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Outsourced Staff

Overview

We don’t do generic! Outsourced Staff builds high-performing remote dedicated teams. Our founder, Dominic Procter, began in the Information Technology industry 25 years ago. His time building teams as a software development and IT support business owner, gave him a deep knowledge of what both sides need to do great work.

This deep understanding of the tech and digital industries, and our custom-fit recruiting process, is why we can deliver on your requirements every time. We’re not just another outsourcing agency. We’ve been in the trenches. And we know what works.

We allow you to scale your business and grow your revenue by deploying highly exceptional remote staff with lower startup and ongoing costs, support, and guidance to gain the most out of your team.

What Outsourced Staff offers its clients

We're not an outsourcing body shop. Having owned, operated, grown, and sold businesses over the past 30 years, we know what it takes to succeed. We're not recruiters; we're business owners with outsourcing strategies that work.

We are 110% dedicated to successful client partnerships rather than providing satisfactory staffing solutions. We believe finding the right fit - individuals who align with your vision and have the skills and expertise you need.

We have high standards, and we believe our clients deserve nothing less. When you partner with us, expect more than just outsourcing services. We are your outsourced staffing partner committed to your success, we understands your needs, and we are focused on the Best. No just OK here.

How Outsourced Staff outshines the competition

While the geographical diversity is advantageous, Outsourced Staff believes that it's not solely about the location. The true differentiator lies in the unwavering dedication exhibited by their staff. They are a team of exceptionally hardworking and world-class professionals who take their roles seriously. Their commitment to delivering high-quality work makes them a pleasure to collaborate with.

Outsourced Staff company structure

Outsourced Staff is part of the Allied Technologies Group, five companies spread across Australia and New Zealand. It started in 1987, with three decades of experience in the IT and Digital industries. The group's reach extends globally, servicing clients around the world (Australia, New Zealand, USA, United Kingdom, Japan, China).

Outsourced Staff was founded by Dominic Procter, who brings 20 years of Digital and IT experience they have employed over 800+ remote outsourced staff over the last 7 years.

We have offices in Sydney, Brisbane, the Philippines and Vietnam. We cater to an extensive range of businesses worldwide, from small single-person operations to large enterprises with over 10,000 staff members.

Our company structure and ownership have positioned us to be agile and adaptive, we deliver quality service and results irrespective of your location or size. At Outsourced Staff, we're not recruiters we help businesses reduce costs and increase productivity. — we are your growth partner, committed to understanding your business and helping you reach your objectives.

Headquarters

161 - 163 South Creek Road, 2099, Dee Why, NSW

Public or Private

private

Seats or staff

250

Revenue

$2250000

Industries
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Others
  • Payroll
  • Real Estate
  • Recruiting Staffing
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel

Details

Executive

Dom Procter, Owner and Founder

Year Founded

02/26/2017

Countries of fulfillment
  • Australia
  • New Zealand
  • Philippines
  • Vietnam
Sectors
  • Admin Support
  • Agency Contract Partner
  • Animation & Multimedia
  • Build-Operate-Transfer
  • Customer Service
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

1300 455 600 | +61 2 4072 0011

https://outsourcedstaff.com.au/


About Outsourced Staff: Review and comparison

Outsourced Staff specializes in building high-performing remote teams. It allows businesses to scale and increase revenue by deploying exceptionally skilled remote staff at lower startup and ongoing costs. 

The company’s owner and founder, Dominic Procter, brings a strong background in information technology, resulting in a significant focus on staffing within the IT and Digital industries. 

Outsourced Staff Outsourcing

Outsourced Staff was established in 1987. It serves clients globally and operates as a member of the Allied Technologies Group, which comprises five companies spanning Australia, New Zealand, and the United Kingdom. 

Outsourced Staff maintains offices in Hungary, the Philippines, China, and Mexico. The company specializes in providing staff tailored to meet specific requirements, offering flexibility in their level of involvement based on the client’s preferences.

Outsourced Staff’s BPO services and pricings

Outsourced Staff services include:

Managed NOC / SOC helpdesk 

Outsourced Staff operates a fully managed Network Operation Center (NOC) and Security Operation Center (SOC) in Hungary. The center is staffed by over 40 IT engineers, each with a remarkable experience ranging from 10 to 27 years.

NOC SOC Competencies

Outsourced Staff strives to acquire extensive knowledge, acknowledging that perfection is unattainable. If experts lack the necessary skills or experience, they maintain transparency and openly communicate this to clients. 

