Outsourced Staff

Outsourced Staff specializes in building high-performing remote teams. It allows businesses to scale and increase revenue by deploying exceptionally skilled remote staff at lower startup and ongoing costs. 

The company’s owner and founder, Dominic Procter, brings a strong background in information technology, resulting in a significant focus on staffing within the IT and Digital industries. 

Outsourced Staff was established in 1987. It serves clients globally and operates as a member of the Allied Technologies Group, which comprises five companies spanning Australia, New Zealand, and the United Kingdom. 

Outsourced Staff maintains offices in Hungary, the Philippines, China, and Mexico. The company specializes in providing staff tailored to meet specific requirements, offering flexibility in their level of involvement based on the client’s preferences.

Outsourced Staff services include:

Managed NOC / SOC helpdesk 

Outsourced Staff operates a fully managed Network Operation Center (NOC) and Security Operation Center (SOC) in Hungary. The center is staffed by over 40 IT engineers, each with a remarkable experience ranging from 10 to 27 years.

NOC SOC Competencies

Outsourced Staff strives to acquire extensive knowledge, acknowledging that perfection is unattainable. If experts lack the necessary skills or experience, they maintain transparency and openly communicate this to clients. 

Outsourced Staff’s competencies encompass a wide range of areas, including but not limited to:

• Official Microsoft partner
• Proficiency in Microsoft Virtualization technologies, encompassing management, troubleshooting, and design at the enterprise level
• Expertise in various Microsoft technologies such as AD, DS, AD CA, DNS, DHCP, WDS, WSUS, Clustering, Hyper-V, SC OM, SC DPM, SQL AAG, Cluster, and Monitoring
• Comprehensive understanding of the complete suite of Office 365
• Azure capabilities, including VM creation, installation, operation management, support, and computer/networking/storage settings management within Azure Portal
• MS SQL server management
• Cisco expertise
• Competence in StorageCraft systems
• Linux server management, specifically Core and Tomcat servers in high availability environments, along with knowledge of LibreNMS and Icinga
• Extensive coverage of devices, including mobile, desktop, server, and infrastructure components. This includes endpoint devices, firewalls, 2FA, IDS, IPS, networks, and VLANs
• Hardware competencies encompass HP, Intel, Fujitsu servers, HP, Dell, and IBM storage devices, and industrial mobile devices. They also possess proficiency in various client devices, such as desktops
• Utilization of in-house secure data management systems for storing and accessing sensitive information
• Competence in Datto systems, with plans for certification in Quarter 3, 2020
• Continuous achievement of Sophos certifications by the team, including new members joining at the engineer and architect levels
• Proficiency in Anti-Virus products such as Sophos, ESET, and MS, among others
  • Use of RMM and ticketing tools such as SolarWinds, ConnectWise, Autotask, and others
  • Flexibility in adapting to different ticketing or RMM systems, given appropriate access and process guidelines
• Utilization of ITGlue for accessing sensitive customer data
• Limited experience with Apple products, but willing to expand expertise as required.

Dedicated NOC / SOC Helpdesk

The management and consulting team at Outsourced Staff is committed to assisting clients from the very beginning. It prioritizes hands-on involvement, ensuring that the relationship is established for the long term once efficiencies and scalability are achieved.

With a deep passion for technology, the team has amassed extensive experience in the Managed Service Provider (MSP) industry, allowing them to understand the pain points and challenges associated with outsourcing. 

Despite their technical expertise, they also prioritize effective communication as they recognize its significance in ensuring end-user satisfaction.

Outsourced Staff  BPO’s pricing

For those interested in availing of Outsourced Staff’s services, they may be contacted on their website to begin with a free consultation.

Outsourced Staff offers a dedicated support team of human resources, office administration experts, and IT professionals to assist clients throughout their growth journey. 

This support team manages the offshore office operations and employs remote staff, allowing clients to focus on training and managing their teams.

The company boasts a vast talent pool encompassing top-tier IT professionals, web designers, software developers, system administrators, architects, engineers, customer service representatives, proctors, LV 1, 2, 3 support staff, and other technical experts. 

They are actively involved in the selection and onboarding process, ensuring the recruitment of qualified candidates.

Outsourced Staff strongly emphasizes security, maintaining a robust system and network administration to safeguard clients’ businesses. While most staff members work remotely, the company provides excellent office facilities.

The presence of a dedicated office administration team ensures a comfortable, happy, and healthy working environment for the remote staff. 

Experienced project administrators are also available to identify bottlenecks in managing remote teams and suggest process improvements to enhance efficiency.

Furthermore, human resources experts are on hand to protect clients’ businesses from potential risks associated with remote staff while promoting loyalty through career development opportunities.

Outsourced Staff prides itself on offering low-risk, hassle-free, and cost-efficient business solutions, positioning them as the ideal partner to support clients’ business growth.

Dominic Procter (Owner and Founder)

Dominic delved into IT, software development, and engineering—his path towards establishing a prosperous business process outsourcing company.

After obtaining certifications from Compaq, HP, Novel, and Microsoft, Dominic expanded his expertise to encompass hardware repair and software systems. 

Eventually, he progressed to a management position where he led a team of Field Services Engineers. In this role, Dominic was responsible for servicing clients such as HP, Compaq, Tabcorp, IBM, and Lexmark.

While we currently do not have any reviews for Outsourced Staff, we suggest comparing the firm to other large BPO providers in Australia, as well as other firms located in New Zealand, the Philippines, UK.

Outsourced Staff’s main headquarters is located in:

161 - 163 South Creek Road, 2099, Dee Why, NSW

Further, you may virtually reach out the company through the following contact information:

Website https://outsourcedstaff.com.au/

LinkedIn https://www.linkedin.com/company/outsourced-staff/

Facebook https://www.facebook.com/OutsourcedStaff

In addition, you may email them at [email protected] or call 1300 455 600 | +61 2 4072 0011.

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