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United Call Center Solutions

0.0/5 • Glassdoor rating


All Plumbing, HVAC, Disaster Restoration Services, Electricians and any skilled trades services. To find out what we can do for you. UCCS is not like any other call center service as all of our staff are trained to run the entire office of one of the busiest home service corporations in Southeastern Michigan. Before our staff are permitted to answer phones for other companies they must finish their training with the founders own service. At UCCS we ONLY answer phones for the trades. That means our staff are experienced at actually booking your calls whether you need us 24/7 or only on nights and weekends. They know the right questions to ask the caller so that caller understands pricing can not be given over the phone. Eph used a call center for years and the founder of that business created this one frustrated with losing call after call to call centers that do not have the proper training to book more than 20 to 40 percent of the calls coming in. Our staff do such a good job that most of our customers have hired us to answer their phones 24/7 instead of hiring their own people because our booking ratios are higher. That is because EPH receives about 700 calls a day and our staff are trained answering 700 calls daily for months before taking any calls for any other business. We pay our CSR agents well and have almost 0 turn over creating an atmosphere of very experienced CSR agents. You will save money instantly and then book more calls making more. Please call us if you are tired and or gave up on call centers. Tired of training a new CSR in your offices every 6 months? Our staff can answer relieving your business of those headaches and give you back your nights and weekends. If your a smaller business that needs 24/7 assistance so that you can focus on getting jobs completed we have you covered. Money back guarantee on the first three months of service. We will also give you advice on advertising and ways to book more calls and book them without giving away.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Phil Davis, Executive Business Consultant

Year Founded


Countries of fulfillment




Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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