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TELUS International Philippines, Inc.

About

TELUS International Philippines Inc. is a leading provider of business process outsourcing solutions in the Philippine Archipelago. The company started as a small local company in 2001 with only fifty employees in its roster. It was renamed TELUS International Philippines in 2007, present in over five locations across the country, and having over 12,000 employees in its roster. The company has offices in Quezon City, Pasig City, Makati City and two operation centers in Taguig City. TELUS International Philippines is the Philippine wing of TELUS International, the parent organization; with over 25000 employees spread all over the world.

A major player in the business process outsourcing industry, TELUS International provides a plethora of services to its clients all across the globe. Its services include inbound and outbound call center solutions, telemarketing solutions, customer relationship management solutions and services, technical support for services as well as IT firms and back-office support. The company serves some of the leading organizations in the world in telecommunications; the rising video game industry; financial service industry, including those of credit cards processing, insurance brokerage, stock brokerage and banking; retail services, chains and e-commerce stores; healthcare providers and the travel and leisure industry.

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About TELUS International Philippines, Inc.: Review and comparison

TELUS is a well-established international company that offers digital strategies and advanced technology solutions for global clients. TELUS focuses on the complete cycle of a company’s transformation from building a plan for integrating digital solutions to implementing systems and support for growth and success.

The company offers a solid reputation globally, with an international network of partners and brands that provide an exceptional level of support for many industries, including media and communication, healthcare, games, technology, hospitality, and the financial sector.

TELUS International was established in 2005. It’s a publicly-traded company and has approximately 16,000 employees. The company’s two main headquarters are located in Vancouver, British Columbia, Canada, and Las Vegas, Nevada, United States.

TELUS International Philippines, Inc. Outsourcing

The Philippines offers an unparalleled level of talent and expertise from a well-educated population and high literacy skills. TELUS International attracts professional employees, offering a competitive salary and hourly rates and exceptional communication networks and infrastructure for the country’s seven locations throughout Manila, Philippines.

TELUS provides high-quality digital solutions and remote customer service support for a wide variety of businesses and organizations internationally.

TELUS International Philippines, Inc.’s BPO services and pricings

TELUS International is an innovative company that provides a wide range of digital services:

  • Digital transformation solutions that include consulting and design
  • Remote customer service and IT support
  • Intelligent automation and administration
  • Fraud prevention systems
  • Content moderation, chatbots, and other digital features
  • Business services, BPO, ITO, and analytics
  • Extensive outsourcing services for remote support

TELUS International partners and works with businesses at all stages of growth and development, including global financial and tech-based firms in eCommerce, hospitality, media, and communications.

TELUS International pricing

TELUS International builds a pricing structure that’s customized to your business needs and framework. The company takes into consideration each client’s requirements during the consulting process arranged with a sales representative.  The company’s website offers an option to book a demo to review its digital CX solutions for business.

How TELUS International Philippines, Inc. outshines its competition

TELUS International is well known for providing the best customer service in digital, communications, and administration for clients globally. The company also offers valuable career opportunities for employees with excellent growth and professional development.

  • Provides exceptional, forward-thinking solutions for all types of businesses
  • Excellent employment salaries, benefits, and opportunities to attract top talent
  • A wide range of technological solutions for clients
  • Expert team of professionals to develop BPO solutions, innovative mobile and software technology, and automation systems

TELUS International is featured on several media and resources, including podcasts, books, and on the company’s website.

Key executives

Jeff Puritt (CEO)

Jeff Puritt has been the CEO of TELUS International since 2008, with a strong background in law, finance, and technology. He graduated from York University with a Bachelor of Arts in Political Science and Osgoode Hall Law School with a Bachelor of Laws. Jeff Puritt previously served as Vice President of TELUS, as Director and President of CDNX, and worked as counsel for a private law firm.

TELUS International Philippines, Inc. reviews and comparisons

TELUS International is recognized as a global leader in outsourcing and was named one of the top 100 companies of the IAOP Global Outsourcing 100 in 2021

This well-established company received several awards and recognition, including the Achievers 50 Most Engaged Workplaces, Fast Company Best Workplaces for Innovators, and the Constellation ShortList for Customer Experience CX Operations Services.

TELUS International Philippines, Inc.’s contact information

TELUS International Philippines, Inc.’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call .

References

https://www.glassdoor.com/Overview/Working-at-TELUS-International-EI_IE2841163.11,30.htm

https://www.crunchbase.com/organization/telus-international

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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