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Sherweb

3.5/5 • Glassdoor rating

Overview

Sherweb is a provider of outsourced customer experience services (CX BPO) tailored for software development companies, technology firms, cloud service providers and telcos. Beyond this, we lead the charge in cloud innovation, boasting a robust marketplace stocked with diverse business solutions and value-added services designed to enhance/expand our customers’ capabilities. Our unwavering commitment to providing reliable, scalable, and forward-thinking cloud solutions has been the cornerstone of our success, empowering businesses to thrive in today’s digital landscape.

With over 25 years of expertise under our belt, we’ve mastered the art of delivering top-notch technical support, seamless migrations, and cutting-edge cloud services to both our partners and end-customers. Since our inception in 1998, the Sherweb family has flourished, now comprising over 1,500 dedicated employees, fostering relationships with 7,500 partners and serving a staggering 100,000 end-client organizations.

Our elite team of technical support specialists, numbering over 900 strong, operates seamlessly across multiple global hubs. This dynamic team caters to a continually expanding diverse portfolio of 120+ software solutions across multiple product categories (Business Apps, Security, Backup, Continuity, Compliance, Infrastructure, VoIP and more). Last year, this team achieved an impressive average end customer satisfaction rating of 4.65/5.

What Sherweb offers its clients

Our services can be tailored to meet various requirements, including the outsourcing an entire in-house support team and in many cases, serving as an extension of your team in specific engagements such as:

• Proactive services such as deployment assistance, usage/adoption, detractors/retention, and renewals
• Off-hours support
• Extend geography & time-zone coverage
• Language capabilities
• Enterprise customers (premium support)
• Escalation management
• Seasonal surge/spike in support volumes
• Product feedback loop and life-cycle management

How Sherweb outshines the competition

While we offer staff augmentation services, our primary expertise lies in delivering fully managed outsourced technical support. Our all-inclusive suite of services, seamlessly integrated into our pricing, includes:

• Talent acquisition with onshore/nearshore/offshore capabilities (US/Canada/Europe/India)
• Dedicated teams/pods (extension of your culture)
• Onboarding & training (product SME, soft skills, and continuous training)
• Performance management & Quality monitoring
• Customer satisfaction KPIs (core metrics) and reporting
• Workforce management (scheduling; employee recognition/satisfaction/retention)
• Technology & tools (omnichannel; data security)

Sherweb company structure

Sherweb is a private company with two cofounders. Since 1998, Sherweb has capitalized on shifting markets by staying on top of trends, leveraging technology advancements and most importantly by listening to our partners and customers. This journeys' taken us from being a hosting service provider to a cloud distribution marketplace, which is our public facing brand and what you see on our website today, to a business process outsourcing company.

Our DNA has always been about adding value to our partners and customers by either off-loading or extending their own internal capabilities for services that they either don’t have in-house, but should or want to have, but don’t know how or don’t have the time or resources to implement; OR for services that they already have in-house but aren't happy with its performance, capabilities, management effort or costs.

A key pilar of our value-add mind-set is our technical expertise in technology, IT and business applications:

• Of our 1.4K total employee over 900 are dedicated to technical support services
• Our team holds over 280 individual certifications of all types such as products, IT, security, and ITIL certifications
• We currently support over 120 different software and cloud applications

Our onshore/offshore/nearshore talent acquisition/recruiting, training and WFM capabilities around performance management, soft skill development and continuous training ensures that we always have the best resources possible to meet our obligations.

Sample highlight service offering of Sherweb

Contact us to receive a non-binding proposal.

Headquarters

95, boulevard Jacques-Cartier Sud, suite 400, J1J 2Z3, Sherbrooke, QC

Public or Private

public

Seats or staff

900

Revenue

$100 mil. - $250 mil.

