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Alert Communications

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About

Alert Communications is a 55,000 square foot, 400+ person legal only call center located in Camarillo, CA. Founded in 1965, Alert services thousands of attorneys and hundreds of legal marketing agencies across the nation. We have completed millions of new client intakes and helped with retainer e-signing for thousands of new clients with law firms and legal marketing agencies. Our customer service and expertly trained intake specialists act as an extension of your law firm working 24/7/365 in both English and Spanish.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

$10 to $25 million (USD)

Industries

-

Highlights

Domain Authority

34

Site traffic

493

OA ranking

-

Glassdoor rating

4.3

CrunchBase ranking

-

Details

Executive

Kim Starr, Owner

Year Founded

1965

Countries of fulfillment

-

Sectors

-

Contact information

844.694.6825

https://www.alertcommunications.com/

Social media

About Alert Communications: Review and comparison

Alert Communications is a legal industry-focused contact center solutions and Business Process Outsourcing (BPO) services provider. Headquartered in Camarillo, California, this BPO firm has provided scalable legal outsourcing solutions to its national market since 1965.

The award-winning BPO company focuses on providing legal and legal marketing BPO solutions through consistent professionalism as well as accurate and efficient call handling.

Over 50 years of experience in the outsourcing industry has allowed Alert Communications to expand its operations and currently maintains over 5000 active clients. The company reports presently running with a team of more than 400 workers and reports annual revenue of $56 million.

Alert Communications Outsourcing

The BPO firm takes pride in its revenue-focused approach along with large-scale marketing campaigns, integrated Customer Relations Management (CRM) and Content Management System (CSM) BPO services, and customizable customer contact solutions. 

In addition, Alert Communications provides outsourcing services through various customer engagement channels, including telephony, live chat, text, and more. Interested parties can connect with the company through its contact page or through social media platforms Facebook, Twitter, and LinkedIn.

Alert Communications is proud to service big names in the legal industry such as BurgSimpson, Hughes & Coleman, Jim Adler & Associates, The DOAN Law Firm P.C., and Walter Clark Legal Group.

Alert Communications’s BPO services and pricings

Alert Communications is a full-service legal outsourcing provider that offers its clients the following services:

  • 24/7/365 incoming calls
  • Lead generation
  • CRM/CMS integration
  • Large-scale advertising
  • Marketing campaigns
  • Offline media tort response
  • Reporting and analytics
  • Outbound calling
  • Personalized emails
  • Smart lead tracking
  • HIPAA compliance and security services
  • Call-back scheduling
  • Live phone transfer
  • Live chat
  • Integration and automation services

Examples of legal industry specializations serviced include but are not restricted to bankruptcy, business law, civil law, criminal law, labor and employment law, entertainment law, family law, immigration, medical malpractice, personal injury, social security disability and disability insurance, tort, trial law, and veterans benefits—among others.

Alert Communications’s pricing

Alert Communications’ pricing is handled on a client-by-client basis through consultations and depends on individual needs and business requirements. However, the BPO company does require a 100% refundable deposit that matches the client’s chosen monthly plan.

How Alert Communications outshines its competition

The firm takes pride in its six key areas of service benefits:

  1. 24/7/365 phone coverage and overflow support that guarantees every call is answered
  2. Live transfer call routing ensures an emergency is never missed and the designated staff receives the call
  3. Extensive calendar and consultation appointment management that saves time
  4. Multilingual support offers an expanded market and fewer communication barriers
  5. Legal intake specialists handle CRM/CMS integration for accurate information reporting
  6. Sound financial forecasting through high-volume data reporting and analytics

 

Key executives

Kim Starr (Owner)

Kim Starr has been Alert Communications’s owner since 1981. Starr is recognized for his ability to grow the company’s client base, excellent client relations management, integrity, and caring attitude. His skill set and background are in sales management, account management, telecommunications, new business development, strategic planning, direct sales, and many other notable areas that make Starr a well-rounded call center industry executive.

Maz Ghorban (Executive Vice President)

Maz Ghorban has been Alert Communications’s Executive Vice President since December of 2020. Ghorban has a proven track record for success in cost-reduction strategy development and execution, service improvement, revenue growth, profitability, opportunity identification, and tactical business solutions.

 

Alert Communications reviews and comparisons

According to reviews, 86% of employees reported a positive or neutral experience at the company. Those interested in a valid comparison are encouraged to compare Alert Communications with other medium-to-large-sized legal BPO firms in the western United States.

 

Alert Communications’s contact information

Alert Communications’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 844.694.6825.

References

https://www.crunchbase.com/organization/alert-communications

https://www.glassdoor.com/Overview/Working-at-Alert-Communications-EI_IE779811.11,31.htm

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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