View all outsourcing firms


2.8/5 • Glassdoor rating


Formerly Public Sector Partners, Inc., UHealthSolutions manages the business operations of your health care organization — while you focus on improving outcomes for your clients. We take care of the day-to-day administrative tasks, so you don’t have to.

As a nonprofit affiliate of UMass Medical School, we have access to a wealth of expertise in areas such as care management, health care reform, health care policy, technology solutions, training, and financing services. We draw on these resources to develop evidence-based, cost-effective solutions. Our services include consulting, business process outsourcing, contact center, and third-party administration.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Jeff Auger, Director

Year Founded


Countries of fulfillment




Contact information


About UHealthSolutions: Review and comparison

UHealthSolutions is a university-affiliated nonprofit Business Process Outsourcing services provider focused on healthcare solutions. The firm is headquartered in Shrewsbury, Massachusetts, and has been providing high-quality accessible solutions since 2001. 

UHealthSolutions provides business and administrative services. This innovative nonprofit organization is committed to developing high-performance customized and scalable healthcare solutions that “bridge the connection between healthcare organizations and the populations they serve.”  

After more than 15 years in the industry, UHealthSolutions has between 51 and 200 employees serving clients across the East coast of the United States. 

UHealthSolutions Outsourcing

The firm’s first large-scale successful project is the Prescription Advantage program, which now services 80,000 Massachusetts residents. The program assists people 65 and over, and people under 65 who are eligible for services due to disability and income, with prescription drug coverage and medication adherence reminders. 

Since the company’s inception in 2001, it has expanded throughout the area and now provides administrative and BPO solutions to ten major clients. Altogether, UHealthSolutions supports 250,000 people with call center, administrative, and healthcare consultative services. 

UHealthSolutions’s BPO services and pricings

UHealthSolutions is an effective outsourcing provider that offers the following services:

  • Business process outsourcing 
  • Billing and revenue enhancement 
  • Eligibility and enrollment 
  • Member and prescriber outreach 
  • Inbound overflow 
  • Data privacy and security 
  • Contact center/call center services 
  • Medication adherence services
  • Monitoring and compliance 
  • Healthcare consulting 
  • Operational assessments 

The company works with the University of Massachusetts Medical School (UMass Chan Medical) to provide its healthcare solutions and outsourcing services across the nation. The firm’s connection to the university informs its health care management and consulting services. 

UHealthSolutions’ pricing

UHealthSolutions’ specific pricing will depend on each client’s business needs and budget. The company promises it can provide streamlined billing and revenue enhancement services, helping clients claim more revenue and spend less on billing. 

How UHealthSolutions outshines its competition

UHealthSolutions is dedicated to its goal of “delivering high-performance health care solutions.” As noted on the companies website, they meet this goal by: 

  • Keeping quality high 
  • Focusing on integrity and accountability
  • Putting the needs of the client first 
  • Providing accessible services to those members, providers, and staff most in need in the community, including populations who are elderly, disabled, or have special needs

Additionally, UHealthSolutions is an unwavering supporter of various charities in the greater Massachusetts area. Including the Marine Toys for Tots Foundation, the UMass Medicine Cancer Walk, and the Worcester County Food Bank.

Key executives

Jeff Auger (Director) 

Jeff Auger has been the company’s director since 2002. Auger has over 20 years of experience in operations and program management, and he has organized outreach and education campaigns that have been utilized by 80,000 or more members of the community. 

Kerrie Topi (Associate Director) 

Kerrie Topi has been the Associate Director of Customer Service Operations since 2018, and with the company since 2015. Topi is the designer of the firm’s 24/7 call center program and its tri-channel communication system. 

UHealthSolutions reviews and comparisons

UHealthSolutions is a dynamic customer contact center and healthcare BPO solutions provider in Massachusetts. While there are currently no public reviews for UHealthSolutions, prospective clients can compare the firm to other small and midsize BPO providers on the east coast, especially those with a university affiliation. 


UHealthSolutions’s contact information

UHealthSolutions’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 774-455-4500.


UHealthSolutions news, podcast & articles

No news, podcast & articles available for this BPO

UHealthSolutions videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.