CareCall

Founded in 2015, CareCall is a dependable call centre service that can take your business to the next level. The company provides top-quality in and outbound services that are sure to exceed your expectations. From FSP Services to Compliments & Complaints Logging, CareCall has a multitude of services you need to get the most out of your call centre. 

The consumer services company, with between 10 and 50 employees, offers a cumulative 25 years of experience and offers the latest technology to provide dynamic, efficient solutions to your business needs. Plus, the CareCall regularly trains the employees to keep them at the top of their game so they can better assist clients. 

Not to mention, CareCall caters to its clients. It customizes solutions based on client needs to ensure the best outcome.

CareCall offers elite call center outsourcing to emphasize its customer-centric approach. Utilizing state-of-the-art equipment and the latest technology, the company’s call center outsourcing can guarantee customers a 100% answer rate, more business flexibility, bilingual call center agents, and increased productivity. 

When clients outsource their call center needs, they can expect lower costs. Plus, businesses won’t have to spend unnecessary time training new employees since the company regularly trains their employees and employs them initially anyway

CareCall is an consumer services industry leader that offers various services, including:

• Call Center Outsourcing
• Telesales
• Client Care
• Social Media Customer Care
• Incident Management
• Database Cleansing
• Order Taking
• Surveys
• Online Chat
• Compliments and Complaints Taking
• RSVP Management

While the company lists itself as a part of the consumer services industry, their services are versatile for many companies. Plus, it customizes its services depending on the client’s needs. For example, if a local South African real estate agency needs help managing their website’s online chat feature, CareCall’s services can handle that without being a part of the veterinary market. 

CareCall pricing

With the company’s focus on customer care and customization, CareCall does not have explicit pricing costs for their services. Instead, the company recommends getting in contact with them directly to discuss service options and quotes. 

Prospective clients can either call the company directly or send a brief email discussing their potential service needs via the site’s “Get in Touch” page.

With a focus on customer care and customizing services to client needs while driving sales and productivity, and reducing downtime, CareCall solidifies itself as a leader in the consumer services industry. Their key to success lies in their:

• Exhaustive blog for business queries and information
• No pre-fixed pricing
• Extending business operation hours
• 100% call answer rate

Christelle Mutombo (Head of Department Compliance, Human Resources & Recruitment)

Christelle Mutombo has been with the company since 2017. In her role, Mutombo executes ​​efficient processes, automation, appropriate coaching, and streamlining communication.

CareCall is a dynamic and efficient consumer services company in Johannesburg that offers high-quality solutions for every client’s needs. While we do not have any reviews or comparisons at this time, we recommend checking out other mid-size outsourced call centers either in Johannesburg or South Africa to compare the company to instead.

CareCall’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.callcentre.co.za

LinkedIn http://www.linkedin.com/company/carecalltoretail-&-distribution-services

Facebook https://www.facebook.com/carecallrds/

In addition, you may email them at [email protected] or call 087 7000 979.