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NICE Global


NICE Global is a full service omnichannel business solutions provider located in Montego Bay, Jamaica. Our turnkey services can improve customer retention, lower overhead costs, provide scalability, and increase revenues. We design highly customized services and solutions for your business which ensure better performance and results. Let our people, our culture, and expertise guide your business to the next level.

We believe our client’s success with NICE Global is cultivated and refined based on the implementation of a progressive commitment to culture and environment where our employees can thrive. Simply put, a happy staff equals happy customers for our clients every single time. We have turned this belief from hypothesis into proven fact as our culture first focus has made NICE Global into one of the business solutions provider industry leaders in a short time. See for yourself what makes NICE Global different than the rest.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Alcion M., Manager

Year Founded


Countries of fulfillment




Contact information

1 876-620-1079

About NICE Global: Review and comparison

NICE Global is an immersive customer service business process outsourcing (BPO) company based in Montego Bay, Jamaica.

Focusing on providing a complete white-glove service to their customers can lower overhead costs, provide scalability, improve customer retention, and increase revenues. 

The company designs fully customized solutions and services for businesses and clients that improve performance and outcomes. Their staff will assist you in reaching the next level of success for your business.

The essential element of NICE Global business solutions is the people who provide the services.  At NICE Global, the staff members are treated like family. The focus is on providing a positive environment where staff thrive and provide the best customer service possible.  

Because of this commitment to happy staff, the customers benefit from a consistent and superior service. 

NICE Global Outsourcing

The main headquarters of NICE Global is located in Montego Bay, Jamaica. 

They also have an additional office location in Boca Raton, Florida, to help provide more localized services to businesses in the United States. 

NICE Global’s BPO services and pricings

NICE Global is an industry leader providing many services, such as: 

  • BPO
  • Customer Care
  • Live Chat
  • After Hours Help
  • IVR
  • Quality Assurance
  • Speech Recognition
  • Sales
  • Account Management
  • Reporting Management
  • Contact Center
  • Call Center
  • Service Delivery Center
  • OmniChannel
  • Technical Support

NICE Global’s pricing 

NICE Global’s pricing depends on the service that is requested. As each client’s request is customized, you can find out more information about their services by visiting their website or giving them a call to see what they can do for you!

How NICE Global outshines its competition

NICE Global prides itself as a people-first company that has allowed its culture to speak for itself, thus creating an extensive list of loyal customers. 

  • NICE Global can cater to their client’s needs by customizing packages to provide complete customer service support. 
  • NICE Global’s level of expertise and commitment to its clients is an attribute that sets them apart from other similar companies. 
  • NICE Global has successfully implemented a culture that ensures its employees’ happiness and development which, in turn, creates a superior quality product for their clients while keeping costs low. 

This approach allows NICE Global to maintain a loyal and diverse client base.

Key executives

Paul Herdsman (Co-Founder and COO) 

Paul Herdsman, a Jamaican entrepreneur, co-founded the Nearshore Inbound Call Experts International (NICE Global) firm in 2014, intending to assist businesses in retaining clients while lowering overhead expenses and increasing profits.

Vincent Salerno (Vice President of Operations)

Vincent Salerno has been the Vice President of Operations since 2014.

NICE Global reviews and comparisons

NICE Global is a BPO company that has many satisfied customers. Reviews are brief on their site and Google, but customers have left plenty of 5-star reviews and positive feedback. 

Comparing NICE Global to other offshore outsourcing companies in the area will give you a good idea of the firm’s abilities. However, the overall consensus on this BPO is positive. 

NICE Global’s contact information

NICE Global’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 876-620-1079.


NICE Global news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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