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Balboa Digital

4.5/5 • Glassdoor rating



1502 Foothill Blvd, 91750, La Verne, California, United States

Public or Private


Seats or staff



$10 mil. - $25 mil.






Year Founded


Countries of fulfillment




Contact information



About Balboa Digital: Review and comparison

Balboa Digital is a flexible custom call center and Business Process Outsourcing (BPO) services provider stationed in La Verne, California. This company has provided cost-effective inbound and outbound call solutions for businesses since 2010.

This BPO company provides partial or full-time call center coverage for businesses on a fast basis to ensure quality customer satisfaction 365 days a year. 

Since its inception, Balboa Digital has expanded its global operations to the Philippines. The company has over 100 employees and its last reported revenue is $11 million.

Balboa Digital Outsourcing

Balboa Digital has a large yet flexible team to match the needs of its clients. They increase engagement rates using white-listed or client-branded phone numbers organized within their customizable systems.

Their inbound and outbound call center team has over 75 years of professional experience to help businesses respond to their clients faster and leave them satisfied with their experience.

Their 365-day coverage is essential for businesses looking for extra work to get completed during slow business months, the holidays, or the weekends.

Balboa Digital’s BPO services and pricings

Balboa Digital offers a wide selection of dynamic outsourced call center services to match their clients’ brand or professional needs, such as:

  • Clinical Trial Patient Recruitment
  • Lead Qualification and Transfer
  • Aged Lead Qualification
  • Lead Capture
  • Flexible Staffing
  • Business Process Integration
  • Branded Number Provisioning
  • Surveys
  • Real-Time Online Reporting

Balboa Digital’s services are ideal for several professional industries, including education, legal, clinical research, insurance, and finance.

Balboa Digital pricing

Balboa Digital’s pricing depends on each client’s business needs or preferences. Their flexible staffing allows businesses to choose what services they want at an affordable price and change them whenever they want.

How Balboa Digital outshines its competition

Balboa Digital strives to meet the inbound and outbound call needs of businesses needing extra coverage, regardless of size. Their dedicated formula for success includes:

  • Creating flexible call programs to handle a few hundred calls a day to match any business’ needs;
  • Incorporating real-time online reporting for all call recordings and performance data, customizable by marketing source, time, or call attempts;
  • Integrating several proprietary and commercial CRM and team management systems to streamline work;
  • Providing real-time outbound services on a “speed-to-lead” basis;
  • Training their scalable teams to use their clients’ programs efficiently;
  • Coaching and evaluating team members on their call quality to ensure quality communication between all parties.

Balboa Digital offers plenty of employment opportunities for residents of California and the Philippines interested in enhancing their call center skills.

Key executives

Mark Garms (CEO)

Mark Garms has been Balboa Digital’s Chief Executive Operator (CEO) since 2010. He manages the firm’s daily operations and has created a dedicated leadership team to ensure it meets its long-term and short-term goals. Garms has over two decades of experience in sales, marketing, and call center creation.

Tim Nelson (Managing Partner)

Tim Nelson has been Balboa Digital’s Managing Partner since 2010. He has over 15 years of experience in online marketing, lead generation, and website development, among other skills.

Balboa Digital reviews and comparisons

Balboa Digital is a flexible call center and BPO services provider in California. Although we currently don’t have extensive reviews for Balboa Digital, we recommend comparing it with other custom call center firms in the state offering flexible staffing models matching your company’s work volume.

Balboa Digital’s contact information

Balboa Digital’s main headquarters is located in:

1502 Foothill Blvd, 91750, La Verne, California, United States

Further, you may virtually reach out the company through the following contact information:

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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