Park Ridge Answering Service

Park Ridge Answering Service, also known as ATS Park Ridge Exchange, answers calls 24/7. Its agents train to answer calls quickly, professionally, and courteously. This business process outsourcing (BPO) service company provides the “convenience of a receptionist without the additional cost of a full-time employee, office, or expensive telephone system.”

Located in Rochester, New York, Park Ridge Answering Service has been in business since 1970.

Park Ridge Answering Service established roots in Rochester approximately 50 years ago. Today, its technology enables the company to offer its services worldwide.

Park Ridge Answering Service falls under the telephone answering services umbrella. Manta estimates show the company has annual revenue of $1,054,197 and employs a staff of approximately 25.

This BPO firm offers full customization based on the client’s needs. Employees are trained on each client’s business to professionally answer questions and “accurately record and deliver messages 24/7.” 

Park Ridge Answering Service provides a variety of customized services to each customer. Among the services the firm provides for its customers are:

• Live operators 24/7
• Inbound call center
• Medical answering
• Remote receptionist
• Emergency dispatch
• Voice logger
• Custom voicemail
• Disaster backup
• Toll-free numbers

Park Ridge Answering Service offers its services worldwide to service-related organizations, including the following:

• Attorneys
• Government agencies
• HVAC companies
• Medical practices
• Mortuaries
• Nonprofits
• Physicians
• Property management companies
• Tech companies
• Veterinarians

Park Ridge Answering Service’s pricing

According to Park Ridge Answering Service’s website, “Depending on how you decide to use our service, certain features we offer can help you with substantial savings in your monthly charges. We will point these features out at the time of set up.”

Call Park Ridge Answering Services at (585) 723-6600 (1-800-681-6050) or visit www.parkridgeexchange.com for a custom quote.

Park Ridge Answering Service answers calls quickly; the company’s goal is to answer “over 90% of all phone calls within three rings.” The BPO firm is hands-on, ensuring its service is “a level above the competition.”

Park Ridge Answering Service uses an award-winning call management system that allows it to customize its clients’ services. Operators are trained specifically on the client’s business. Clients can select how to receive their messages, for example, via text, email, voice, or fax. Multiple people in the client’s business can all receive the same messages, all delivered in each person’s preferred format.

Robert J. Castle (Principal)

Jonathan Mitchell (Principal)

Park Ridge Answering Service becomes an extension of its client’s business, allowing the client to focus on its business.

We do not have reviews for Park Ridge Answering Service currently available, but we suggest comparing the firm to other small BPO providers in the Rochester area. Competitors would be small, privately-owned companies with similar annual revenue profiles.

Park Ridge Answering Service’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.parkridgeexchange.com

LinkedIn N/A

Facebook N/A

In addition, you may email them at [email protected] or call 585.723.6600.