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iCXeed

Overview

iCXeed is the only true digital-first contact center outsourcer in the market. They’re disrupting the Business Process Outsourcing (BPO) industry, by eliminating businesses’ needs for traditional customer service and modernizing their client’s overall brand experience to unlock customer value and accelerate digital growth. iCXeed is a full-suite business process innovation company designed & driven by a common purpose: to accelerate growth for digitally centric businesses and high-growth start-ups by delivering LESS service and MORE value.

Want to challenge the status quo, and delivery true value with a strategic partner – You have to meet iCXeed.

What iCXeed offers its clients

iCXeed accelerates growth for their clients with a holistic view of their client's customers' brand experience, powered by their customer service lens. They deliver quantifiable value by attracting, engaging, delighting, and protecting their client's customers with digitally native solutions.

By fusing automation and AI technologies with human insights to eliminate or reduce the need for service interactions, iCXeed goes beyond just resolving customer issues, they proactively weed out the problems. iCXeed wants to work LESS on fixing customer friction so they can work MORE with their clients to unlock their maximum potential with their customers.

Less friction. More value. Happier Customers. More growth.

A trusted partner that accelerates digital growth.

How iCXeed outshines the competition

iCXeed aligns itself with its clients, operating as an extension of one's brand as a true strategic partner, who deliver value-based outcomes. iCXeed consistently produces up to 30% more efficient customer service handling, commercially back themselves to reduce service volumes by up to 10% year-on-year, and delivers 10x returns on its value add services.

iCXeed's founding team have over 100-years of combined contact center outsourcing experience. Their approach fuses technology and talent together to deliver the most optimal experience for the client's customers. Why this is important for any client program, is that they hire and train their CX experts with digital & technical skills in addition to the traditional service training.

These skills include:
• Analytics
• Customer Journey Mapping
• Automation
• Citizen Development
• AI Enablement
• Omnichannel Optimisation

iCXeed's philosophy is built on a fundamental principle that the BEST customer experience is NO service experience. When one looks at the volume coming into contact centres, more than 60% is what they would call failure demand, demand that is resulting from a customer experiencing some issue or friction with your product or service.

Most BPO's have built their business around solving customer problems. They do it quickly and effectively, but they simply stop there and they’re just solving the same issues over and over. This is where iCXeed stands out from the pack, they're a strategic partner who drives growth and superior customer outcomes, and they're disrupting the customer experience industry with this unique proposition.

iCXeed company structure

Privately owned. iCXeed was founded by four seasoned leaders from the US, Australia, India, and the Philippines, who wanted to build a company that challenged the norms of traditional business process outsourcing. The company's diverse team shares an audacious vision: to usher in the next era of the customer experience industry with business process innovation. iCXeed's driven by a common purpose: to accelerate digital growth for their clients by delivering LESS service and MORE value.

Sample highlight service offering of iCXeed

iCXeed make it EASY to do business and kick-start any outsourcing engagement.

100-Day Proof of Concept - They call it their 'Accelerator Lab'. Showcasing the iCXeed difference with 30-day termination for convenience should their clients not be satisfied.

They offer a 100-Day Accelerator Program to test and demonstrate how they transform, accelerate, and achieve digital growth objectives for their clients. No lock-in contracts, they prove results, and you gain a strategic partner. They can build your team in 1 week with dedicated program experts.

Headquarters

50 V Corporate Centre,, L.P. Leviste Street, Salcedo Village, 1227, Makati, Metro Manila

Public or Private

private

Seats or staff

500

Revenue

$1 mil. - $5 mil.

Industries
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Hospitality
  • Insurance
  • Retail
  • SaaS
  • Software Tech/IT
  • Transportation
  • Travel

Details

Year Founded

08/14/2022

Countries of fulfillment
  • Australia
  • Malaysia
  • New Zealand
  • Philippines
  • United States
Sectors
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Output-based
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information

+61438286198

https://www.icxeed.com


About iCXeed: Review and comparison

iCXeed is the only digital-first contact center outsourcer in the market that is disrupting the Business Process Outsourcing (BPO) industry by delivering fewer services but more value.

As a fully-integrated BPO innovation company, iCXeed is united in their mission to support digitally-focused businesses and fast-growing start-ups alike.

iCXeed is revolutionizing the BPO industry by replacing traditional customer service with a modernized brand experience, businesses are unlocking customer value and accelerating digital growth.

iCXeed Outsourcing

iCXeed is a full-suite business process innovation company headquartered in Makati, Philippines. They are dedicated to providing high-quality services and solutions that can be customized to meet their client’s needs.

iCXeed’s BPO services and pricings

iCXeed provides a variety of services to help all business sectors guarantee the best quality at the least cost. 

Here are the primary services offered by iCXeed:

  • Start-ups, Hypergrowth Businesses
  • Digital Native Brands (DNBs)
  • Fintech / Digital Wallets
  • Insurtech
  • Healthtech
  • E-commerce, Travel & Hospitality
  • Logistics & Transportation
  • Blockchain/IoT/Web3, Emerging Technology
  • Customer Care
  • Customer Retention 
  • Social Media Creative & Publishing
  • Proactive Website Chat
  • Fraud Prevention
  • Content Moderation
  • Customer Journey Analytics
  • Automation
  • Technical Support
  • Lead Generation & Sales

With a team of experienced professionals, iCXeed is dedicated to providing its clients with personalized solutions tailored to their unique needs.

iCXeed’ pricing

iCXeed helps businesses save costs, improve efficiency, increase profitability, and scale quickly. Clients can save up to 75% and can benefit from at least 95% high staff retention. 

For consultation and quotes, interested clients can get in touch with the company and fill out the form to have an accurate pricing estimate.

How iCXeed outshines its competition

iCXeed believes in taking a proactive approach to addressing any issues with their clients before they become a problem by taking the necessary steps to ensure that any issues are tackled quickly and effectively, helping them to deliver high-quality service and strong customer support.

The company helps you develop effective anti-fraud strategies to protect your customers, your reputation, and your bottom line and  give you the right tools and resources to be proactive in reducing fraudulent activity. 

iCXeed team is made up of ambitious, creative, and agile experts who are passionate about improving customer experiences—from first contact to customer loyalty. 

Key executives

Arthur Nowak (.Founder & Chief Executive Officer)

Arthur is the founder and Chief Executive Officer of iCXeed. He has experience in managing large scale global teams across multiple industries. 

Arthur brings his  extensive best practice knowledge, professional experience, and creative thought leadership to help businesses achieve optimal outcomes with their Philippines customer experience operations.

iCXeed reviews and comparisons

iCXeed is a full-suite business process innovation company located in Makati, Philippines specializing in contact center outsourcing. Although we currently don’t have in-depth reviews about this firm and its services, we recommend comparing it with other businesses specializing in call center outsourcing.

The firm’s website offers plenty of client testimonials highlighting how other businesses use their services to help their businesses grow.

iCXeed’s contact information

iCXeed’s main headquarters is located in:

50 V Corporate Centre,, L.P. Leviste Street, Salcedo Village, 1227, Makati, Metro Manila

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +61438286198.

iCXeed news, podcast & articles

iCXeed videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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