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Responsible Telemarketing™ (RT) combines leading edge technology, knowledge and operational expertise that can guarantee complete compliance and go beyond OFCOM’s regulated benchmark for all outbound performance.

Unlike with any other contact centre in the country, clients of ResQ already benefit from 0% abandoned and silent call rates. All this whilst continuing to benefit from the advantages of predictive dialling technology, including heightened productivity, improved contact rates, greater opportunity to convert and better use of data assets.

The difference is clear: whilst a standard contact centre, using preview dialling, will see the number of sales reduced and the cost per sale rise, Responsible Telemarketing™ will produce the exact opposite.



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James Waite , Chief Marketing Officer

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01482 481 200

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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