About HBPO: Review and comparison
Hikari BPO (HBPO) is a privately-owned outsourcing company that provides both business process solutions and robotic process automation solutions to over a dozen clients worldwide.
This company operates as an extension of its clients’ businesses rather than as an independent outsourcing agency. This allows the company to produce personalized service experiences unique to each client. With the day-to-day telecommunications tasks and business operations handled, clients can focus on growing and expanding their businesses.
All employees are given equal weight at this company, meaning there are no higher-ups or pressure to interfere with operations. Currently, the company has around 70 employees.
These employees are highly skilled in their fields of expertise and customer service, allowing them to give efficient and knowledgeable responses to any questions that customers may have.
The company doesn’t stop with human interaction. HBPO provides its clients with high-quality automated AI technology that can handle scheduling, live chat, and many other tasks.
HBPO operates out of its main office location in Vietnam. The company focuses primarily on Vietnamese clients, but it also serves clients in other countries such as Japan.
Because of the company’s location, many employees are either bilingual or multilingual. This helps broaden its customer pool and boosts the employees’ connections to their clients.
HBPO’s BPO services and pricings
HBPO offers a variety of outsourced business processes, robotic automation, and desktop publishing services to over a dozen clients worldwide. Some of the specific services that the company offers include:
- Inbound and outbound calling
- Email management and marketing
- Live chat
- Data management
- Schedule management
- Appointment setting
- Automated services
- Webpage development
- Social media management and marketing
- Mobile application development
HBPO recognizes the importance of having low unit prices to help save its clients money without sacrificing the quality of the services they provide. The cost of outsourcing services to this company is much lower than the price of hiring a full-time receptionist or representative.
The company doesn’t provide information about specific service prices on its website, but you can email a representative to further discuss service prices.
How HBPO outshines its competition
Despite being a small Vietnamese company, HBPO has obtained over a dozen clients worldwide and completed over a hundred projects.
The company strives to develop a personal relationship with each client and trains its employees to provide services based on the client’s work environment, which helps the company acquire and retain a committed client base.
This company dedicates its time and effort completely to its clients. The employees work diligently and continuously until a project is completed. This minimizes interruptions and distractions.
Oanh Le (Sales and Marketing Specialist)
Oanh began working at HBPO full-time in 2020 as a sales and marketing specialist. She sells outsourcing services such as data and image processing as well as back office for e-commerce websites.
HBPO reviews and comparisons
HBPO works hard to provide its clients with onshore and offshore outsourced business processes, robotic automation, and desktop publishing services. We were unable to find any verified reviews from employees at HBPO, but we suspect that the work environment is comparable to other Vietnamese outsourcing agencies.
HBPO’s contact information
HBPO’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (84) 236 827 779.