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As one of the largest global providers of customer experience (CX) products and solutions, Foundever™®  empowers brands to build stronger relationships with their customers by creating meaningful  connections that boost brand value.

World-class CX is essential for best-loved brands across the globe.  Consumers are actively looking for a responsive, empathetic and personalized CX and reward businesses  that deliver.

While the definition of excellent is constantly changing and unique to your brand, EXP+  delivers the flexible and forward-thinking solutions you need to stay ahead of customer expectations. Our EXP+ digital-first solutions are enhanced by a CX delivery model built for the future of work — Work  from Anywhere.

Designed around a hybrid model that enables CX teams to work from home or from our  global network of interaction venues, Work from Anywhere provides a flexible and resilient approach  for your customer experience. Centered on employee experience, it empowers excellent customer  interactions that are secure and connected, while also giving you access to a global network of talent.

Foundever™ has a wealth of experience, working with small and large organizations in industries such as  banking & financial, government, healthcare, insurance, manufacturing, media & entertainment, retail,  technology, telecoms, and travel & hospitality.  

What Foundever offers its clients

Inspired by each brands’ unique vision and goals, we ask “what if?”  applying our expertise to create innovative solutions that reduce customer effort. With over 170,000 people around the globe – working from home or from one of our CX hubs – we  securely connect best-loved brands with their customers over 9 million times every day in 60+  languages.

Whether digital or voice-based, our solutions deliver a competitive edge across all customertouchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and  commitment to improving the employee experience. 

EXP+™ from Foundever™ is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction.  EXP+ creates a robust ecosystem by harnessing the power of five connected product families 

How Foundever outshines the competition

The company has global presence throughout the North America in the United States, Canada; Brazil,  Colombia, Costa Rica, El Salvador, Mexico, Nicaragua, Panama and Peru in South America;

Multiple  countries across Europe, Middle East and Africa including Bulgaria, Cyprus, Denmark, Egypt, Finland,  France, Germany, Greece, Hungary, Ireland, Italy, Ivory Coast, Morocco, the Netherlands, Norway,  Poland, Portugal, Senegal, Serbia, Spain, Sweden, Turkey, and the United Kingdom; and in Australia,  China, India, Japan, New Zealand, the Philippines and Taiwan in the Asia Pacific region. Foundever™ transforms customer connections.

At Foundever™, we believe that the employee experience  is the customer experience. That’s why we have built Sitel MAX, our people-centric and talent-driven  program to transform the associate experience at Foundever™.


Miami, Florida, United States

Public or Private


Seats or staff



$2 bil -$5 bil

  • Ecommerce
  • Entertainment
  • Financial Services
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • Manufacturing
  • Media Publishing
  • Public Utilities
  • Retail
  • Telecoms
  • Travel



Laurent Uberti, President, CEO & Co-founder

Year Founded


Countries of fulfillment
  • Australia
  • Brazil
  • Bulgaria
  • Canada
  • China
  • Colombia
  • Costa Rica
  • Cyprus
  • Denmark
  • Egypt
  • El Salvador
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • India
  • Ireland
  • Italy
  • Ivory Coast
  • Japan
  • Malaysia
  • Mexico
  • Morocco
  • Netherlands
  • New Zealand
  • Nicaragua
  • Norway
  • Panama
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Senegal
  • Serbia
  • South Africa
  • Spain
  • Sweden
  • Turkey
  • United Kingdom
  • United States


Contact information

+1 (866) 957-4835

About Foundever: Review and comparison

Foundever™ is a global CX solutions leader and Business Process Outsourcing (BPO) services provider  headquartered in Miami, Florida, United States. 

The company has been a problem-solving innovator providing scalable digital solutions to its global market since 1985. 

This multiple award-winning firm aims to create a “stronger brand engagement and drive long-term  business growth by unlocking the power of customer experience [CX].” 

Since its inception, Foundever™ has continued to expand its operations, recently completing a $2.2B  acquisition of Sykes Enterprises Inc. in 2021 and placing the company in the top 3 CX leaders globally. 

The newly combined company employs over 170,000 employees across 45 countries, serving 750+  customers in over 60 languages. Foundever™ is on target to reach approximately $4.3B in revenue in  2021.

Foundever Outsourcing

The company takes pride in its customer-centric approach, using cutting-edge technology to deliver  personalized, differentiated CX for customers.

The company commits to building lasting relationships that drive loyalty, advocacy, and confidence to  ensure the best return on client investment. 

In addition, Foundever™ works with global brands to deliver client-specific solutions onshore, nearshore,  offshore, virtual and hybrid delivery models, and via digital and automated channels.  

The company delivers a competitive edge by tracking customer information through multiple channels,  consistently providing positive intelligence for clients.  

Foundever’s BPO services and pricings

Foundever™ is a problem-solving innovator that services the following industries:

  • Banking & Financial Services 
  • Government 
  • Healthcare 
  • Insurance 
  • Manufacturing 
  • Media & Entertainment 
  • Retail 
  • Technology 
  • Telecoms 
  • Travel & Hospitality 

The company provides omnichannel solutions to clients’ customers via voice, email, phone, chat, social  media and more. 

Foundever™ delivers custom solutions to clients through digital CX, business process outsourcing (BPO),  talent management, analytics, and CX consulting. 

Foundever™’s pricing 

The firm’s pricing is not disclosed and will depend on the clients’ requirements and business needs.

How Foundever outshines its competition

The firm takes pride in improving its employee experience through its EXP+™, a flexible cloud-based  solution designed to simplify CX delivery, improve efficiency, effectiveness and boost customer  satisfaction. EXP+ is a robust ecosystem that harnesses the power of five connected product families – Learning, Technology, Operations, Analytics, and Digital. As noted on their official website, EXP+  comprises: 


Learning Strategy – Needs Analysis 

Learning Technologies – Chat simulator  

Learning as a Service 


  • CX Solutions  
  • Contact Center Services 
  • Specialist Support Services 
  • First Party Collections 
  • Social Media Mgt  
  • Contact Center Technologies 
  • Security and Fraud Detection 
  • Work at Home Solutions- Sitel at Home™ 
  • Back Office Support 
  • Chat & Messaging Services  


  • Customer Analytics – Voice of the Customer  
  • Interaction Analytics  
  • Predictive Analytics  


  • Content Strategy 
  • Conversational AI – Callbot, Chatbots  
  • Social Engagement 


  • Team Collaboration Tools 
  • Omnichannel Hub 
  • Intelligent Automation 

Key executives

Laurent Uberti (Co-Founder, CEO)

Laurent Uberti is the Co-Founder, President and Foundever™’s Chief Executive Officer.

Olivier Camino (Co-Founder, COO) 

Olivier Camino is the Co-Founder of Foundever™ and Global Chief Operating Officer. 

Foundever reviews and comparisons

Foundever™ is a global CX leader and BPO solutions provider in the United States. 

While we do not have any reviews for Foundever™, the company compares favorably with Concentrix,  another BPO in California. 

Foundever’s contact information

Foundever’s main headquarters is located in:

Miami, Florida, United States

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call +1 (866) 957-4835.



Foundever news, podcast & articles

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