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Hit Rate Solutions

4.9/5 • Glassdoor rating


Based in Bacolod, Philippines, Hit Rate Solutions has been operating since 2008. We have worked for numerous clients across many different industries. Our goal is to provide you with the highest quality remote work at an affordable price.



Public or Private


Seats or staff



$10 mil. - $25 mil.





John Tompkins, Co-Owner

Year Founded


Countries of fulfillment




Contact information

+1 855 231 3730

About Hit Rate Solutions: Review and comparison

Hit Rate Solutions is a modern virtual contact and Business Process Outsourcing (BPO) services provider with its head office in Bacolod, Philippines. 

The company has been in business since 2008, serving as an avenue for finding affordable remote workers at a high level of quality. Hit Rate Solutions has worked with numerous industries for over ten years and led the pack in innovative BPO services.

Hit Rate Solutions started its business with two primary goals: to help their customers get more out of their consumers and empowering their employees to help their customers even more. 

In addition, they aim to “establish a process framework and oversight that makes sense for your campaign or project.” Hit Rate Solutions hold their values of transparency and honesty above all else, promising their customers 24/7 access to viewing reports and logs.

Hit Rate Solutions expanded globally throughout their more than a decade-long business, even heading an office in Sheridan, Wyoming, in the United States. They currently employ between 51 to 200 people in their offices, but they continue to expand.

Hit Rate Solutions Outsourcing

Hit Rate Solutions takes pride in viewing their customer relationships as partnerships, believing that their success comes only from their customers’ success. 

Offering low-commitment plans and competitive pricing, they want to ensure the best possible experience. In addition, they provide service solutions for many telemarketing needs with hand-picked employees from a pool of educated agents.

Moreover, a passionate team with the same core members since its inception in 2008 heads Hit Rate Solutions customer-first mentality. 

Hit Rate Solutions’s BPO services and pricings

The energetic outsourcing company provides the following services:

  • Outbound calling
  • Inbound phone answering
  • Virtual assistants
  • Virtual receptionists
  • Customer support lines
  • A dedicated agent at a flat hourly rate
  • Proficient and educated agent pool to choose from

Hit Rate Solutions offers these solutions to numerous industries. To find out if Hit Rate Solutions covers your company, contacting a rep is the easiest way to determine it.

Hit Rate Solutions’ pricing

The package price varies depending on the plan chosen, but all agents fall under a flat hourly rate. As a result, packages can start as low as 80 hours (two weeks) with a single agent, with no upset charges.

How Hit Rate Solutions outshines its competition

The company offers exceptional agents to work for your telemarketing and call-center needs, ensuring each one goes through a good vetting process. Some of their outstanding guarantees include:

  • A large pool of college-educated agents
  • Agents that are proficient or expert level at utilizing the Internet, email, CRM, and Windows applications
  • Agents that are fluent in English with neutral accents
  • Plenty of agents to choose from if only one can’t meet your company’s needs

Key executives

John Tompkins (Co-Owner & Lead Partner)

As Hit Rate Solutions’ lead partner and co-owner, Tompkins brings over 25 years of IT, management, and marketing expertise. The goal is to provide American-operated options for outsourcing.

Hit Rate Solutions reviews and comparisons

Hit Rate Solutions is an innovative virtual contact and BPO solutions provider in the Philippines. While we currently do not have any reviews for CallForce, we suggest comparing the company to other small-sized BPO providers in the Philippines and the US.

Hit Rate Solutions’s contact information

Hit Rate Solutions’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 855 231 3730.


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Hit Rate Solutions videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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