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MP Telecom

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About

Minh Phuc Co., Ltd (MP Telecom)
is the leading provider of Contact Center technology, Outsourcing Service and Business Process Outsourcing (BPO) in Vietnam

Since incorporation in 2002, MP Telecom has been dedicating efforts to putting Vietnam on the international BPO industry map. With more than 2,000 staffs nationwide, MP Telecom is located in 3 biggest economic regional centers including Ha Noi, Ho Chi Minh City and Danang. MP Telecom is the first Vietnamese Contact Center company in Vietnam certified with ISO 9001-2008 and ISO/IEC 27001:2005.

Headquarters

-

Public or Private

Public

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

39

Site traffic

12

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

-

Year Founded

2000

Countries of fulfillment

-

Sectors

-

Contact information

1900 585853 - 0906 2020 98

https://mptelecom.com.vn/en/

Social media

-

About MP Telecom: Review and comparison

MP Telecom began in 2002 as a business process outsourcing company for contact or call centers. The company maintains headquarters in Vietnam with thousands of employees. The BPO works with a variety of clients and is ISO 9001 certified.

The company’s profile on Crunchbase lists the organization as privately held with three major locations in Southeast Asia. Besides BPO services, Crunchbase lists MP Telecom as being a leading provider of contact center tech and outsourcing services. 

MP Telecom’s mission is to deliver excellence in terms of customer experience. The company applies dedication and innovation to foster opportunities for shareholders, employees, and communities.

MP Telecom Outsourcing

MP Telecom lives by its five core values: proactiveness, respect, creation, teamwork, and discipline. The company’s long-term vision is to become the leading provider of contact center services in Vietnam. MP Telecom plans to leverage its people, technology, and solutions to accomplish this goal. 

The firm also has a quality philosophy with the following principles:

  • Build the company as a common home
  • Respect for employees as a unified source of strength
  • Respect for customers to deliver commitment and true values
  • Adherence to the ISO 9001 system

ISO 9001 certification stands as a foundation for quality assurance and standards.

MP Telecom’s BPO services and pricings

MP Telecom’s BPO services are listed as follows:

  • Contact center outsourcing services
  • Teleservices
  • HR supply and training
  • IT managed services
  • Data entry
  • Mobile service
  • Voice and SMS services

The firm’s website also lists additional solutions, including AI call center solutions and customer relationship management software. 

MP Telecom’s pricing

Specific and individual service pricing is not listed on MP Telecom’s website. In addition, portions of the site are written in Vietnamese. This makes it more difficult to discern if there are any prices without a professional translator. 

However, there is a digital contact form for prospects to fill out and send. It is possible MP Telecom’s price points are customized according to the client’s size and services each one selects. 

How MP Telecom outshines its competition

MP Telecom works with some of the world’s most famous brands, including Coca-Cola and Sony. The firm also works with multiple well-known regional brands, such as PPF Vietnam Finance. 

MP Telecom has 10 years of experience in contact center solutions and follows ISO 9001 certification. The ISO 9001 certification system is one of the leading industry quality assurance certifications for call or customer service centers. 

Key executives

Information on key executives for the company is limited. At this time, there is an absence of LinkedIn pages indicating who serves in executive roles. 

MP Telecom reviews and comparisons

We recommend comparing the company to other firms that focus on providing contact center solutions and software. This includes digital software for managing customers and leads, such as CRM solutions. 

Employee reviews for the company on Glassdoor give the firm an overall rating of 3.6 on a scale of one to five. The highest-rated categories include career opportunities and work/life balance. 

MP Telecom’s contact information

MP Telecom’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1900 585853 - 0906 2020 98.

References

https://www.glassdoor.com/Overview/Working-at-MP-Telecom-EI_IE916899.11,21.htm

https://www.crunchbase.com/organization/mp-telecom

MP Telecom news, podcast & articles

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MP Telecom videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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