Client Focus LLC

Unverified profile

Client Focus is a BPO provider headquartered in United States.

3.9/5 · Glassdoor
OA500 Global Outsourcing Firm Index, 2026 Source Partner - inactive badge
Company at a glance
Employee range
51-100
Estimated headcount
Annual revenue
$5 mil. - $10 mil.
Company listing
Delivery countries
2
Company listing
Executive profiles
3+
Updated 28 Oct 2026
News items tracked
51+
Updated 24 Oct 2026

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Overview

Client Focus provides high-quality client relationship management services to insurance agencies. Our staff works as an extension of your team, scheduling annual reviews with your clients.

Our friendly, professional staff is dedicated to making sure your clients know how important they are to you. With over 15 years of experience serving insurance agents around the United States, we are uniquely prepared to help you improve client loyalty and retention and increase agency profitability.

Ownership
Private
Industries
Financial Services & Banking, Media & Entertainment

Details

Year founded
2003
Sectors
Insurance Services, Sales & Lead Generation, Virtual Assistant, Voice - Inbound, Voice - Outbound

Company data

Services & delivery

What they do

  • Insurance Services
  • Sales & Lead Generation
  • Virtual Assistant
  • Voice - Inbound
  • Voice - Outbound

Industries served

  • Financial Services & Banking
  • Media & Entertainment
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Workforce & hiring

Workforce composition

Rounded mix

Share of associated member profiles

Approximate distribution, rounded to 5 percentage points.

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Skills in the workforce

Selected skills
  • Customer Service
  • Leadership
  • Microsoft Excel
  • Microsoft Office
  • Communication

Skills listed by people associated with Client Focus LLC.

Selected self-reported skills.

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Scale & company milestones

Annual revenue

$5 mil. - $10 mil.

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Leadership & connections

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About Client Focus LLC: Review and comparison

Client Focus is a privately held Business Process Outsourcing (BPO) firm that focuses on appointment setting and consulting with insurance companies throughout the United States. 

This firm offers a review appointment program that insurance agencies can sign up for. Their program enables companies to gain insightful information and strategies to help their company retain high-value customers and long-term growth. 

Client Focus is headquartered in the United States in Arizona and works with an onshore team of nearly 100 employees. This firm was founded in 2003 and has reported revenues of USD 14-million. 

Client Focus LLC Outsourcing

Client Focus is an American firm headquartered in Mesa, Arizona. It has another brick-and-mortar location in Utah. 

Client Focus understands how crucial clients are to insurance companies and that each agent has an overwhelming amount of appointments that need careful management. Client Focus steps in and helps with appointment setting. This firm provides a consultant that will become an integral member of your company. 

Client Focus LLC’s BPO services and pricings

According to this firm’s official website, Client Focus aids businesses on how to get quality referrals, improves the customer experience, and builds an agency focused on long-term growth. Some of the services offered by this firm include: 

  • Virtual Team Members
  • Consulting 
  • Appointment Setting 
  • Client Retention

Client Focus’s pricing

This firm offers a custom-based program that is personalized to each client’s specific needs. Schedule a no-obligation strategy call with an agent for a quote for this firm’s review appointment program. 

This call will cultivate an in-depth discussion around strategies that can benefit your insurance company and create high-value customers. 

How Client Focus LLC outshines its competition

Client Focus provides appointment setting services with care. Often consultants become close-knit among insurance firms for the valuable insight and productivity they provide. Some of the ways this firm goes above-and-beyond for its clients include: 

  • Over 15 years of experience 
  • Bilingual answering services 
  • Custom strategies to connect with customers 

Key executives

Greg Baker (Founder and President)

Greg Baker founded this firm in 2003 as a small startup from a master bedroom. In nearly two decades, Client Focus has grown to become the number one service provider for quality customer engagement services. Mr. Baker has worked as the President since this firm’s inception. 

Caitlyn Birchett (Consultant)

Caitlyn Birchett has been a Consultant for this firm for over five years. She started with this firm in 2016, providing resources to insurance agencies throughout the United States. She has nearly a decade of experience working directly with customers providing a high-quality and friendly service. 

Client Focus LLC reviews and comparisons

This firm has a 4.1 out of 5-star rating on Google Reviews and a 5 out of 5 on Facebook Reviews. 

Read more past client testimonials on this firm’s official website. Clients frequently mention this firm’s caring customer service, high conversion ratio, and increases in production rates after working with this firm.

Client Focus LLC’s contact information

Client Focus LLC’s main headquarters is located in:

Headquarters location N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800) 253-1362.

References

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