View all outsourcing firms


0.0/5 • Glassdoor rating


eDivert offers a unique franchise opportunity which can be started from your home office. eDivert and its franchise network deliver high quality Business Support services to companies in every sector.

With an eDivert franchise you will be offering the following services to other businesses:

– Customer Service Desks on behalf of other companies, including telephone answering, live chat answering, managing social media and email answering.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Kim Studdert-Kennedy (née van Dongen), TitleManaging Director

Year Founded


Countries of fulfillment




Contact information

01628 637 900

About eDivert: Review and comparison

Founded in 2014, eDivert operates on a franchise model. The business process outsourcing (BPO) company provides customer service, answering services, live chat, email answering services, and social media management. Franchisees can deliver these services from a home office or space they lease.

The company’s headquarters are in the United Kingdom, and they maintain an internal staff of 11 to 50. eDivert works with clients in a variety of industries, including health clinics, e-commerce organizations, and IT support.

eDivert Outsourcing

This BPO organization has offices in several locations in the United Kingdom. Some of the cities include Chesterfield, Kent, and Liverpool. Positioned as phone answering and support experts, eDivert’s internal team includes a managing director and business consultant. The company is passionate about helping small businesses compete against larger enterprises. 

eDivert’s LinkedIn page concentrates on its franchising opportunity. It is positioned as a way for entrepreneurs to achieve a better work-life balance. Once a business owner grows their eDivert franchise, they can subcontract their franchises or hire internal staff.

eDivert’s BPO services and pricings

The firm’s website mentions it provides the following services:

  • Telephone answering services in the U.K.
  • Live chat answering
  • Email marketing
  • Social media management
  • Administrative services
  • Telemarketing
  • Outbound calling
  • Mystery shopping
  • Market research

Administrative services include bookkeeping, transcription, database management, and customer relationship management services. Answering services also encompass virtual receptionists and live personal assistant services.  

eDivert’s pricings

Prospective customers can get a free quote for various services by calling the company or filling out an online form. Pricing varies on the type and number of services a business requests, in addition to the scope. Some services come with a dedicated account manager, and pricing may vary by franchise or office.

How eDivert outshines its competition

eDivert gets a leg up on its competition through its franchise business model. By allowing sole proprietors and entrepreneurs to champion the company’s name, the firm can control its costs and branding. The company creates a win-win situation for all parties by giving self-directed individuals a way to make money from home without having to go at it alone.

Plus, the firm offers a variety of customer service, marketing, and administrative services. Although the business is concentrated in the United Kingdom, this shows it can develop niche market expertise. eDivert has experience with a multitude of industries and can form strategic partnerships with its clients to exceed their expectations.

Key executives

Kim Studdert-Kennedy (CEO)

Kim Studdert-Kennedy has been the company’s CEO since September of 2017. Before that, she was the CEO and managing director. Kim has a combined 7 years and 5 months with the organization. She has a Master of Arts in French language and literature and is also a licensed athletics coaching assistant.

eDivert reviews and comparisons

It’s best to compare the firm with others that provide customer service, assistant, digital marketing, and telephone answering services. Client testimonials praise the company’s efficiency, professionalism, and excellence. Customers also appreciate the value the service provides.

eDivert’s contact information

eDivert’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 01628 637 900.

eDivert news, podcast & articles

No news, podcast & articles available for this BPO

eDivert videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.