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Client Focus LLC

3.7/5 • Glassdoor rating


Client Focus provides high-quality client relationship management services to insurance agencies. Our staff works as an extension of your team, scheduling annual reviews with your clients.

Our friendly, professional staff is dedicated to making sure your clients know how important they are to you. With over 15 years of experience serving insurance agents around the United States, we are uniquely prepared to help you improve client loyalty and retention and increase agency profitability.



Public or Private


Seats or staff



$1 to $5 million (USD)





Greg Baker, Founder and President

Year Founded


Countries of fulfillment




Contact information

(800) 253-1362

About Client Focus LLC: Review and comparison

Client Focus is a privately held Business Process Outsourcing (BPO) firm that focuses on appointment setting and consulting with insurance companies throughout the United States. 

This firm offers a review appointment program that insurance agencies can sign up for. Their program enables companies to gain insightful information and strategies to help their company retain high-value customers and long-term growth. 

Client Focus is headquartered in the United States in Arizona and works with an onshore team of nearly 100 employees. This firm was founded in 2003 and has reported revenues of USD 14-million

Client Focus LLC Outsourcing

Client Focus is an American firm headquartered in Mesa, Arizona. It has another brick-and-mortar location in Utah. 

Client Focus understands how crucial clients are to insurance companies and that each agent has an overwhelming amount of appointments that need careful management. Client Focus steps in and helps with appointment setting. This firm provides a consultant that will become an integral member of your company. 

Client Focus LLC’s BPO services and pricings

According to this firm’s official website, Client Focus aids businesses on how to get quality referrals, improves the customer experience, and builds an agency focused on long-term growth. Some of the services offered by this firm include: 

  • Virtual Team Members
  • Consulting 
  • Appointment Setting 
  • Client Retention

Client Focus’s pricing

This firm offers a custom-based program that is personalized to each client’s specific needs. Schedule a no-obligation strategy call with an agent for a quote for this firm’s review appointment program. 

This call will cultivate an in-depth discussion around strategies that can benefit your insurance company and create high-value customers. 

How Client Focus LLC outshines its competition

Client Focus provides appointment setting services with care. Often consultants become close-knit among insurance firms for the valuable insight and productivity they provide. Some of the ways this firm goes above-and-beyond for its clients include: 

  • Over 15 years of experience 
  • Bilingual answering services 
  • Custom strategies to connect with customers 

Key executives

Greg Baker (Founder and President)

Greg Baker founded this firm in 2003 as a small startup from a master bedroom. In nearly two decades, Client Focus has grown to become the number one service provider for quality customer engagement services. Mr. Baker has worked as the President since this firm’s inception. 

Caitlyn Birchett (Consultant)

Caitlyn Birchett has been a Consultant for this firm for over five years. She started with this firm in 2016, providing resources to insurance agencies throughout the United States. She has nearly a decade of experience working directly with customers providing a high-quality and friendly service. 

Client Focus LLC reviews and comparisons

This firm has a 4.1 out of 5-star rating on Google Reviews and a 5 out of 5 on Facebook Reviews

Read more past client testimonials on this firm’s official website. Clients frequently mention this firm’s caring customer service, high conversion ratio, and increases in production rates after working with this firm.

Client Focus LLC’s contact information

Client Focus LLC’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800) 253-1362.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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