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CareCall

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About

CareCall delivers In and Outbound services such as FSP Services, Telesales, Event & RSVP Management, Client Care, Compliments & Complaints Logging, Full outsourced Call centre seat, Order Taking, Surveys and many more. The commitment to excellence in service means that you can rest assured, knowing that your company image is in good hands.

Headquarters

-

Public or Private

Private

Seats or staff

11-50

Revenue

-

Industries

-

Highlights

Domain Authority

3.8

Site traffic

148

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

-

Year Founded

2015

Countries of fulfillment

-

Sectors

-

Contact information

087 7000 979

http://callcentre.co.za/

Social media

About CareCall: Review and comparison

Founded in 2015, CareCall is a dependable call centre service that can take your business to the next level. The company provides top-quality in and outbound services that are sure to exceed your expectations. From FSP Services to Compliments & Complaints Logging, CareCall has a multitude of services you need to get the most out of your call centre. 

The consumer services company, with between 10 and 50 employees, offers a cumulative 25 years of experience and offers the latest technology to provide dynamic, efficient solutions to your business needs. Plus, the CareCall regularly trains the employees to keep them at the top of their game so they can better assist clients. 

Not to mention, CareCall caters to its clients. It customizes solutions based on client needs to ensure the best outcome.

CareCall Outsourcing

CareCall offers elite call center outsourcing to emphasize its customer-centric approach. Utilizing state-of-the-art equipment and the latest technology, the company’s call center outsourcing can guarantee customers a 100% answer rate, more business flexibility, bilingual call center agents, and increased productivity. 

When clients outsource their call center needs, they can expect lower costs. Plus, businesses won’t have to spend unnecessary time training new employees since the company regularly trains their employees and employs them initially anyway

CareCall’s BPO services and pricings

CareCall is an consumer services industry leader that offers various services, including:

  • Call Center Outsourcing
  • Telesales
  • Client Care
  • Social Media Customer Care
  • Incident Management
  • Database Cleansing
  • Order Taking
  • Surveys
  • Online Chat
  • Compliments and Complaints Taking
  • RSVP Management

While the company lists itself as a part of the consumer services industry, their services are versatile for many companies. Plus, it customizes its services depending on the client’s needs. For example, if a local South African real estate agency needs help managing their website’s online chat feature, CareCall’s services can handle that without being a part of the veterinary market. 

CareCall pricing

With the company’s focus on customer care and customization, CareCall does not have explicit pricing costs for their services. Instead, the company recommends getting in contact with them directly to discuss service options and quotes. 

Prospective clients can either call the company directly or send a brief email discussing their potential service needs via the site’s “Get in Touch” page.

How CareCall outshines its competition

With a focus on customer care and customizing services to client needs while driving sales and productivity, and reducing downtime, CareCall solidifies itself as a leader in the consumer services industry. Their key to success lies in their:

  • Exhaustive blog for business queries and information
  • No pre-fixed pricing
  • Extending business operation hours
  • 100% call answer rate

Key executives

Christelle Mutombo (Head of Department Compliance, Human Resources & Recruitment)

Christelle Mutombo has been with the company since 2017. In her role, Mutombo executes ​​efficient processes, automation, appropriate coaching, and streamlining communication.

CareCall reviews and comparisons

CareCall is a dynamic and efficient consumer services company in Johannesburg that offers high-quality solutions for every client’s needs. While we do not have any reviews or comparisons at this time, we recommend checking out other mid-size outsourced call centers either in Johannesburg or South Africa to compare the company to instead.

CareCall’s contact information

CareCall’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 087 7000 979.

CareCall news, podcast & articles

No news, podcast & articles available for this BPO

CareCall videos & images

No videos & images available for this BPO

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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