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Affinity Solution

0.0/5 • Glassdoor rating


The company was established in 2004 with the vision to be the leader in business intelligence and Health IT solution through the development of contact center outsourcing, Patient Adherence Program, CRM and data intelligence solution • We are team of expert in Business Intelligence System, Healthcare Marketing Solution, Database Management, Contact Center and CRM solution • Our team’s experiences comprise large scale database management, contact center in government, healthcare, bank & insurance and automotive industry



Public or Private


Seats or staff



$25 mil. - $50 mil.





Mary Black, President

Year Founded


Countries of fulfillment




Contact information


About Affinity Solution: Review and comparison

Looking to improve your business intelligence? Look no further than Affinity Solution. Their team of experts has developed a comprehensive suite of solutions that will help you get the most out of your data. From CRM and contact center outsourcing to patient adherence programs, they can help you streamline your operations and boost your bottom line.

The company was established in 1997 with the goal to provide business intelligence and Health IT solutions to companies in need. The over 120 agents have decades of experience and can help support inbound and outbound operations. 

Affinity Solution Outsourcing

Affinity Solution’s team knows a thing or two about databases. In fact, they’re experts in the field. That means they can help you manage your contacts and customer relations like a pro. The company resides in the bustling city of Bangkok in Thailand and services the businesses in the area. 

Affinity Solution’s BPO services and pricings

As an information technology and services company with a focus on the healthcare industry, Affinity Solution offers the following services: 

  • Contact center outsourcing
  • Patient adherence
  • Marketing research
  • Customer experience management
  • Patient journey study
  • Database marketing
  • Marketing automation
  • Cloud call center

Affinity Solution’s pricing

While Affinity Solution doesn’t post the prices of their services outright, they offer budget-friendly alternatives to help those who don’t want to spend more than they’re able. For instance, you can rent facilities and equipment to better fit your budget and manage your cash flow rather than investing in it all. 


How Affinity Solution outshines its competition

Competition is healthy for any industry and it often breeds innovation. In order to stay afloat and continue innovating, a company needs to have a distinct advantage over its competitors. Affinity Solution has such an advantage. For instance, Affinity Solution:

  • Offers facility and equipment rentals to fit budgetary constraints
  • Staffed with professional and flexible employees
  • Provides ongoing learning and training for staff to keep them up to date on the information and skills necessary to complete jobs expertly

Key executives

Mary Black (President)

As the president of Affinity Solution, Mary Black is in charge of the company’s total operations and future practices. 

Ricky Biala (Senior Director Enterprise Infrastructure and DevOps)

Ricky Biala has been with the company since 2017. He joined the company as the director of Enterprise Infrastructure and DevOps. 

Pankaj Mathur (Product and Technology Executive)

As the product and technology executive, Pankaj Mathur is customer-centric and innovative, leading product marketing strategies and growing revenue for the company. He has been with Affinity Solutions since 2019.

Beth Warren (Vice President, Human Capital Management)

Beth Warren has been with the company for over a decade. As the vice president, she helps oversee operations and make decisions for the company. 

Affinity Solution reviews and comparisons

Affinity Solution is dedicated to becoming the leading company in delivering business intelligence and health IT solutions. While we do not have any reviews or comparisons at this time, we would suggest looking into other midsize information technology and services companies with a focus on the healthcare field.  

Affinity Solution’s contact information

Affinity Solution’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 02-026-1456.

Affinity Solution news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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