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Support Services Group

About

Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, Membership services, travel, and more.

What Support Services Group offers its clients

Support Services Group customizes our programs to the EXACT requirements and needs of each client. Each client is unique, so no two programs are the same. One program may place a premium on empathy while another may require tech-savvy agents who are at ease troubleshooting difficult problems. Both programs want the same outcome – first interaction resolution with high customer satisfaction, but the customer journey is markedly different.

How Support Services Group outshines the competition

Support Services Group customizes our programs to the EXACT requirements and needs of each client. Each client is unique, so no two programs are the same. One program may place a premium on empathy while another may require tech-savvy agents who are at ease troubleshooting difficult problems. Both programs want the same outcome – first interaction resolution with high customer satisfaction, but the customer journey is markedly different.

SSG aims to earn customers for life, so we go to great lengths to recruit, train, and retain top talent. We also provide dedicated program management and hands-on, executive-level client support to our partners. Add it all up, and SSG is a true extension of the brands we serve.

Support Services Group company structure

Support Services Group’s talented and experienced Global Leadership Team focuses on driving results for our clients. By exemplifying SSG culture and values every day, our leaders set high standards that strengthen relationships and promote operational excellence across the organization.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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