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Leading Edge Connections

2.4/5 • Glassdoor rating


Leading Edge Connections, LLC. is a specialty provider of outsourced business transformation solutions for a number of emerging industries and companies on-the-GROW. We provide a full range of Sales, Customer Experience, Back Office and Technology Transformation solution services in a 24/7 VIRTUAL environment. Our core services position businesses to experience the ultimate in transformation for growth and sustainability.

LEC was born from the dream of three long tenured business associates and friends who wanted to move the outsourcing experience to the leading-edge of NOW. For too many years companies had been restricted by literal and figurative walls. The stale version of yesterday’s outsourcing world just didn’t work for today. Our first step was to remove all those walls and open up LEC to the world. No buildings! This allows for the ultimate flexibility in people, technology and growth. The second step was creating a model that opened the door for startups and small businesses to maximize outsourced transformation services for their businesses. LEC isn’t hindered by yesterday’s thinking. Our commitment to helping our clients, who we call partners, achieve their goals is our core mission. Our unique blend of experience allows LEC to offer custom solutions that are tailored to each of our partners individual needs.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Eric Sims, Co-Founder, CEO

Year Founded


Countries of fulfillment




Contact information

(813) 437-0000

About Leading Edge Connections: Review and comparison

Leading Edge Connections (LEC) is an entirely virtual business transformation company and BPO services provider. The Florida-based company was launched in 2017 and provides a full range of services across sales, customer care, recruitment, back office, and IT.

Every team at LEC is strategically trained to augment and improve a client’s existing departments with expert experience. Leading Edge Connection’s expert teams serve a diverse set of industries, from medical and pharmaceutical to cannabis and hemp. 

LEC was founded by three seasoned business associates and friends, who came together with the shared vision of bringing outsourcing to the cutting-edge, and giving start-ups and small businesses access to the same quality BPO solutions that large companies enjoy.

Leading Edge Connections Outsourcing

Leading Edge Connections takes a modern approach to sourcing and keeping top talent with a platform-agnostic, 100% remote work model. The company’s non-reliance on traditional brick-and-mortar institutions allows for complete flexibility when it comes to hiring from their global talent pool and significantly increases the efficiency of onboarding and training agents.

Online security is a high priority for any fully remote solution set, and Leading Edge Connections takes security seriously. Network security, access security, and cloud security are ensured through measures such as host-intrusion prevention, multi-factor authentication, and encrypted data storage volumes. The company is SOC 1 & 2 certified and PCI- and HIPAA-compliant. 

Leading Edge Connections’s BPO services and pricings

Leading Edge Connections transforms “on-the-GROW” businesses by providing a dynamic set of services, including:

  • B2B sales (wholesale and retail)
  • Live chat sales
  • Win-back sales
  • Customer account activation
  • Online order fulfillment
  • Loyalty and win-back programs
  • Human resources
  • C-suite recruitment and hiring
  • Branded CSAT surveys
  • Trouble ticket tracking and reporting
  • Live support chat

Leading Edge Connections’ pricing

To inquire about pricing for your business’s unique needs, call the phone number provided on Leading Edge Connections’ contact page at

How Leading Edge Connections outshines its competition

Leading Edge Connections outperforms traditional, less agile BPO companies by excelling in the following areas:

  • Acquiring talent without being limited by geographic borders;
  • Enabling highly efficient recruiting, hiring, and onboarding of agents;
  • Delivering comprehensive solutions across all business areas;
  • Modernizing the client-partner relationship;
  • Bringing BPO services to the leading edge of what’s possible 

Key executives

Eric Sims (CEO and Founder)

Eric Sims co-founded Leading Edge Connections in 2017 and has acted as the company’s CEO since 2018. He is passionate about helping small and medium businesses succeed by leaving behind old and broken systems and practices.   

Jonathon Juliano (COO and Founder)

Since co-founding Leading Edge Connections in 2017, Jonathon Juliano has acted as the company’s COO. He takes a hands-on approach to leadership and believes that the key to any business’s success is taking care of its people.

Leading Edge Connections reviews and comparisons

Leading Edge Connections has a 4.0-star rating on, with 70 reviews. Reviewers cite the supportive environment, time and location flexibility, and on-the-job learning opportunities as positives.

Former employees and customers who reviewed the company on Facebook also rated Leading Edging Connections favorably – 5/5 stars.

Leading Edge Connections’s contact information

Leading Edge Connections’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (813) 437-0000.

Leading Edge Connections news, podcast & articles

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About OA

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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