ResQ

ResQ is an ingenious contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in East Yorkshire, UK. The firm has been delivering customer care and sales on behalf of their clients and their customers since 2006.

This award-winning customer center outsourcing company is focused on providing customized customer service solutions that are world-class and delight all customers. They also help their clientele by nurturing and growing their customer base. 

Through 15 years of experience in the industry, ResQ has expanded its operations to three different branches within the UK. The company’s current company size is 2000 employees and has a reported income of over £51M+ Revenue in 2021.

ResQ provides an exceptional customer experience through people who understand and appreciate the customers’ brand. 

ResQ keeps their clients ahead of their competitors with some of the most advanced technologies in the industry. The BPO provides their clients with customer-first digital solutions that help them improve operational performance, increase revenues, and drive customer experience. 

ResQ delivers omnichannel customer interactions where customer demand serves as the qualifier. The BPO supports the following channels.

• Voice
• SMS
• In-App Services
• Email
• Web Chat
• Social Media
• Video Chat
• Post

ResQ provides a broad range of services, which include:

Customer Service: Full Customer Lifecycle

• Customer Service
• Customer Loyalty
• Complaints Management
• Responsible for Debt Management and Collections
• Account Management
• Payments
• Customer Lifetime Value

Sales: B2B & B2C

Experts in the following customer service.

• Sales Through Service
• Upsell/Cross Sell
• Win-Back Activity
• Customer Acquisition
• Customer Retention
• Proactive Retention
• Insurance/Warranty Sales

Bureau Service

A multi-channel inbound service, scalable to meet demand changes. 

• Variations in Call Volume
• Start-ups that require a flexible solution
• Low Contact Volumes that don’t justify a dedicated team
• Short-term campaigns
• Peak Period Assistance
• Out of business hour’s needs
• Unpredictable Overflow Calls
• Campaign requirements all year round

ResQ’s pricing

For a full disclosure on their pricing per service, you must contact the BPO.

In 2006, ResQ had humble beginnings, with only 10 employees and one client, it has grown to become the UK’s most trusted contact center partner. Some contact centers say they have the best technology, and some say they have the best people. ResQ believes the best people and technology come from investment and dedication, and that’s what makes them different.

• Nic Marshall (Chairman)
  Nic has worked for over 20 years in the customer service industry. Having co-founded ResQ, he focused on setting ResQ as the outsource provider of choice for the UK’s largest brands. He has been on a mission to transform the reputation of the industry by using advanced dialer technology, allowing ResQ to boast 100% Ofcom compliance, which is unique in the industry. 
• Gill Marchbank (CEO)

Gill is one of the co-founders of ResQ and has over 24 years of experience in the contact center outsourcing sector. She focuses on establishing and managing direct operations for large corporations. This includes client services, recruitment, quality assurance, systems, training, and HR.

• Matt Marshall (CCO)

Matt, one of the co-founders of ResQ, has worked in outsourcing for the past 26 years. He has acquired many contracts with leading global brands. The industries he specializes in are Financial Services, Communications & Media, Travel, and Energy and Utilities.

ResQ’s excellent services stand out in the outsourcing arena. It has been servicing corporations since its initial start-up year and has increased in contracts, employees, and branches each year.

ResQ’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.resqcs.co.uk

LinkedIn https://www.linkedin.com/company/resq-contact-services-limited/

Facebook https://www.facebook.com/resqcs/

In addition, you may email them at [email protected] or call 01482 481 200.