Alpha Telemarketing

Alpha Telemarketing is a customer-experience call center solutions and Business Process Outsourcing (BPO) services provider headquartered in Wilmington, Delaware. The inbound-outbound customer care solutions firm has been providing dependable customer service and scalable outsourcing solutions to the US market since 2005.

The award-winning BPO company offers enhanced customer experience services with a focus on delivering ROI. Its service solutions work through several channels, including voice, email, text, and chat. Interested parties can reach out through the company’s contact page.

With over ten years of experience in customer care outsourcing solutions, Alpha Telemarketing has expanded into many different industries. It currently reports having more than 20 workers and an annual revenue of $4 million.

The telemarketing company takes pride in maximizing customer experiences through a robust tech suite of inbound and outbound BPO services. In addition, Alpha Telemarketing offers a variety of industry-specific support strategies, including live chat features, tenant screening, restaurant support, event registration, and academic services.

Alpha Telemarketing holds the award of Delaware’s 2007 New Castle County Employer of the Year by The Governor’s Committee on Employment of People with Disabilities. The company offers fundraising support to clients nationwide.

Alpha Telemarketing is a customer care BPO solutions provider that offers the following services:

• 365/24/7 Inbound coverage
• Outbound ACD
• Onsite in-house training
• Reporting and analytics
• Student recruitment
• Alumni outreach and fundraising
• Virtual teleconferencing
• SMS text campaigns
• Email campaigns
• Crowdfunding campaigns
• Quick-serve restaurant services
• Non-profit inbound support
• Membership renewal
• Donor appeal
• Alerts

Industries serviced include, but are not limited to, associations and non-profits, political organizations, online retailers, education, quick-serve and fast-casual restaurants, B2B and B2C sales and service, and consumer goods.

Alpha Telemarketing’s pricing

Alpha telemarketing is handled on an individual client basis based on campaign type and company needs.

The BPO firm’s promise to its clients can be found in its mission statement that affirms a dedication to helping clients learn and grow through customer relationships and knowledge-based marketing. Stated client benefits include:

• High conversion rates
• Detailed reporting
• High contract rates
• Quality assurance
• 100% call recording
• Consistent, professional, and polite customer experiences

In addition, USA Today has recognized Alpha Telemarketing for the BPO company’s outsourcing efforts’ impact on quick-serve restaurants in the Delaware area.

E. Darlene Rogers (President, CEO)

Darlene Rogers has been Alpha Telemarketing’s Chief Executive Officer (CEO) and president since the company’s inception in 2005. Rogers is recognized for her community outreach and commitment to creating a positive workplace. She has over 25 years of experience in the non-profit and consultancy space. 

Alpha Telemarketing is a customer experience call center and BPO solutions provider in Wilmington, Delaware, founded in 2005. Currently, we do not have any reviews or comparisons to offer. However, interested parties can compare the firm to other small-sized BPO companies in the New England area of the US.

Alpha Telemarketing’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.alphatelinc.com

LinkedIn https://www.linkedin.com/company/alphatel/

Facebook N/A

In addition, you may email them at [email protected] or call 877-456-2291.