Industries
  • BPO
  • BPO industry
  • Hardware Tech/IT
  • IT Services and IT Consulting
  • Recruiting Staffing
  • SaaS
  • Software Tech/IT
  • Tech support
  • Telecoms

Details

Year Founded

06/30/1998

Countries of fulfillment
  • Bangladesh
  • Canada
  • Hungary
  • India
  • United States
Sectors
  • Agency Contract Partner
  • Customer Service
  • Data Analytics and AI
  • Full service BPO
  • IT Services and IT Consulting
  • Output-based
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
  • Telecommunications
Contact information

1-819-432-1658

https://www.sherweb.com/


About Sherweb: Review and comparison

Sherweb is a premier cloud solutions provider known for its deep expertise in the cloud. It offers a curated selection of cutting-edge products and exclusive proprietary software, ensuring IT professionals have access to top-tier solutions for their clients. 

With a growing portfolio of vetted innovations, Sherweb distinguishes itself as a reliable partner in the technology sector.

Supporting over 7,000 partners, Sherweb provides value-added services that help businesses thrive in a dynamic environment. 

The company’s commitment to quality and innovation makes it a trusted ally for companies aiming to enhance their operations and achieve growth effectively.

Sherweb Outsourcing

Sherweb, headquartered in Quebec, Canada, boasts a global presence with offices strategically located in Montréal, Delaware, Hungary, the United Kingdom, and various locations throughout Europe. 

The company’s ability to establish international offices underscores its commitment to providing top-tier services to clients worldwide.

Sherweb’s BPO services and pricings

Sherweb sets itself apart in the cloud marketplace by offering a comprehensive range of value-added services that cater to the needs of IT professionals seeking to streamline their technical operations and expand their cloud knowledge. 

Going beyond mere distribution, Sherweb provides a dedicated team of passionate experts who are ready to support every step of your journey, from pre-sales consultations to round-the-clock helpdesk assistance. 

Here’s a list of services offered by Sherweb:

  • High-touch Partnership
  • Support, Migration
  • Sales Assistance
  • Cloud Management Portal
  • MSPs/VARs/IT Consultants
  • Microsoft CSP

With Sherweb as your partner, you can trust in our commitment to championing your growth and success in the ever-evolving cloud industry.

Sherweb’s pricing

Sherweb’s rates are customized and dependent upon the services sought by each customer and client. 

However, they provide a free consultation. Talk to their experts to learn more about their services and rates.

How Sherweb outshines its competition

Sherweb is a distinguished cloud services provider focused on partnering with businesses to simplify product selection, streamline operations, and drive rapid growth. 

They combine deep industry knowledge with a personalized, human-centered approach to deliver tailored solutions that meet each organization’s specific needs.

 Sherweb is committed to excellence, adhering to the highest standards in both its products and services, which it also uses internally. 

Their team is meticulously selected through rigorous vetting, ensuring clients receive top-quality service and optimal value from their curated offerings.

Key executives

Alain Brisson (Chief Operating Officer)

Alain Brisson is the Chief Operating Officer at Sherweb. He is a result-oriented business leader with more than 20 years of management expertise in the IT, business process services, and telecommunication sectors.

His passion, versatility, and keen ability to tackle intricate commercial, operational, and organizational challenges have earned him recognition in the industry. 

His track record speaks volumes about his commitment to achieving tangible results and his proficiency in navigating the dynamic landscape of modern business environments.

Peter Cassar (CEO)

Peter Cassar is the CEO at Sherweb. His online presence is either minimal or restricted. 

You can trust that this section will be promptly updated as soon as our research team obtains additional details.

Sherweb reviews and comparisons

While we currently don’t have in-depth reviews about Sherweb and its services, we recommend comparing it with other businesses specializing in cloud services.

Sherweb’s contact information

Sherweb’s main headquarters is located in:

95, boulevard Jacques-Cartier Sud, suite 400, J1J 2Z3, Sherbrooke, QC

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-819-432-1658.

Sherweb news, podcast & articles

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Sherweb videos & images

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