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One To One Contacts

4.6/5 • Glassdoor rating


With a vision to provide customer service excellence, One to One Contacts; a subsidiaries of Samart Corporation Public Company Limited, was established in year 2000 to provide management services to establish customer relationships and information systems. We offer both state-owned and private organizations, a variety of services brought forward by state-of-the-art technology and a “Total Customer Management Solutions with Customized Services” mindset.

We provide Contact Center Outsourcing Management; which translates to managing and operating your company’s call center for you completely. Or we also provide Customer Service Representative Outsource Management if you would like to operate your own call center. In the latter case, One To One Contacts will setup the call center and recruit employees that meet our world-class standard to operate your call center in the long run.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Rob Willcox, Founder

Year Founded


Countries of fulfillment




Contact information


About One To One Contacts: Review and comparison

One To One Contacts is a business process outsourcing (BPO) company headquartered in Thailand. As a company, they primarily work in the industries of information technology and technological services.

Per their company website, One To One Contacts provides a complete customer care service with 24/7 availability and turn-key protocols to keep businesses running effortlessly across the globe.

The company has a staff of over 2,400 employees that work around the clock to deliver customer service for a variety of technology companies. Additionally, the customer relations staff at One To One Contacts answers over 2.8 million phone calls per year for 50 different companies.

One To One Contacts Outsourcing

At One To One Contacts, they know that customer experience is the core of a successful operation. Therefore, they employ a strong customer relations team with 24/7 availability to help international and local companies aid their customers and clients whenever needed.

The BPO has won regional awards for excellence in the industry for eight years in a row. With their high-level clients like Cisco, Microsoft, and Google, they are well known in the industry and have a reputation for excellence.

One To One Contacts’s BPO services and pricings

To help companies achieve excellence with their customer relations support, One To One Contacts offers a large assortment of BPO services to help their clients in the best way possible. These offerings include:

  • Outsourced Contact Center Services
  • Customer Service Academy
  • Robotics Process Automation
  • Turnkey Solutions
  • 24/7 Availability
  • Outsourced Customer Service Representation
  • Contact Center Facilitation
  • Hosting
  • Telemarketing
  • Telemarketing Management

Additionally, they offer custom products and customer support for clients and their companies. 

One To One Contacts pricing

Due to the bespoke nature of the services they provide, they do not separate their offerings into predefined packages with generic pricing. To get a personalized quote for a company, it is best to reach out to the sales department at One to One Contacts.

How One To One Contacts outshines its competition

As a multiple award winner in their industry, One To One Contacts has made a name for themselves in the customer service field. As a result of their efforts, they have retained high-profile clients like Google and Cisco.

Key executives

Warunee Poodee (VP of Customer Experience)

Warunee Poodee has been with One to One Contacts since October 2004, when she came in as the Assistant Vice President. 

Rachada Nivasabutr (Vice President)

Rachada Nivasabutr has been with One to One Contacts since 1999 and has always served in the role of Vice President.

One To One Contacts reviews and comparisons

One to One Contacts has many positive reviews from clients and employees alike. Many appreciate the attention to detail that the company provides, as well as their commitment to excellence. Prospective clients can compare One to One Contacts to such BPO companies as CMX Solution, SAIGON BPO, and Outsourcing Alliance.

One To One Contacts’s contact information

One To One Contacts’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (+662)-685-0000.

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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