Outsourced Staff’s competencies encompass a wide range of areas, including but not limited to:

  • Official Microsoft partner
  • Proficiency in Microsoft Virtualization technologies, encompassing management, troubleshooting, and design at the enterprise level
  • Expertise in various Microsoft technologies such as AD, DS, AD CA, DNS, DHCP, WDS, WSUS, Clustering, Hyper-V, SC OM, SC DPM, SQL AAG, Cluster, and Monitoring
  • Comprehensive understanding of the complete suite of Office 365
  • Azure capabilities, including VM creation, installation, operation management, support, and computer/networking/storage settings management within Azure Portal
  • MS SQL server management
  • Cisco expertise
  • Competence in StorageCraft systems
  • Linux server management, specifically Core and Tomcat servers in high availability environments, along with knowledge of LibreNMS and Icinga
  • Extensive coverage of devices, including mobile, desktop, server, and infrastructure components. This includes endpoint devices, firewalls, 2FA, IDS, IPS, networks, and VLANs
  • Hardware competencies encompass HP, Intel, Fujitsu servers, HP, Dell, and IBM storage devices, and industrial mobile devices. They also possess proficiency in various client devices, such as desktops
  • Utilization of in-house secure data management systems for storing and accessing sensitive information
  • Competence in Datto systems, with plans for certification in Quarter 3, 2020
  • Continuous achievement of Sophos certifications by the team, including new members joining at the engineer and architect levels
  • Proficiency in Anti-Virus products such as Sophos, ESET, and MS, among others
    • Use of RMM and ticketing tools such as SolarWinds, ConnectWise, Autotask, and others
    • Flexibility in adapting to different ticketing or RMM systems, given appropriate access and process guidelines
  • Utilization of ITGlue for accessing sensitive customer data
  • Limited experience with Apple products, but willing to expand expertise as required.

Dedicated NOC / SOC Helpdesk

The management and consulting team at Outsourced Staff is committed to assisting clients from the very beginning. It prioritizes hands-on involvement, ensuring that the relationship is established for the long term once efficiencies and scalability are achieved.

With a deep passion for technology, the team has amassed extensive experience in the Managed Service Provider (MSP) industry, allowing them to understand the pain points and challenges associated with outsourcing. 

Despite their technical expertise, they also prioritize effective communication as they recognize its significance in ensuring end-user satisfaction.

Outsourced Staff  BPO’s pricing

For those interested in availing of Outsourced Staff’s services, they may be contacted on their website to begin with a free consultation.

How Outsourced Staff outshines its competition

Outsourced Staff offers a dedicated support team of human resources, office administration experts, and IT professionals to assist clients throughout their growth journey. 

This support team manages the offshore office operations and employs remote staff, allowing clients to focus on training and managing their teams.

The company boasts a vast talent pool encompassing top-tier IT professionals, web designers, software developers, system administrators, architects, engineers, customer service representatives, proctors, LV 1, 2, 3 support staff, and other technical experts. 

They are actively involved in the selection and onboarding process, ensuring the recruitment of qualified candidates.

Outsourced Staff strongly emphasizes security, maintaining a robust system and network administration to safeguard clients’ businesses. While most staff members work remotely, the company provides excellent office facilities.

The presence of a dedicated office administration team ensures a comfortable, happy, and healthy working environment for the remote staff. 

Experienced project administrators are also available to identify bottlenecks in managing remote teams and suggest process improvements to enhance efficiency.

Furthermore, human resources experts are on hand to protect clients’ businesses from potential risks associated with remote staff while promoting loyalty through career development opportunities.

Outsourced Staff prides itself on offering low-risk, hassle-free, and cost-efficient business solutions, positioning them as the ideal partner to support clients’ business growth.

Key executives

Dominic Procter (Owner and Founder)

Dominic delved into IT, software development, and engineering—his path towards establishing a prosperous business process outsourcing company.

After obtaining certifications from Compaq, HP, Novel, and Microsoft, Dominic expanded his expertise to encompass hardware repair and software systems. 

Eventually, he progressed to a management position where he led a team of Field Services Engineers. In this role, Dominic was responsible for servicing clients such as HP, Compaq, Tabcorp, IBM, and Lexmark.

Outsourced Staff reviews and comparisons

While we currently do not have any reviews for Outsourced Staff, we suggest comparing the firm to other large BPO providers in Australia, as well as other firms located in New Zealand, the Philippines, UK.

Outsourced Staff’s contact information

Outsourced Staff’s main headquarters is located in:

161 - 163 South Creek Road, 2099, Dee Why, NSW

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1300 455 600 | +61 2 4072 0011.

References

Outsourced Staff news, podcast & articles

Outsourced Staff videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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