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PTI Cymru

0.0/5 • Glassdoor rating


PTI Cymru offer expert bilingual customer service management, marketing support, bus data services, translation services and much more to a range of organisations across Wales and the UK. We are committed to creating bespoke high-quality services based on collaborative relationships with our clients. Delivering trusted and innovative solutions since 1999, our team have the knowledge, flexibility and capacity to produce measurable results.

The contact centre services we provide include customer service, general enquiries, reception services and complaint handling. These services are delivered over the telephone, by email and on social media. Our Cardiff based marketing team additionally offer professional support to clients in the form of social media management, event staff coordination and website content management, with levels of support depending on a client’s requirements. Also based in our Cardiff office is PTI Cymru’s data team, who create and maintain bus service information for the whole of Wales. This data can be supplied to developers for use in other bespoke bus information systems.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Jo Foxall, Managing Director

Year Founded


Countries of fulfillment




Contact information

01766 549 356

About PTI Cymru: Review and comparison

PTI Cymru offers bilingual customer support services in Welsh and English in the areas of customer service, marketing, and much more in Wales and the UK. The company also offers translation services. Areas of concentration are Contact Centre, Marketing, Bespoke Services, and Bus Service Data.

PTI Cymru Outsourcing

Founded in 1999, PTI Cymru started as a bilingual telephone service with three offices in Wales. The company branched out into website and mobile phone services in subsequent years. 

As technology advanced and the business grew, PTI Cymru’s offices merged into one mega-office located in Penrhyndeudraeth.

PTI Cymru’s BPO services and pricings

PTI Cymru offers the following services, and pricing is based on the client’s needs. Services include the following. 

Contact Center: All customer service agents are fluent in both Welsh and English and can provide services for clients, no matter which languages their clientele speaks. Services include:

  • Customer service calls 
  • Complaints
  • Booking
  • Lost property inquiries
  • Social media responses 

Marketing: PTI Cymru’s marketing team will help clients increase engagement on and offline and build a robust online presence. Their marketing professionals work with each client’s existing marketing strategies to find the best system that works for them. Services include:

  • Website content management 
  • Social media management
  • Event attendance 

Bespoke Services: With Bespoke Services, PTI Cymru offers clients a personalized approach to delivering customer satisfaction. PTI Cymru’s dedicated agents use innovative solutions that combine with the client’s existing strategies to create a customized plan to help any business succeed. 

Bus Service Data: Bus service data is securely stored as TXC (TransXchange) files. PTI Cymru’s data team constantly updates bus service information for Wales, including:

  • Maps 
  • Bus stop locations 
  • Schedules
  • Other data 

Data is used for real-time travel information, bus stop arrival/departure screens, and more.

PTI Cymru’s pricing

PTI Cymru’s pricing is individualized and based on the client’s needs. You can discuss details by speaking with a PTI Cymru representative. The company can be contacted by phone, mail, or email, and contact information is found on the company’s website.

How PTI Cymru outshines its competition

PTI Cymru has won several awards since its start. These include the Services to the Transport Industry Award in 2019 and the “Small Contact Center of the Year” award at the Welsh Contact Centre Forum Awards in November 2021. 

The company also became a finalist in the Contact Centre of the Year category for the UK Contact Centre Awards in March 2021.

Key executives

Sian Musk (Head Of Operations at PTI Cymru Limited)

Mr. Sian Musk has over 20 years of experience in marketing and project management. He is Prince2 certified from the University of South Wales. 

Jo Foxall (Managing Director at PTI Cymru Limited) 

Ms. Foxall has a background in marketing and project management. She possesses a Marketing Professional diploma as well as a degree in journalism.

PTI Cymru reviews and comparisons

PTI Cymru has won many awards in the transportation industry. You can find details of their awards in the News section of their website. You can compare the company to similarly-sized customer support and translation companies in the area.

PTI Cymru’s contact information

PTI Cymru’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 01766 549 356.

PTI Cymru news, podcast & articles

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PTI Cymru videos & images

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