$100 mil. - $250 mil.
Ken Wang , President
About CallTek: Review and comparison
CallTek Center International is a call center outsourcing service in Cebu, Philippines. The company’s primary business is to help create a custom customer service division for firms in the broadband, videos, and TV industries. In addition, the company has a focus on hospitality and MDU markets.
As a 21st century company, CallTek Center International leverages technology in providing several services for its customers. For example, on behalf of its clients, CallTek provides; help desk support for users and field service management, Quality Assurance, etc.
Currently, about 121 employees work at CallTek Center International. The services CallTek Center International renders to businesses are customer-created. A team of experts identifies the unique needs, amongst other business peculiarities, to craft the perfect customer experience and technical support for their clients.
The year-on-year growth of the company’s revenue has been impressive, with recent revenue figures capped at $134,000,000.
CallTek Center International takes pride in its ability to effectively and efficiently serve its clientele across different needs. Incorporated in New York, CallTek Center International operates its fulfillment center in Cebu City, Philippines.
Beyond their physical location, potential and existing clients can interact with CallTek Center International via social media, webchat, and email.
CallTek’s BPO services and pricings
CallTek Center International is a fast-paced company that offers the following services:
- Tech support – It’s at the junction of providing real-time, smart support for customers that CallTek Center International brings its unique solution.
- NOC & IoT monitoring – The company offers round-the-clock monitoring services that protect remote systems with modern equipment that goes beyond the standard. The devices check for service alerts, error messages, and other suspicious activities on the system.
- Managed field services – Across the country, CallTek Center International has about 15,000 professional technicians ready to travel to proffer technical solutions at request.
- Oddysey CX – This dedicated system is saddled with the responsibility of helping businesses listen to conversations. It analyzes details to determine people’s reactions to the customer service call encounter.
CallTek Center International has over 15 years of experience in the industry. Each dedicated support staff has weeks of intensive training on communication, technicalities, and leadership.
CallTek Center International’s pricing
The pricing of CallTek Center International’s services depends on the needs of the client in question. In the long run, outsourcing the respective processes to CallTek Center International certainly saves on overhead costs.
How CallTek outshines its competition
Improving its service processes is how CallTek Center International outshines its competition. Provision of quality service per time while also conducting internal quality assurance to identify and subsequently improve service delivery is CallTek Center International’s strength.
Ken Wang (CEO)
Ken Wang serves as the President of CallTek Center International Incorporated. He also has a reputation as a leader in the Customer Experience Evaluation and Quality Test industry.
CallTek reviews and comparisons
CallTek Center International does its best to meet the needs of its clients per time. The company also remains at the cutting-edge of innovation; hence, providing its clientele with the best service possible. Recent reviews say that CallTek Center International has a technically savvy team of agents.
CallTek’s contact information
CallTek’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (+63) 32 232 5053.