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0.0/5 • Glassdoor rating


Conversational provides a friendly and professional live answering service for solo, small, and medium businesses. We answer calls, take messages, deliver basic customer service, and book your appointments so you don’t have to.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Tanya Lamont, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information

(855) 933-3826

About Conversational: Review and comparison

Conversational Receptionists is a Business Process Outsourcing (BPO) services provider specializing in live answering. The firm was founded in 2014 and has operations in Fredericksburg, Virginia, and Charlottetown, Prince Edward Island in Canada. 

Their dedicated professionals provide friendly and professional support to their clients’ customers in alignment with the brand’s identity and offerings.

Ranked in the top 25 live answering services in the world, Conversational Receptionists serves clients all across the world. They currently have over 50 employees and generate an estimated $8 million in revenue each year. 

Conversational Outsourcing

Conversational Receptionists focuses on simplifying engagement with their clients’ customers. Their virtual receptionists field customer support queries and handle appointment settings, while their virtual assistants can provide services ranging from event planning to research.

The company is also committed to bettering the community through charitable giving. In 2016, for instance, the company donated a year’s worth of phone services to Santa’s Angels—a holiday-themed program that provides gifts and financial support to those in need around Christmastime.

Conversational’s BPO services and pricings

Conversational Receptionists provides a number of services to their clients, including:

  • Virtual receptionists
  • Inbound/Outbound phone support
  • Customer service
  • Appointment management
  • Answering services 
  • Appointment reminders

These services can be secured through defined or custom packages.

Conversational Receptionists’ pricing

Conversational Receptionists offers a wide variety of service packages. The least expensive option costs $49 a month and includes basic call handling and lead entry. Their most expensive option incorporates a full suite of virtual receptionist support and costs $699 a month. 

Overages are assessed if the services required surpass the amount paid for upfront. Regardless, you can leverage their services in the short or long-term on a part-time or full-time basis.

How Conversational outshines its competition

Conversational Receptionists is fully dedicated to empowering their clients. Their approach to service centers on helping their clients retain their customers while giving them the bandwidth to expand their base, including:

  • Providing brand-consistent support to their clients’ customers
  • Investing in training and cultivating talent
  • Offering plans for businesses of every size
  • Scaling packages to address the growth of their clients

These values are exemplified in their performance. Conversational Receptionists has been recognized by Forbes, The Huffington Post, Salesforce, and other entities for providing exceptional services.

Key executives

Tanya Lamont (CEO)

Tanya Lamont has been Conversational Receptionists’ Chief Executive Officer (CEO) since 2014. She brings extensive experience in customer support, marketing, and business development to the table.


Sean Maclachlan (Telecommunications Manager)

Sean Maclachlan joined Conversational Receptionists in 2017 as Telecommunications Manager. In addition to his experience in the customer service space, he also serves as Director of Technology for the Maritime Junior Hockey League.

Conversational reviews and comparisons

Conversational Receptionists distinguishes itself by offering live answering services. This means callers never have to interact with an automated menu. They also only employ workers in the U.S. and Canada, which means businesses serving English-speaking populations can be confident there won’t be a language barrier.

Conversational’s contact information

Conversational’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (855) 933-3826.

Conversational news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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