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0.0/5 • Glassdoor rating


MyRuby provides customer engagement solutions to companies all over the UK. It’s operations are split into two divisions. MyRuby-CAT (Customer Activation Team) provides a communications hub for brands to engage with customers across phone,email, chat and social media. MyRuby Reception provides an outsourced telephone recepion service to companies all over the UK. They divert their calls to our receptionists who answer and manage them, exactly as if they were based in their office.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Natalie Perillo, Founder/Director

Year Founded


Countries of fulfillment




Contact information

0800 988 0977


About MyRuby: Review and comparison

MyRuby‌ ‌offers‌ ‌answering‌ ‌services‌ ‌and‌ ‌virtual‌ ‌receptionist‌ ‌services‌ ‌for‌ ‌offices‌ ‌and‌ ‌clinics‌ ‌across‌ 
the‌ ‌UK.‌ ‌This‌ ‌BPO‌ ‌company‌ ‌provides‌ ‌outsourced‌ ‌switchboard‌ ‌services‌ ‌as‌ ‌well.‌  
MyRuby‌ ‌has‌ ‌teamed‌ ‌up‌ ‌with‌ ‌some‌ ‌of‌ ‌the‌ ‌best‌ ‌technology‌ ‌providers‌ ‌to‌ ‌ensure‌ ‌that‌ ‌clients‌ ‌receive‌ 
the‌ ‌best‌ ‌BPO‌ ‌services‌ ‌out‌ ‌there.‌ ‌Their‌ ‌partners‌ ‌include:‌ 
Qinic‌‌ ‌-‌ ‌Provides‌ ‌a‌ ‌cloud-based‌ ‌practice‌ ‌management‌ ‌service.‌  
PracticePal‌ ‌‌–‌ ‌Uses‌ ‌a‌ ‌practice‌ ‌management‌ ‌system‌ ‌that‌ ‌facilitates‌ ‌the‌ ‌automatic‌ 
sending‌ ‌of‌ ‌SMSs‌ ‌to‌ ‌notify‌ ‌patients‌ ‌of‌ ‌their‌ ‌upcoming‌ ‌appointments.‌ 
Painless‌ ‌Practice‌‌ ‌-‌ ‌A‌ ‌software‌ ‌service,‌ ‌which‌ ‌helps‌ ‌clinics‌ ‌manage‌ ‌their‌ ‌workloads.‌ 
PPS‌ ‌(Private‌ ‌Practice‌ ‌Software)‌‌ ‌–‌ ‌Administrative‌ ‌software‌ ‌that‌ ‌helps‌ ‌with‌ ‌accounts,‌ 
reports,‌ ‌and‌ ‌scheduling.‌  

MyRuby Outsourcing

MyRuby is located in the Colchester Business Park. This 10-acre park is in the heart of Colchester and is easily accessible by the UK’s major motorway networks. The business park offers many amenities, such as an onsite gym and nursery. Other services provided within the park include a mimosa bar and restaurant. 

MyRuby’s BPO services and pricings

MyRuby offers a 10-day free trial on most pricing plans. If you are satisfied with the services, several pricing plans fit every budget, depending on which services you need. MyRuby offers BPO services for offices, clinics, and outsourced switchboards. Services include: 

For Offices

  • Accountancy
  • Advertising, Marketing & PR
  • Automotive
  • Financial
  • IT
  • Legal
  • Property
  • Recruitment

For Clinics

  • Outpatient
  • Private Practice
  • Osteopathy
  • Chiropody & Podiatry & Chiropractic
  • Cosmetic & Aesthetic

Outsourced Switchboard Services

  • Sustainability Policy
  • Anti-Bribery Policy
  • Data Protection

MyRuby’s pricing

MyRuby has several pricing plans, which can be seen below. 


  • ShortTerm – £6 / day (min 3 days per month)
  • Ruby Lite – £67 / month
  • Ruby 25 – £102 / month (including 25 calls)
  • Ruby 75 – £172 / month (including 75 calls)
  • Ruby 200+ – £320 / month (including 200 calls)


  • Clinic Lite – £80 / month
  • Clinic Medium – £90 / month
  • Clinic High – £120 / month

Outsourced Switchboards

Monthly service fee with an additional fee based on the number of calls per month. You can find details of each plan on the company’s website. 

How MyRuby outshines its competition

The MyRuby blog provides up-to-date information to help clients keep their businesses running smoothly. Valuable topics include:

My Ruby also engages its clients by offering contests and prizes, such as the Customer Satisfaction Survey. The winner in 2016 was Jonathan Newson, Director of Octopus Cabling, whose company won a case of New World Wine.

Key executives

Andrew Perillo, Director 

Mr. Perillo has a marketing background with a degree in business. He is adept at helping businesses achieve maximum profit and efficiency by using virtual receptionist services. 

Natalie Perillo, Managing Director 

Mrs. Perillo has a degree in business studies and co-founded MyRuby in 2007. She has a background in Analytics & Insight and Implementation and CRM Databases. 

MyRuby reviews and comparisons

MyRuby has a 4.8 rating on Google Reviews and a 5 out of 5 rating on Facebook. MyRuby has been featured in the media on Sky News and the ITV television network.  

MyRuby’s contact information

MyRuby’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

MyRuby news, podcast & articles

No news, podcast & articles available for this BPO

MyRuby videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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