Contact Centre Panel

Founded in 2015 in the United Kingdom, Contact Centre Panel services a business process outsourcing (BPO) strategy that helps companies with customer call volume and telemarketing. Operating as a multi-faceted approach to customer satisfaction, the company offers a variety of techniques for communication solutions.

As they state on their company website, Contact Centre Panel strives to help clients establish long-term customer relationships. Therefore, they provide approaches that ensure customer satisfaction and drive increased productivity within the company.

With 50 employees on their staff roster, Contact Centre Panel is considered a smaller-sized BPO by industry standards. However, the company has the capacity to provide detailed training to all staff and work one-on-one with clients and the businesses they serve. These attributes lead to a high level of service and success.

With a massive push for outsourcing and BPO assistance, Contact Centre Panel will likely bring growth to their company and community over time. Many companies are approaching outsourcing organizations to streamline call center operations and increase revenue, and the demand has been commensurate with that. 

One of the perks with acquiring the outsourcing services of Contact Centre Panel is the authentic English fluency that the staff has. While many countries have English-speaking staff members that operate the phones and provide assistance, they are not fluent, and miscommunication can occur.

As a customer support-centered BPO, Contact Centre Panel offers various services that revolve around that need. Some of the offerings include:

• Customer Service Assistance
• Customer Support
• Lead Generation
• Call Center Operations
• Telecommunications
• Help Desk Support
• Sales
• Customer Retention
• Crisis Management
• Data Management
• Data Entry
• Consulting
• Scheduling
• Onboarding
• Inbound Marketing
• Outbound Call Assistance
• Administrative Support
• Back-Office Administration

This list is not comprehensive, as the company routinely integrates new business trends into its service offerings. As a result, the company continually adds new options for clients to take advantage of when needed.

Contact Centre Panel’s pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

Customer service and support are highly sought-after commodities. Many companies do not have the capacity to appropriately assist all customers and manage the related issues that come with support services. Therefore, organizations like Contact Centre Panel allow them to adequately address concerns without taking away from the current staffing model.

Phil Kitchen (Director)

Phil Kitchen is both the founder and director of Contact Centre Panel. Having started the business in 2015, he works to recruit top-level talent to the organization to benefit clients and the companies they serve.

John Greenwood (Head of Technology and PCI Compliance)

John Greenwood has only been with Contact Centre Panel since 2020 but jumped right into the role of Head of Technology and PCI Compliance. John ensures that all processes are of appropriate regulation and oversees technological implementations.

While Phil Kitchen just launched Contact Centre Panel in 2015, it has quickly made a place for itself in the BPO industry. With the high level of talent that the staff members bring to the company, they are one of the leading edge organizations in its customer service and support sector. 

Contact Centre Panel’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.contactcentrepanel.com

LinkedIn https://www.linkedin.com/company/contactcentrepanel/

Facebook https://www.facebook.com/ContactCentrePanel/

In addition, you may email them at [email protected] or call 44(0)114 2096120.

https://www.crunchbase.com/organization/the-contact-centre-panel