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Patient Calls

0.0/5 • Glassdoor rating


PatientCalls is a 24/7, full-service telephone answering service supporting the medical and health industries. As a secure and HIPAA-compliant liaison between patients and medical staff, we help medical companies of all sizes receive, process, and protect Personal Health Information (PHI) while maintaining the highest level of quality and accuracy.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Jordan McGlone, Regional Sales Associate

Year Founded


Countries of fulfillment




Contact information

(866) 333-7922

About Patient Calls: Review and comparison

Patient Calls is an innovative business process outsourcing company for the medical industry. Founded over 20 years ago, this BPO offers clients customizable customer service solutions. 

This company has a strong focus on providing the best customer service for medical professionals. It has been fine-tuned to serve the medical industry, where they take a comprehensive approach that is also secure and safe. They have created technology that was developed specifically to process and protect patient information. 

This BPO is known as an industry leader and has top-notch security for clients. Patient Calls receive 15% of growth every year. Over 50% of its growth comes from client referrals.  

Patient Calls Outsourcing

Patent Calls is headquartered right outside of Philadelphia, in King of Prussia, Pennsylvania, in the United States. This company takes pride in its customer-centered approach to BPO solutions, including state-of-the-art technologies and HIPAA-compliant security.

Patient Calls supports thousands of businesses in the medical industry and medical providers. Since its founding, it has expanded to over 60 employees. This company provides high-quality jobs to skilled workers in King of Prussia, Pennsylvania.

Patient Calls’s BPO services and pricings

Patient Calls’ is an innovative BPO solutions provider that offers the following services:

  • 24-hour services
  • Live inbound calls
  • Chat support
  • Appt scheduling
  • Secure messaging
  • Custom message routing
  • Service dispatching
  • EMR integration
  • Insurance verification
  • Remote work support

This company provides services to a wide variety of medical industry businesses, including doctors, homecare, hospitals, dentists, massage therapists, orthopedics, optometrists, and pediatricians.

Patient Calls’ pricing

Patient Calls’ pricing depends on a client’s needs and the services provided. Pricing options from this company are flexible. Patient Call offers both per minute and per call pricing depending on the needs of the business. HIPAA compliance is offered at no additional charge. This helps businesses save money while keeping information secure.

How Patient Calls outshines its competition

This BPO solutions provider takes pride in its customer-focused services. This company stands out by:

  • Offering exceptional customer service
  • Employing highly-skilled workers
  • Being specialized in the medical industry
  • Being HIPAA compliant
  • Protecting Patient Health Information, or PHI
  • Creating innovative systems for security
  • Highest levels of quality and security

Patient Calls is recognized as an industry leader. 9 out of 10 medical professionals prefer Patient Calls. 

Key executives

Jordan McGlone (Head of Sales)

Jordan McGlone is Head of Sales for Patient Calls for 8 years. He has a background in sales and customer service. He is skilled in customer engagement, sales management, and account management.

Patient Calls reviews and comparisons

Patient Calls is an inventive BPO solutions company. The following is a review from the company website:

“We have been clients for 10+ years and have been satisfied with their professional handling of our patients. Problems are resolved quickly and efficiently. They are respectful and caring in their dealings with both patients and staff.” 

Potential clients are encouraged to compare Patient Calls services and prices to other similarly-sized companies in the United States.

Patient Calls’s contact information

Patient Calls’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (866) 333-7922.

Patient Calls news, podcast & articles

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Patient Calls videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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