601 Texas Central Parkway, 76712, Waco, TX
Bryan Gross, Chief Executive Office
About Support Services Group: Review and comparison
Support Services Group was founded in 1998 with a single goal in mind: to provide exceptional customer service to organizations that value their customers. They cover technical support, e-commerce, customer care, B2B sales, membership services, sales support, and more.
Additionally, they provide many services, some of which include restaurant customer service, utility support, email support, B2C sales, and chat support. Support Services Group is a great service provider that protects their clients’ brand and gives them the best experience their money can buy.
Support Services Group Outsourcing
While Support Services Group has its headquarters in Texas, they outsource around the world. The company goes to extraordinary measures to recruit, train, and retain exceptional employees worldwide. They have over 20 contact centers in the following countries: Canada, the Philippines, the United States, Mexico, Dominican Republic, Jamaica, Panama, Costa Rica, Malaysia, and Hungary.
With these numerous centers and highly trained employees, Support Services Group tailors each client’s solution to their requirements and needs.
Support Services Group’s BPO services and pricings
Support Services Group provides solutions to the following customer needs and services:
- Technological support
- Social media support
- Retail customer support
- Customer care
- BPO Outsourcing
- Technology repair services
- Contact Center
- Restaurant customer support
They work in many industries such as restaurants, banking, insurance, e-commerce, education, and technology.
Support Services Group’s pricing
Support Services Group does not have a specific price or set bundles for the services they offer. To know the costs, each client must speak to a company member to get a quote. The amount of money you pay depends on the services you need. Contact them now to get a custom quote.
How Support Services Group outshines its competition
Support Services Group is a top of the line BPO solutions provider that outshines its competitors in the following ways:
- About two dozen contact center locations worldwide
- Financially stable
- Leadership at every location is involved in each client’s program
- Quite innovative and improving rapidly
- Quick work-from-home within weeks of the pandemic
- Innovative AI technology cuts down their clients’ fees
- Ever-evolving and proactive workforce management
The company prioritizes client-focused work. No two programs are alike. For example, one program may prioritize empathy, while another may need tech-savvy agents who are comfortable fixing complex issues. Both initiatives aim for the same result: a quick resolution of the first engagement with high customer satisfaction.
Bryan Gross (Chief Executive Officer)
He has over 30 years of experience in the contact center business, both as a provider and a client. He has a record of creating new work, a perfect customer satisfaction rate, and a way of building and maintaining long-term relationships with customers.
Allaire Clark (Chief Of Staff)
She has over eight years of experience in the contact center business. More specifically, she is experienced in managing acquisitions, growth implementation, and mergers for Support Services Group.
Support Services Group reviews and comparisons
Clients have raved about Support Services Group and its excellent services. Over the years, customers have been delighted with the company’s dependability, commitment, and flexibility. Various businesses have stated how Support Services Group has helped them expand their company exponentially.
Support Services Group’s contact information
Support Services Group’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 254-299-2700.