MP Telecom

MP Telecom began in 2002 as a business process outsourcing company for contact or call centers. The company maintains headquarters in Vietnam with thousands of employees. The BPO works with a variety of clients and is ISO 9001 certified.

The company’s profile on Crunchbase lists the organization as privately held with three major locations in Southeast Asia. Besides BPO services, Crunchbase lists MP Telecom as being a leading provider of contact center tech and outsourcing services. 

MP Telecom’s mission is to deliver excellence in terms of customer experience. The company applies dedication and innovation to foster opportunities for shareholders, employees, and communities.

MP Telecom lives by its five core values: proactiveness, respect, creation, teamwork, and discipline. The company’s long-term vision is to become the leading provider of contact center services in Vietnam. MP Telecom plans to leverage its people, technology, and solutions to accomplish this goal. 

The firm also has a quality philosophy with the following principles:

• Build the company as a common home
• Respect for employees as a unified source of strength
• Respect for customers to deliver commitment and true values
• Adherence to the ISO 9001 system

ISO 9001 certification stands as a foundation for quality assurance and standards.

MP Telecom’s BPO services are listed as follows:

• Contact center outsourcing services
• Teleservices
• HR supply and training
• IT managed services
• Data entry
• Mobile service
• Voice and SMS services

The firm’s website also lists additional solutions, including AI call center solutions and customer relationship management software. 

MP Telecom’s pricing

Specific and individual service pricing is not listed on MP Telecom’s website. In addition, portions of the site are written in Vietnamese. This makes it more difficult to discern if there are any prices without a professional translator. 

However, there is a digital contact form for prospects to fill out and send. It is possible MP Telecom’s price points are customized according to the client’s size and services each one selects. 

MP Telecom works with some of the world’s most famous brands, including Coca-Cola and Sony. The firm also works with multiple well-known regional brands, such as PPF Vietnam Finance. 

MP Telecom has 10 years of experience in contact center solutions and follows ISO 9001 certification. The ISO 9001 certification system is one of the leading industry quality assurance certifications for call or customer service centers. 

Information on key executives for the company is limited. At this time, there is an absence of LinkedIn pages indicating who serves in executive roles. 

We recommend comparing the company to other firms that focus on providing contact center solutions and software. This includes digital software for managing customers and leads, such as CRM solutions. 

Employee reviews for the company on Glassdoor give the firm an overall rating of 3.6 on a scale of one to five. The highest-rated categories include career opportunities and work/life balance. 

MP Telecom’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://mptelecom.com.vn/en/

LinkedIn https://www.linkedin.com/company/mpgroup-vn

Facebook https://www.facebook.com/mpg.mptelecom

In addition, you may email them at [email protected] or call 1900 585853 - 0906 2020 98.

https://www.glassdoor.com/Overview/Working-at-MP-Telecom-EI_IE916899.11,21.htm

https://www.crunchbase.com/organization/mp-telecom