As one of the largest global providers of customer experience (CX) products and solutions, Foundever™® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
World-class CX is essential for best-loved brands across the globe. Consumers are actively looking for a responsive, empathetic and personalized CX and reward businesses that deliver.
While the definition of excellent is constantly changing and unique to your brand, EXP+ delivers the flexible and forward-thinking solutions you need to stay ahead of customer expectations. Our EXP+ digital-first solutions are enhanced by a CX delivery model built for the future of work — Work from Anywhere.
Designed around a hybrid model that enables CX teams to work from home or from our global network of interaction venues, Work from Anywhere provides a flexible and resilient approach for your customer experience. Centered on employee experience, it empowers excellent customer interactions that are secure and connected, while also giving you access to a global network of talent.
Foundever™ has a wealth of experience, working with small and large organizations in industries such as banking & financial, government, healthcare, insurance, manufacturing, media & entertainment, retail, technology, telecoms, and travel & hospitality.
What Foundever offers its clients
Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort. With over 170,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 9 million times every day in 60+ languages.
Whether digital or voice-based, our solutions deliver a competitive edge across all customertouchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Foundever™ is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of five connected product families
How Foundever outshines the competition
The company has global presence throughout the North America in the United States, Canada; Brazil, Colombia, Costa Rica, El Salvador, Mexico, Nicaragua, Panama and Peru in South America;
Multiple countries across Europe, Middle East and Africa including Bulgaria, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Ivory Coast, Morocco, the Netherlands, Norway, Poland, Portugal, Senegal, Serbia, Spain, Sweden, Turkey, and the United Kingdom; and in Australia, China, India, Japan, New Zealand, the Philippines and Taiwan in the Asia Pacific region. Foundever™ transforms customer connections.
At Foundever™, we believe that the employee experience is the customer experience. That’s why we have built Sitel MAX, our people-centric and talent-driven program to transform the associate experience at Foundever™.
