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Voxpro

About

Voxpro – powered by TELUS International

We deliver deep tech and multilingual customer operations support for global game changers.

Customer Experience: Experts on what you do, but don’t know how to manage your CX (Customer Experience)? Let us help – Contact us.

Tech Support: Tech support is our specialty. We can scale your TX at speed while maintaining the highest standards for your customers.

Trust, Safety & Risk: Keep your user community safe from online threats.

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Highlights

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About Voxpro: Review and comparison

Telus International Ireland, formerly known as VoxPro, is a Business Process Outsourcing (BPO) company located in Ireland. TELUS International acquired VoxPro in 2017. TELUS International is a global provider of business processing outsourcing (BPO) services, so the acquisition was well-aligned for both companies.

At the time of the acquisition, VoxPro had approximately 2700 employees, including the company’s leadership team. VoxPro focuses specifically on customer experience (CX) support services such as customer support, technical support, and sales. TELUS International’s annual revenue is estimated at $1 billion

VoxPro (or Telus International Ireland) was founded in 1995 with just six employees. Today, the company boasts such impressive clients as Google and Airbnb. At its acquisition, VoxPro had been named one of Ireland’s Best Managed companies for the fifth successive time.

Voxpro Outsourcing

VoxPro was founded in 1995 in Cork, Ireland. After TELUS International acquired the company in 2017, they changed the name to TELUS International Ireland. TELUS International is a Canadian-based global BPO provider.

Today, TELUS International Ireland has two locations in the country. One is in Dublin, and the other is located in Cork.

Voxpro’s BPO services and pricings

VoxPro/TELUS International Ireland is well-known for its excellent CX services. Although CX is the company’s specialty, they offer a wide range of CX solutions and services such as:

  • Sales
  • Growth
  • Customer retention strategies 
  • AI data collection strategies 
  • UX/UI design 
  • Cloud platform services

VoxPro’s pricing

Companies interested in working with VoxPro/TELUS International Ireland can contact the company directly to schedule a consultation and gather more information on how the BPO provider can fit their unique needs. 

How Voxpro outshines its competition

VoxPro/TELUS International Ireland outshines its competitions in several areas. Because the office is located within the only English-speaking country in the European Union (EU). It is an ideal candidate for connecting with English-speaking customers and bettering their user experience. 

In addition, Cork, Ireland, is a university town and so there is always a steady supply of well-educated job seekers in the area.

VoxPro/TELUS International Ireland can also supply services in other languages, not just English. They specialize in offering multilingual customer support, technical support, social media management, and product analytics. 

Before being acquired by TELUS, VoxPro had on its own won numerous awards for offering quality BPO services to its international clientele.

Key executives

Dan Kiely (Co-founder & Strategic Advisor)

Dan Kiely founded VoxPro in 1995 along with Linda Kiely. After VoxPro became Telus International, Mr. Kiely stayed on as a strategic advisor.

Jeff Puritt (President & CEO)

Jeff is the current CEO of VoxPro and is committed to creating a team that surpasses client expectations.

Vanessa Kanu (CFO)

Vanessa believes in putting customers first and is the company’s CFO, who has won several awards in finance and is an active member of her community. 

Voxpro reviews and comparisons

VoxPro/TELUS International Ireland is one of the world’s leading BPO providers. The company works to improve the customer experience for its many international clientele. 

Voxpro’s contact information

Voxpro’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +353 (0) 873414326.

References

https://www.glassdoor.com/Overview/Working-at-Voxpro-Communications-EI_IE597988.11,32.htm

https://www.crunchbase.com/organization/voxpro

Voxpro videos & images

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About OA

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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