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Contact Centre Panel

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About

Sourcing the right outsourced contact centre, call centre, telemarketing agency or technology partner to match your businesses requirements can be tricky. Particularly, if you don’t have experience of outsourcing and/or full visibility of the outsourcing market. At Contact Centre Panel, we help businesses to find and onboard the right outsource partners. We use our 20+ years of industry experience and our extensive network of over 110 contact centres, call centres and telemarketing agencies to forge the right match. This is delivered at no cost to the client

Headquarters

-

Public or Private

Private

Seats or staff

11-50

Revenue

-

Industries

-

Highlights

Domain Authority

15

Site traffic

18

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Phil Kitchen, Director

Year Founded

2015

Countries of fulfillment

-

Sectors

-

Contact information

44(0)114 2096120

https://contactcentrepanel.com

Social media

About Contact Centre Panel: Review and comparison

Founded in 2015 in the United Kingdom, Contact Centre Panel services a business process outsourcing (BPO) strategy that helps companies with customer call volume and telemarketing. Operating as a multi-faceted approach to customer satisfaction, the company offers a variety of techniques for communication solutions.

As they state on their company website, Contact Centre Panel strives to help clients establish long-term customer relationships. Therefore, they provide approaches that ensure customer satisfaction and drive increased productivity within the company.

With 50 employees on their staff roster, Contact Centre Panel is considered a smaller-sized BPO by industry standards. However, the company has the capacity to provide detailed training to all staff and work one-on-one with clients and the businesses they serve. These attributes lead to a high level of service and success.

Contact Centre Panel Outsourcing

With a massive push for outsourcing and BPO assistance, Contact Centre Panel will likely bring growth to their company and community over time. Many companies are approaching outsourcing organizations to streamline call center operations and increase revenue, and the demand has been commensurate with that. 

One of the perks with acquiring the outsourcing services of Contact Centre Panel is the authentic English fluency that the staff has. While many countries have English-speaking staff members that operate the phones and provide assistance, they are not fluent, and miscommunication can occur.

Contact Centre Panel’s BPO services and pricings

As a customer support-centered BPO, Contact Centre Panel offers various services that revolve around that need. Some of the offerings include:

  • Customer Service Assistance
  • Customer Support
  • Lead Generation
  • Call Center Operations
  • Telecommunications
  • Help Desk Support
  • Sales
  • Customer Retention
  • Crisis Management
  • Data Management
  • Data Entry
  • Consulting
  • Scheduling
  • Onboarding
  • Inbound Marketing
  • Outbound Call Assistance
  • Administrative Support
  • Back-Office Administration

This list is not comprehensive, as the company routinely integrates new business trends into its service offerings. As a result, the company continually adds new options for clients to take advantage of when needed.

Contact Centre Panel’s pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

How Contact Centre Panel outshines its competition

Customer service and support are highly sought-after commodities. Many companies do not have the capacity to appropriately assist all customers and manage the related issues that come with support services. Therefore, organizations like Contact Centre Panel allow them to adequately address concerns without taking away from the current staffing model.

Key executives

Phil Kitchen (Director)

Phil Kitchen is both the founder and director of Contact Centre Panel. Having started the business in 2015, he works to recruit top-level talent to the organization to benefit clients and the companies they serve.

John Greenwood (Head of Technology and PCI Compliance)

John Greenwood has only been with Contact Centre Panel since 2020 but jumped right into the role of Head of Technology and PCI Compliance. John ensures that all processes are of appropriate regulation and oversees technological implementations.

Contact Centre Panel reviews and comparisons

While Phil Kitchen just launched Contact Centre Panel in 2015, it has quickly made a place for itself in the BPO industry. With the high level of talent that the staff members bring to the company, they are one of the leading edge organizations in its customer service and support sector. 

Contact Centre Panel’s contact information

Contact Centre Panel’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 44(0)114 2096120.

References

https://www.crunchbase.com/organization/the-contact-centre-panel

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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