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Scale Experts

5.0/5 • Glassdoor rating


Scale Experts is a partner for all your outsourcing needs. From virtual assistance to customer service, we offer a variety of services that cater to startups, small and medium enterprises to help you in growing your business.

Our team of specialists with over five years of assisting startups and industry disruptors, we have grown small-scale startups to grow and compete in their respective industries as the leader in their own right.

What Scale Experts offers its clients

Our BPO company caters to small recruiting firms in the US who wants to expand their network by getting a VA that will help them source candidates. At the same time, we have a team under our Managed Services, in which teams of 5 to 15 are handled by a team manager and may have specific KPI targets to reach.

We specialize in customer service, technical support, content moderation and general virtual assistance.

How Scale Experts outshines the competition

While we may be priced higher than our competitors, most of our clients came from referrals. It just means to show that we have provided excellent service to our growing clientele, and we pride ourselves by ensuring that we maintain a level of high quality support to our clients and their customers.

Scale Experts company structure

Our company is 100% Filipino-owned, with Pam Baluyo as the founder and CEO. She owns 55% of the shares and is currently the chairman of the board. It was an offshoot from a previous BPO setup, but in 2017, after her business partner died, she restructured the company to cater to a more specific need by most of the company's clients.

Sample highlight service offering of Scale Experts

Not only that we help out startups, we also assist busy professionals like recruiting specialists, startups and entrepreneurs run their online store, help them with their general administrative tasks, or monitor their own company performance.

We free them from being tied to repetitive tasks and help them scale their businesses by letting them do what they do best.

Let us know how we can help you. We will help deliver the results you need and scale you to your success.



Public or Private


Seats or staff



$1 mil. - $5 mil.






Year Founded


Countries of fulfillment
  • Australia
  • United Kingdom
  • United States
  • Full service BPO
  • Outsourcing Consultancy
Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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