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Press-One Customer Care Inc.

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About

Press-One provides an omni-channel array of cost-effective, high-quality contact center services to dozens of entities in retail, publishing, high-tech, education, government, freight and logistics support.

Our clients realize that customer engagement via phones, chat, email and SMS text is best left to a professional company dedicated to the continuing investment in contact center operations, personnel and technologies so that they can focus on their core businesses. Press-One’s team of professionals are experts in the most popular CRM tools such as ZenDesk, HelpScout, Magento, Shopify and others.

Headquarters

-

Public or Private

Privately Held

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

13

Site traffic

523

OA ranking

-

Glassdoor rating

3.8

CrunchBase ranking

-

Details

Executive

Andy Orr, President & Founder

Year Founded

1990

Countries of fulfillment

-

Sectors

-

Contact information

(866-773-7766)

http://press-one.com/

Social media

About Press-One Customer Care Inc.: Review and comparison

CSI (Press-One) was formed in 1990 as Circulation Services, Inc. (CSI), and it quickly grew to become the newspaper industry’s most preferred customer support solution.

In 2007, the firm was renamed Press-One to represent the diverse clientele better while keeping homage to their origins in the “press.”

This company has created and pioneered industry-leading technology solutions such as their QChief IVR solution, which is still utilized by logistics providers all across North America today.

Their customer care team provides a variety of high-quality, cost-effective call center and client interaction services to businesses and organizations in almost every sector.

Their main competitor is CMD Outsourcing Solutions, a fellow US-based multi-platform customer service solutions provider, though their services offered may vary slightly from Press-One.

Press-One Customer Care Inc. Outsourcing

The company has a headquarters in Fort Collins, Colorado, with branch offices throughout the western United States.

This BPO has a high standard of site selection. They only select the best educated and most connected cities to work in. As a customer, you will have a reliable company with high standards.

Press-One is based in the United States, and it presently does not offer an off-shore option. They are a proud veteran-owned company and registered with GSA / DoD.

Press-One Customer Care Inc.’s BPO services and pricings

This firm offers many standard BPO services at a reasonable rate. As a leader in their industry, the services they provide are:

  • Business Process Outsourcing (BPO)
  • Contact Center
  • Customer Service
  • Technical Support
  • Subscription Support
  • Email/Live Chat
  • Direct Response
  • IVR Hosting/Development
  • Call Recording Hosting
  • At-Risk Customer Retention

Press-One’s pricing 

Press-One’s pricing is competitive with most competitors. Depending on what services you need, it can vary, so there’s not a one-size-fits-all for pricing. 

However, they work directly with you to help determine which services your company needs while customizing a plan to save you time and money.

How Press-One Customer Care Inc. outshines its competition

It’s often the little things that make all the difference. Press-One outshines its competition with innovative technologies that provide cost-effective solutions while providing excellent customer service through helpful professionals who are passionate about what they do.

Companies must offer their customers more than just products to succeed in today’s market. They must also create a positive experience from beginning to end and cultivate lifelong relationships with them through excellent customer service. This firm does all of that and more.

Key executives

Andy Orr (President & Founder) 

Andy Orr has been the President and Founder since 1990, when the company was first originally started as CSI (Circulation Services, Inc.) and later became Press-One in 2007.

Press-One Customer Care Inc. reviews and comparisons

Compared to the competitors, Press-One’s reviews and ratings on Indeed were above average, with many of them praising this particular call center as being flexible and a good temporary work from home option. The reviews found on Glassdoor were mixed, averaging 3.9 stars.

This company’s main competitors are Advantage Communications, Piton-Global, CMD Outsourcing Solutions, Business & Services Solutions. 

Press-One Customer Care Inc.’s contact information

Press-One Customer Care Inc.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (866-773-7766).

References

https://www.crunchbase.com/organization/press-one-customer-care

https://www.glassdoor.com/Overview/Working-at-Press-One-EI_IE312110.11,20.htm

Press-One Customer Care Inc. news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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