Nearshore Contact Partners

Nearshore Contact Partners (Nearshore) is a contact centre and outsourcing company that serves businesses in Belgium and the Netherlands from Morocco. It runs contact centres in Casablanca and Tangier and has an office in Antwerp. According to its website, the company has worked for Belgian and Dutch clients since 2014 and has a team of around 80 people.

Nearshore’s main offer is Dutch-language customer contact. Its agents grew up in Belgium or the Netherlands and speak with customers in Flemish or Dutch without an accent. The company provides 24/7 inbound customer service across several channels and says it supports European businesses in five languages. It selects staff on language skills and coaches them on customer friendliness so that they represent the client’s brand.

Outbound work is the second strand. The company runs telemarketing and telephone acquisition campaigns, with trained agents contacting prospects, booking appointments for a client’s sales team and managing their diaries. It also handles upselling and cross-selling. Beyond calls, Nearshore offers outsourced administration and IT helpdesk support.

The company highlights communication and control. Both of its Belgian managing directors spend time in the Antwerp, Tangier and Casablanca offices, and its Dutch-speaking management understands both Moroccan and European business culture. Client data is protected in line with GDPR, and the IT systems are managed from Belgium. Nearshore says continuous training keeps its work in line with European quality standards.

The commercial model is designed to be flexible. Nearshore works with customer service teams of five agents or more, can scale up or down as needs change, and charges only for hours worked, not for leave, public holidays or sickness. Locating in Morocco allows it to offer Dutch-language services at a lower price than in-country teams.

The company reports experience in telecoms, utilities, software and ICT services, with clients ranging from small and medium-sized businesses to large companies. It is a practical option for Belgian and Dutch organisations that want a nearshore partner for Dutch-language customer service, telemarketing, back-office administration or IT helpdesk work, with management that is easy to reach.

Nearshore Contact Partners’ main headquarters is located in:

Lotissement Al Afak 441, Sidi Maarouf, 20000, Casablanca

Further, you may virtually reach out the company through the following contact information:

Website https://www.nearshorecontact.com

LinkedIn https://www.linkedin.com/company/nearshore-contact-partners/

Facebook https://www.facebook.com/nearshorecontactpartners

In addition, you may email them at [email protected] or call +212 520 05 33 13.