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Resconcierge

About

ResConcierge is a concierge client contact center providing inbound and outbound services to premium service-based businesses that are focused on delivering a consistently world-class experience to their guests.

Headquarters

-

Public or Private

Private

Seats or staff

11-50

Revenue

$1 to $5 million (USD)

Industries

-

Highlights

Alexa ranking

47,433,214

Domain Authority

2.1

Site traffic

4

OA ranking

-

Glassdoor rating

4.9

CrunchBase ranking

-

Details

Executive

Ben Davis, CEO

Year Founded

2014

Countries of Fulfillment

-

Sectors

-

Contact information

214-919-5919

https://www.resconcierge.com/

Social media

About Resconcierge: Review and comparison

Also known as RESCON, Resconcierge is a hospitality Business Process Outsourcing (BPO) service located in Frisco, Texas. The hospitality-oriented concierge client contact center has provided top-tier, world-class service to customers of various businesses since 2014.

Resconcierge tailored its BPO services to improve the customer service of small and medium-sized companies. By implementing inbound and outbound call programs and other omni-channel options for customers to access, Resconcierge offers businesses the opportunity to stand out from the crowd.

Currently, Resconcierge counts between 11 and 50 employees, and its revenue is within the $1-5 million range.

Resconcierge Outsourcing

Resconcierge’s services give companies the impressive ability to surpass their competition in terms of customer service. A few other ways by which Resconcierge improves customer services include live chat, email management, two-way texting, and other real-time interactive opportunities between customers and businesses. 

With its competitive prices and premium support services, Resconcierge aims to help small- and medium-sized build trust and grow within their industry.

Resconcierge’s BPO services and pricings

Resconcierge offers a wide array of BPO services to its clients, including but not limited to the following: 

  • Phone coverage 
  • Texting capabilities with customers 
  • Email management and live chat support 
  • Organization of important documentation 
  • Social media management 
  • Data entry services 
  • Fulfillment of product orders 
  • SEO and lead generation tools   

Resconcierge’s pricing 

Resconcierge determines the costs for its services on a case-by-case basis. Since the hospitality and customer service needs vary from one company to the next, contact Resconcierge directly to receive a quote for Resconcierge services as they relate to your business needs.

How Resconcierge outshines its competition

Resconcierge outshines its competition in a plethora of ways, notably when it comes to innovation and efficiency. Many hospitality-oriented service providers focus on always answering phone calls and responding to voicemails promptly.

The majority of other BPO companies focus solely on phone coverage. However, at Resconcierge, phone calls are recognized as only one of many avenues of conversation between customers and businesses. With Resconcierge, companies get to offer their customers multiple ways of communicating with their brand.

From phone coverage and live chat to text conversations and communication via social media, Resconcierge stands apart from its competitors and ensures the companies that its services will outshine their competitors, too.

Key executives

Ben Davis (CEO)

Ben Davis has been the CEO of Resconcierge since founding the company in 2014.  As a nonprofit board member and experienced investor, Davis understands the importance of customer satisfaction and well-intentioned company policies. 

Lauren Owens (Manager, Client Success)

Lauren Owens has worked at Resconcierge since 2015. She has a Business Administration and Management degree from the Western Governors University.

Resconcierge reviews and comparisons

Resconcierge received high praise and nearly five-star ratings from current employees.

The company’s supportive culture and team-oriented approach to business garner admiration throughout the industry. As a BPO company with no more than 50 employees in total, Resconcierge is a close-knit company that services fellow small and middle-sized businesses.

Resconcierge’s contact information

Resconcierge’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 214-919-5919.

References

https://www.glassdoor.com/Overview/Working-at-ResConcierge-EI_IE2322099.11,23.htm

Resconcierge news, podcast & articles

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Resconcierge videos & images

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