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Support Services Group

3.7/5 • Glassdoor rating


Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, Membership services, travel, and more.

What Support Services Group offers its clients

Support Services Group customizes our programs to the EXACT requirements and needs of each client. Each client is unique, so no two programs are the same. One program may place a premium on empathy while another may require tech-savvy agents who are at ease troubleshooting difficult problems. Both programs want the same outcome – first interaction resolution with high customer satisfaction, but the customer journey is markedly different.

How Support Services Group outshines the competition

SSG never loses a client for performance and we have a highly referenceable client list. We aim to earn customers for life, so we go to great lengths to recruit, train, and retain top talent. We also provide dedicated program management and hands-on, executive-level client support to our partners. Add it all up, and SSG is a true extension of the brands we serve.

Support Services Group company structure

We are a Private Equity backed specialty high touch BPO/BPA company


601 Texas Central Parkway, 76712, Waco, TX

Public or Private


Seats or staff



$1 bil. - $5 bil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Government
  • Healthcare
  • Hospitality
  • Media Publishing
  • Pharmaceutical
  • Retail
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities



Bryan Gross, Chief Executive Office

Year Founded


Countries of fulfillment
  • Canada
  • Costa Rica
  • Jamaica
  • Mexico
  • Panama
  • Philippines
  • Romania
  • United States
  • Admin Support
  • Agency Contract Partner
  • Animation & Multimedia
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Output-based
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
Contact information


About Support Services Group: Review and comparison

Support Services Group was founded in 1998 with a single goal in mind: to provide exceptional customer service to organizations that value their customers. They cover technical support, e-commerce, customer care, B2B sales, membership services, sales support, and more. 

Additionally, they provide many services, some of which include restaurant customer service, utility support, email support, B2C sales, and chat support. Support Services Group is a great service provider that protects their clients’ brand and gives them the best experience their money can buy. 

Support Services Group Outsourcing

While Support Services Group has its headquarters in Texas, they outsource around the world. The company goes to extraordinary measures to recruit, train, and retain exceptional employees worldwide. They have over 20 contact centers in the following countries: Canada, the Philippines, the United States, Mexico, Dominican Republic, Jamaica, Panama, Costa Rica, Malaysia, and Hungary. 

With these numerous centers and highly trained employees, Support Services Group tailors each client’s solution to their requirements and needs. 

Support Services Group’s BPO services and pricings

Support Services Group provides solutions to the following customer needs and services:

  • Technological support
  • Social media support
  • Retail customer support 
  • Telemarketing 
  • Customer care 
  • BPO Outsourcing
  • Technology repair services
  • Contact Center
  • e-commerce
  • Restaurant customer support

They work in many industries such as restaurants, banking, insurance, e-commerce, education, and technology. 

Support Services Group’s pricing

Support Services Group does not have a specific price or set bundles for the services they offer. To know the costs, each client must speak to a company member to get a quote. The amount of money you pay depends on the services you need. Contact them now to get a custom quote. 

How Support Services Group outshines its competition

Support Services Group is a top of the line BPO solutions provider that outshines its competitors in the following ways:

  • About two dozen contact center locations worldwide 
  • Financially stable 
  • Leadership at every location is involved in each client’s program 
  • Quite innovative and improving rapidly 
  • Quick work-from-home within weeks of the pandemic
  • Innovative AI technology cuts down their clients’ fees 
  • Ever-evolving and proactive workforce management

The company prioritizes client-focused work. No two programs are alike. For example, one program may prioritize empathy, while another may need tech-savvy agents who are comfortable fixing complex issues. Both initiatives aim for the same result: a quick resolution of the first engagement with high customer satisfaction.

Key executives

Bryan Gross (Chief Executive Officer)

He has over 30 years of experience in the contact center business, both as a provider and a client. He has a record of creating new work, a perfect customer satisfaction rate, and a way of building and maintaining long-term relationships with customers.

Allaire Clark (Chief Of Staff)

She has over eight years of experience in the contact center business. More specifically, she is experienced in managing acquisitions, growth implementation, and mergers for Support Services Group. 

Support Services Group reviews and comparisons

Clients have raved about Support Services Group and its excellent services. Over the years, customers have been delighted with the company’s dependability, commitment, and flexibility. Various businesses have stated how Support Services Group has helped them expand their company exponentially.

Support Services Group’s contact information

Support Services Group’s main headquarters is located in:

601 Texas Central Parkway, 76712, Waco, TX

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 254-299-2700.

Support Services Group news, podcast & articles

Support Services Group videos & images

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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