View all outsourcing firms

Accedo Technologies

3.3/5 • Glassdoor rating


Accedo is a nimble, adaptable and scalable English / Spanish BPO services company with call center operations in Colombia and Nicaragua. Each of our client’s campaigns are fully custom built to the unique needs of client. Accedo consistently outperforms (KPIs, QA, CSAT) the “mega” BPO providers. We have a highly client engaged executive team (CEO, CIO, COO, EVP) who make decisions and move Fast; with zero bureaucracy.

What Accedo Technologies offers its clients

What separate’s Accedo:
 Nimble (FAST), Adaptable & Scalable.
 Highly Engaged Executive (CEO, CIO, EVP) team, with every client = No Bureaucracy.
 Cost competitive vs. major BPO’s, with no impact on Quality and customer delivery.
 Active ongoing client customer process delivery innovations (from front line).
 Fully custom-built client programs.
 Global competitive Performance year in - year out.
 Great Talent, Culture & People Development.

How Accedo Technologies outshines the competition

Infrastructure, Talent, Tenured leadership, Engaged executives, Performance & Quality, Compliance:
Supported by a fully redundant industry leading Technology infrastructure, combined with 1st class bi-English / bi-lingual talent and supported by experienced highly tenured management and leadership teams, with real executive engagement in every client’s program = no bureaucracy. This combination helps us deliver (and exceed) on client staffing, KPIs, QA and CSAT requirements and unsurpassed quality of services. We are PCI 3.2 DSS Certified, SOC 2 Certified and ISO-27001/27002, GLBA, GDPR & HIPPA Compliant.

Accedo Technologies company structure

Accedo is privately held firm owned by founders Alejandro Graham and Roger Pena. Accedo was founded in 2007 in Managua, Nicaragua. Graham and Pena were early drivers of Nicaraguan and Latam BPO industry. Today Accedo operates 8 contact centers in Nicaragua and Colombia, serving US, Canadian and European clients - brands.

Sample highlight service offering of Accedo Technologies

We are completely flexible and offer a range of highly customized “best deal offerings” tailored to exact and unique needs of each client.


Parque Arboleda, Piso 8, CR 14, #5-20. , 660003, Pereira, Risaralda

Public or Private


Seats or staff




  • Business Consulting and Services
  • Consumer Services
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • Legal
  • Manufacturing
  • Media Publishing
  • Public Utilities
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Patrick Mckay, EVP & GM, CEO

Year Founded


Countries of fulfillment
  • Colombia
  • Nicaragua
  • Admin Support
  • Business Compliance
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Output-based
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

(+1) 850-822-4995

About Accedo Technologies: Review and comparison

Accedo is an outsourcing company that provides bilingual customer interaction services to companies in the United States and Canada. They offer English, Spanish, and other language supports. 

Their services include B2B sales and marketing, customer service, account servicing, data center services, and cloud computing. They also offer e-commerce support, technical support, help desk services, and back-office solutions.

Founded in 2007, Accedo is headquartered in Managua, Nicaragua. Employing between 1001 and 5000 staff, the company also has locations in four Colombian cities.

Accedo Technologies Outsourcing

The company provides bilingual service solutions to various industries, including:

  • Banking and Financial Services
  • Consumer Packaged Goods
  • Energy and Utilities
  • Healthcare
  • Legal Services
  • Retail and ECommerce
  • Technology
  • Telecom Services

Accedo Technologies’s BPO services and pricings

  • Customer service: The firm’s customer service specialists communicate with customers via their choice of platform. This includes chat, email, phone, social, video, and web support.
  • Technical support: Accedo’s experienced technical support team specializes in Tier 1 and Tier 2 support. Goals include reducing repeat calls and resolving customer concerns.
  • Sales: Accedo focuses on customer retention, cross-selling, and upselling while reducing operating costs and times. They have all of the strategic solutions required for an inbound, outbound, or blended contact center, including CRM integrations, recording, and reporting.
  • Digital marketing: Offering cost-effective marketing strategies, Accedo customizes solutions to meet the specific needs of each industry. They can help companies adapt to current trends, build loyalty among customers, and reach the global marketplace. Website development, branding, paid ads, and graphic design are key areas of expertise.
  • Helpdesk: Accedo will work to help reduce the workload of companies’ internal IT departments, thereby increasing their efficiency when it comes to priority tasks. Helpdesk tasks include troubleshooting, setting up email accounts, and resetting passwords.
  • Custom business processes: Accedo provides various back-office supports to multiple industries including digital marketing, health care, legal, and human resources. 

Accedo’s pricing

Prices for services will vary based on client needs and how many different types of support the company requires. Accedo clients save an average of 50 percent on service and operating costs each year.

How Accedo Technologies outshines its competition

In the customer service outsourcing field, Accedo stands out in the following ways:

  • Artificial intelligence-powered contact center
  • Experienced quality assurance team
  • Flexible scheduling
  • Ongoing training
  • Process optimization and implementation
  • Services tailored to each company’s needs

Key executives

Alejandro Graham (CEO)

Alejandro Graham has been the Chief Executive Officer (CEO) of Accedo since 2007 when the company was founded. He is highly skilled in the areas of outsourcing, business development, and operations management.


Roger Pena (CIO/CISO/Executive VP)

Roger Pena is the Chief Information Officer (CIO), Chief Information Security Officer (CISO), and Executive Vice President at Accedo. He has almost four decades of experience in project management, information security, and infrastructure engineering.

Accedo Technologies reviews and comparisons

Accedo is a nearshore company offering contact center solutions in Nicaragua. While we currently do not have any reviews for Accedo, we recommend comparing the company to other midsize BPO providers in Nicaragua. 

Accedo Technologies’s contact information

Accedo Technologies’s main headquarters is located in:

Parque Arboleda, Piso 8, CR 14, #5-20. , 660003, Pereira, Risaralda

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+1) 850-822-4995.


Accedo Technologies news, podcast & articles

No news, podcast & articles available for this BPO

Accedo Technologies videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.