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Accedo Technologies, Accedo Services; Accedo Colombia

3.4/5 • Glassdoor rating


Accedo is a Nimble, Adaptable, Scalable native Nearshore LATAM BPO Services provider. Every element of our clients’ programs are custom designed and built (Recruiting, Training, Coaching, Q/A, Ops model, WFM etc.) to the unique needs of each clients’ business and customer needs.
We consistently YOY outperform the “mega” global BPO providers across clients and their lines of business therein.
At Accedo you will get our complete attention and find highly client engaged leadership team.

What Accedo Technologies, Accedo Services; Accedo Colombia offers its clients

What seperate's Accedo:
-Nimble (FAST), Adaptable & Scalable
-Highly Engaged Executive (CEO, CIO, COO) team, with every client (no bureaucracy)
-Cost competitive vs. major BPO’s, with no impact on Quality and customer delivery
-Active ongoing client customer process delivery Enhancements (from front line)
-Fully custom built programs for each lines of business
-Global competitive Performance year in year out
-People Culture & People Development

How Accedo Technologies, Accedo Services; Accedo Colombia outshines the competition

Supported by a fully redundant technology infrastructure, combined with first-class bi-lingual talent, help us deliver high precision transitioning and unsurpassed quality of services. We are PCI 3.2 DSS Certified, SOC 2 Certified and ISO-27001/27002, GLBA, GDPR & HIPPA Compliant.

Accedo Technologies, Accedo Services; Accedo Colombia company structure

Accedo is a nimble, adaptable and scalable BPO services company with call center operations in Colombia, Mexico and Nicaragua. Each of our clients partnerships / campaigns are custom built to the unique needs of each client. Accedo and its companies are privately owned corporations registered in Nicaragua, Colombia and Mexico. Accedo companies are owned and held by two founders current CEO and CIO.

Sample highlight service offering of Accedo Technologies, Accedo Services; Accedo Colombia

We are completely flexible and offer a range of highly customized “best deal offerings” tailored to exact and unique needs of each client.


Parque Arboleda, Piso 8, CR 14, #5-20. , 660003, Pereira, Risaralda

Public or Private


Seats or staff



Unknown / Non-Applicable

  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Legal
  • Media Publishing
  • Public Utilities
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Alejandro Graham, CEO

Year Founded


Countries of fulfillment
  • Colombia
  • Mexico
  • Nicaragua
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • Human Resource & Legal
  • Output-based
  • Software & Application Development
Contact information

505 2253 8400

About Accedo Technologies, Accedo Services; Accedo Colombia: Review and comparison

Accedo is an outsourcing company that provides bilingual customer interaction services to companies in the United States and Canada. They offer English, Spanish, and other language supports. 

Their services include B2B sales and marketing, customer service, account servicing, data center services, and cloud computing. They also offer e-commerce support, technical support, help desk services, and back-office solutions.

Founded in 2007, Accedo is headquartered in Managua, Nicaragua. Employing between 1001 and 5000 staff, the company also has locations in four Colombian cities.

Accedo Technologies, Accedo Services; Accedo Colombia Outsourcing

The company provides bilingual service solutions to various industries, including:

  • Banking and Financial Services
  • Consumer Packaged Goods
  • Energy and Utilities
  • Healthcare
  • Legal Services
  • Retail and ECommerce
  • Technology
  • Telecom Services

Accedo Technologies, Accedo Services; Accedo Colombia’s BPO services and pricings

  • Customer service: The firm’s customer service specialists communicate with customers via their choice of platform. This includes chat, email, phone, social, video, and web support.
  • Technical support: Accedo’s experienced technical support team specializes in Tier 1 and Tier 2 support. Goals include reducing repeat calls and resolving customer concerns.
  • Sales: Accedo focuses on customer retention, cross-selling, and upselling while reducing operating costs and times. They have all of the strategic solutions required for an inbound, outbound, or blended contact center, including CRM integrations, recording, and reporting.
  • Digital marketing: Offering cost-effective marketing strategies, Accedo customizes solutions to meet the specific needs of each industry. They can help companies adapt to current trends, build loyalty among customers, and reach the global marketplace. Website development, branding, paid ads, and graphic design are key areas of expertise.
  • Helpdesk: Accedo will work to help reduce the workload of companies’ internal IT departments, thereby increasing their efficiency when it comes to priority tasks. Helpdesk tasks include troubleshooting, setting up email accounts, and resetting passwords.
  • Custom business processes: Accedo provides various back-office supports to multiple industries including digital marketing, health care, legal, and human resources. 

Accedo’s pricing

Prices for services will vary based on client needs and how many different types of support the company requires. Accedo clients save an average of 50 percent on service and operating costs each year.

How Accedo Technologies, Accedo Services; Accedo Colombia outshines its competition

In the customer service outsourcing field, Accedo stands out in the following ways:

  • Artificial intelligence-powered contact center
  • Experienced quality assurance team
  • Flexible scheduling
  • Ongoing training
  • Process optimization and implementation
  • Services tailored to each company’s needs

Key executives

Alejandro Graham (CEO)

Alejandro Graham has been the Chief Executive Officer (CEO) of Accedo since 2007 when the company was founded. He is highly skilled in the areas of outsourcing, business development, and operations management.


Roger Pena (CIO/CISO/Executive VP)

Roger Pena is the Chief Information Officer (CIO), Chief Information Security Officer (CISO), and Executive Vice President at Accedo. He has almost four decades of experience in project management, information security, and infrastructure engineering.

Accedo Technologies, Accedo Services; Accedo Colombia reviews and comparisons

Accedo is a nearshore company offering contact center solutions in Nicaragua. While we currently do not have any reviews for Accedo, we recommend comparing the company to other midsize BPO providers in Nicaragua. 

Accedo Technologies, Accedo Services; Accedo Colombia’s contact information

Accedo Technologies, Accedo Services; Accedo Colombia’s main headquarters is located in:

Parque Arboleda, Piso 8, CR 14, #5-20. , 660003, Pereira, Risaralda

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 505 2253 8400.


Accedo Technologies, Accedo Services; Accedo Colombia news, podcast & articles

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