Fair Trade Outsourcing

FTO, originally known as Fair Trade Outsourcing, is a business process outsourcing company headquartered in Philadelphia, Pennsylvania. Founded in 2015 by Mike Dershowitz, who remains Founder and CEO, the company began with a single delivery site and a mission to create dignified jobs. It now operates delivery centres in the Philippines, Ghana, Mexico and the United States.

FTO describes its work as process transformation. Its teams embed within client operations to refine workflows, improve consistency and raise performance. The company groups its work into four types: customer engagement, data entry and acquisition, help desk and technical support, and back-office support.

Much of its published work is in regulated, process-heavy industries. In healthcare, its solutions library covers claims billing, claims status, payment posting, insurance verification, appeals and prescription verification. In insurance, it handles first notice of loss (FNOL) intake and licensed sales. For financial services, it provides customer experience and transaction processing, and it also offers legal process support. For technology and consumer goods clients, FTO runs customer service, project management, data processing, professional services and digital service programmes.

The company also provides sales development. In one case study, FTO deployed dedicated sales development pods for a technology client, mapped outreach to ideal customer profiles and ran multichannel engagement with rigorous lead qualification. The company reports that this produced a 37% increase in qualified leads within three months across more than 100,000 annual transactions.

FTO attributes its results to its workplace culture and to what it calls a balanced, holistic approach to managing offshore delivery centres. The company states that this produces greater accuracy, higher first contact resolution, and lower absenteeism and attrition than typical outsourcing operations.

FTO suits US healthcare, insurance, financial services and technology companies that need a partner for claims and back-office processing, customer support or sales development, and that value multi-country delivery combined with a social mission.

Fair Trade Outsourcing’s main headquarters is located in:

1900 Market Street 8th Floor c/o WeWork, 19103, Philadelphia, PA, United States

Further, you may virtually reach out the company through the following contact information:

Website https://www.fairtradeoutsourcing.com/

LinkedIn https://www.linkedin.com/company/fto-center/

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