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CCI Kenya Call Center


CCI Kenya, with our customer service agents of 3000+ FTE and customer services centers in Nairobi, strive to deliver excellent customer service for leading brands across telecommunications, energy, mobile technology, leisure sectors, and e commerce industries. Our customer service centers offer BPO services for the fast-paced commercial environment to ensure companies can sustain specialist capabilities in their global delivery network.

What CCI Kenya Call Center offers its clients

We are industry leaders in excellent customer service outsourcing and business process outsourcing. This efficacy in business process outsourcing is evident by CCI receiving the ‘Outsource Partner Of The Year’ award in 2023 which acknowledges those who help companies provide an enhanced level of customer service.

How CCI Kenya Call Center outshines the competition

We are a leader for outsourcing customer management services in Sub Saharan Africa, providing world class solutions in international outsourcing for international clients and domestic clients.

CCI Kenya Call Center company structure

CCI Kenya (Call Center International Kenya) is a private, for-profit entity. CCI Kenya is part of the wider CCI Global Group.

Sample highlight service offering of CCI Kenya Call Center

CCI Kenya's managing director Rishi Jatania said the CCI Kenya workforce is industry leading for an outsourcing partner in the bpo sector: "We invest in its personnel because their growth directly correlates to the success of our business and in the performance of our campaigns for clients through the retention of high quality, capable employees. Our Human Resources department has developed 4 programs that follow their annual review and assessment process offering our staff opportunities to shine, develop and excel in their careers, ensuring that they have clearly defined progression plans as well as feedback systems that allow them to improve and invest in their own futures. STEP UP, LEAP, ASPIRE and SPARK provide the full breadth of development opportunity for operational staff while we have 7 additional programmes/initiatives we deploy to raise capability and empowerment on site. Senior management at CCI Kenya Call Center work to develop the Kenya Vision 2030".


The Riverfront, Off Riverside Drive, Nairobi, Nairobi 00800,KE, Nairobi, Nairobi 00800

Public or Private


Seats or staff




  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Food & Beverage
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Others
  • Payroll
  • Public Utilities
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities


Year Founded


Countries of fulfillment
  • Kenya
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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