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IntouchCX

3.5/5 • Glassdoor rating

Overview

IntouchCX is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, IntouchCX is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. The IntouchCX team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.

What IntouchCX offers its clients

contact center, call center, email response, live chat, outsourcing, social customer care, and customer experience management

Headquarters

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Public or Private

private

Seats or staff

10000

Revenue

$1 bil. - $5 bil.

Industries

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Details

Executive

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Year Founded

2006

Countries of fulfillment

-

Sectors

-

Contact information

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https://www.intouchcx.com/


About IntouchCX: Review and comparison

IntouchCX is a worldwide customer care and technology firm created in 2000 and has been offering value-driven solutions for over 20 years.

This company is a worldwide contact center outsourcing firm that provides innovative, quality-driven customer support solutions to businesses of all sizes.

IntouchCX can give a multichannel strategy via phone, live chat, email, and social media management by utilizing the most modern technology, extensive analytics, and brand specialists for each account.

This adaptable customer service strategy enables clients to use business data to boost lifetime customer loyalty and incremental income.

The IntouchCX team takes pleasure in achieving complete brand alignment for clients to provide the best customer experience possible.

This firm is expanding to meet the demands of new and existing customers. They have campuses in Canada, the United States, Guatemala, Colombia, the Philippines, Jamaica, and Athens.

IntouchCX Outsourcing

IntouchCX provides worldwide companies with innovative, real-worth omnichannel solutions such as phone, social media management, live chat, email, fraud, and back office administration.

IntouchCX’s BPO services and pricings

IntouchCX’s people and technology are behind the world’s biggest brands. They deliver innovative and value-driven customer service solutions across global contact centers.

The following are the main services of IntouchCX:

OMNICHANNEL CUSTOMER CARE

  • Chat – IntouchCX’s chat teams are trained to resolve problems, save the sale, and encourage customer loyalty, resulting in a rise in AOV, a decrease in Cost-per-Contact, and an increase in CSAT as a whole.
  • Voice – They deliver high-touch, brand-compliant inbound and outbound sales and voice support.
  • Social – The social solution provided by IntouchCX comprises community monitoring, engagement, moderation, social care, risk management, and insights.
  • Mobile/SMS – SMS customer service enables you to have text-enabled toll-free and business lines, facilitating a more direct and personalized engagement with mobile clients.
  • Self-service – SMS customer care enables text-enabled toll-free and business lines, allowing for a more convenient and personalized engagement with mobile clients.
  • Email – IntouchCX’s email professionals give consumers the solutions they want by utilizing customer data.

BRAND TRUST & SAFETY

  • Content & Brand moderation IntouchCX teams flag, escalate, and delete anything that violates your community’s standards.
  • Fraud & Compliance – IntouchCX investigates fraudulent behavior by combining its analytical, detail-oriented team with top-of-the-line fraud detection systems.
  • Data Annotation – IntouchCX’s data support associates label objects of interest in text, video, or image assets to help train your technology tools and platforms to recognize them easily.

STRATEGIC SOLUTIONS

Since IntouchCX acts as the true extension of a business’s brand, its customer care solutions are built on flexibility and collaboration and are customizable based on the unique needs of one’s brand program. 

PERFORMANCE ENABLERS

Since today’s digital consumers want fast, accurate, and simple service, IntouchCX’s digital transformation solutions improve efficiency, quality, and accuracy by pairing talented associates with top-of-the-line technology. 

IntouchCX’s pricing

IntouchCX’s pricing is tailored to the services requested by each customer and client. Contact them today to learn more about their service estimates and how they can benefit your business.

How IntouchCX outshines its competition

Forbes and Statista Inc. have selected IntouchCX, a global leader in contact center and technology solutions, as one of the Best Employers for Diversity in 2022.

This honor follows Forbes’ IntouchCX designation as one of America’s Best Large Employers for 2022 and a Top Employer for Recent Grads.

Key executives

Greg Fettes (Founder/CEO)

Greg Fettes is a seasoned entrepreneur and the CEO of IntouchCX. He has extensive expertise in all aspects of the contact center sector, including sales, marketing, operations, and human resources.

“My goals are to grow IntouchCX organically and through acquisitions, as well as strengthen our position as a high-quality provider of on-shore and near-shore outsourcing solutions. As President/CEO of IntouchCX, my responsibilities are strategic planning, culture, and facilitating our continued growth.”  – Greg Fettes

IntouchCX reviews and comparisons

Like other organizations, this firm has invested a significant amount of time into fostering an environment that values diversity and equity within the company and in the communities in which it operates.

IntouchCX’s contact information

IntouchCX’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

References

IntouchCX news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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