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CallTek Center International, Inc.

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About

CallTek Center International, Inc. is a technology firm that provides robust resolutions in the broadband domain. The solution provider has an answer to VOIP, IPTV, the internet and cable television. The objective of CallTek is to be a single point of contact that handles any operational needs.

The enterprise CRM wing of CallTek provides a billing system for cable, internet, cellular and VOIP users. Traffic control based on the bandwidth with consistent network monitoring through log analysis and services is made available. COSMOS, the software program, provisions WiFi, SIP devices and cable models. The technology addresses iPv4 and iPv6 that supports network topography. Performance of every technology is extremely superior, highly scalable and works as a preventive against security threats.

The module provided by the software makes the diagnostic tool very efficient. The GUI is extremely user friendly. Syslog analysis takes the software to another level. Through infrastructure network monitoring, COSMOS NOC is an asset. Digital voice calling options like unlimited calling features, 24×7 customer care, speed dial, call forward, call return, call waiting, three way calling features, click to call, and other options available. Employees at CallTek Center International, Inc. are trained to address technical difficulties if any, by customers, with a 24×7 help desk and customer support.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

10

Site traffic

-

OA ranking

-

Glassdoor rating

4.7

CrunchBase ranking

-

Details

Executive

Ken Wang , President

Year Founded

2005

Countries of fulfillment

-

Sectors

-

Contact information

(+63) 32 232 5053

http://www.calltekcenter.com

Social media

About CallTek Center International, Inc.: Review and comparison

CallTek Center International is a call center outsourcing service in Cebu, Philippines. The company’s primary business is to help create a custom customer service division for firms in the broadband, videos, and TV industries. In addition, the company has a focus on hospitality and MDU markets.

As a 21st century company, CallTek Center International leverages technology in providing several services for its customers. For example, on behalf of its clients, CallTek provides; help desk support for users and field service management, Quality Assurance, etc.

Currently, about 121 employees work at CallTek Center International. The services CallTek Center International renders to businesses are customer-created. A team of experts identifies the unique needs, amongst other business peculiarities, to craft the perfect customer experience and technical support for their clients.

The year-on-year growth of the company’s revenue has been impressive, with recent revenue figures capped at $134,000,000. 

CallTek Center International, Inc. Outsourcing

CallTek Center International takes pride in its ability to effectively and efficiently serve its clientele across different needs. Incorporated in New York, CallTek Center International operates its fulfillment center in Cebu City, Philippines.

Beyond their physical location, potential and existing clients can interact with CallTek Center International via social media, webchat, and email.  

CallTek Center International, Inc.’s BPO services and pricings

CallTek Center International is a fast-paced company that offers the following services:

  • Tech support – It’s at the junction of providing real-time, smart support for customers that CallTek Center International brings its unique solution.
  • NOC & IoT monitoring – The company offers round-the-clock monitoring services that protect remote systems with modern equipment that goes beyond the standard. The devices check for service alerts, error messages, and other suspicious activities on the system.
  • Managed field services – Across the country, CallTek Center International has about 15,000 professional technicians ready to travel to proffer technical solutions at request.
  • Oddysey CX – This dedicated system is saddled with the responsibility of helping businesses listen to conversations. It analyzes details to determine people’s reactions to the customer service call encounter.

CallTek Center International has over 15 years of experience in the industry. Each dedicated support staff has weeks of intensive training on communication, technicalities, and leadership.

CallTek Center International’s pricing

The pricing of CallTek Center International’s services depends on the needs of the client in question. In the long run, outsourcing the respective processes to CallTek Center International certainly saves on overhead costs. 

How CallTek Center International, Inc. outshines its competition

Improving its service processes is how CallTek Center International outshines its competition. Provision of quality service per time while also conducting internal quality assurance to identify and subsequently improve service delivery is CallTek Center International’s strength. 

Key executives

Ken Wang (CEO)

Ken Wang serves as the President of CallTek Center International Incorporated. He also has a reputation as a leader in the Customer Experience Evaluation and Quality Test industry.

CallTek Center International, Inc. reviews and comparisons

CallTek Center International does its best to meet the needs of its clients per time. The company also remains at the cutting-edge of innovation; hence, providing its clientele with the best service possible. Recent reviews say that CallTek Center International has a technically savvy team of agents. 

CallTek Center International, Inc.’s contact information

CallTek Center International, Inc.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+63) 32 232 5053.

References

https://www.glassdoor.com/Overview/Working-at-CallTek-Center-International-EI_IE311438.11,39.htm

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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