Smart VAs is a virtual assistant staffing agency founded in 2020, based in Marion, Ohio, with an operational office in Columbus, Ohio. The company has served 400+ scaling businesses across the US, UK, Canada, and Australia, placing dedicated remote specialists who work as an extension of the client’s team rather than as project-based freelancers. Smart VAs describes its model as “a managed team of specialists who work together under one flexible engagement,” with support scaling from 40 to 160 hours per month, coordinated by a dedicated Client Success Partner.
What Smart VAs offers its clients
- Business Operations Support — Administrative assistance, bookkeeping, CRM management, customer service, and Shopify/GoHighLevel platform support to keep day-to-day operations running
- Digital Marketing Support — Dedicated specialists for social media management, SEO, paid search (Google Ads), blog writing, and LinkedIn content and engagement
- Creative & Content Production — Graphic design, video editing, podcast editing, and website design support for ongoing content and brand needs
How Smart VAs outshines the competition
- Fully Managed Team Model — "Fully Managed Remote Team, Not Just a Single Generalist," coordinated by a dedicated Client Success Partner
- Rapid Onboarding — Teams operational "in less than a week — without the stress of recruiting, interviewing, onboarding, or training"
- Satisfaction Guarantee — 100% satisfaction guarantee; unsatisfactory VAs replaced at no extra cost
- Customizable Engagement — Clients choose their plan, team members, and support structure
- Transparent Pricing — No training fees or hidden costs; access to a private client portal and project management dashboard
- Backup Coverage — Trained backup specialists ensure uninterrupted support if a primary VA is unavailable
Smart VAs company structure
Smart VAs was founded in 2020 by Kristy Yoder, who progressed "from being a freelance virtual assistant and digital marketer to becoming an entrepreneur." Regine serves as Chief Operating Officer, bringing "over a decade of hands-on expertise in BPO operations, human resources, customer service, and marketing." The company operates with Client Success Partners (Kris, Leo, Ivy, Shiela) and department leads across Finance, Marketing, Learning & Development, People Operations, and Recruitment.
