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4.3/5 • Glassdoor rating


The MASCO Services Call Center is a subsidiary of MASCO ( and was established in 1973 to meet the answering service needs of the medical and academic community in the Longwood Medical Area in Boston. Today, our award-winning customer service attracts customers that include internationally renowned Harvard affiliated hospitals, neighborhood health centers, physician practices, colleges, pharmaceutical companies, medical device manufacturers, property management organizations, attorneys, and many businesses. MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms.



Public or Private


Seats or staff



$5 mil. - $10 mil.






Year Founded


Countries of fulfillment




Contact information


About MASCO: Review and comparison

MASCO Services Call Center is a privately held onshore Business Process Outsourcing (BPO) company for the medical industry. 

MASCO Services Call Center provides medical call solutions, emergency dispatch, switchboard services, and more. This firm operates 365 days of the year, 24 hours a day. Whether you need after-hour or holiday service, the team at MASCO Services Call Center will take the needs of your patients seriously. 

Established in 1973 as a subsidiary of MASCO, this firm has nearly fifty years of experience setting the standard for the call center industry. With under fifty employees, this firm is small but productive. This firm has reported revenues of USD 5-million

MASCO Outsourcing

Located in Boston, Massachusetts, MASCO Services Call Center began its operations by providing BPO services to the academic and medical community of Boston. In this firm’s fifty years of existence, it has grown to support global medical communities. 

MASCO Services Call Center aids any business related to the medical field. Whether your firm is a hospital, health center, college, pharmaceutical company, medical device manufacturer, or medical attorney, this firm has a service to manage workload. 

MASCO’s BPO services and pricings

Operating around the clock, the qualified team at MASCO Services Call Center provides services such as: 

  • Business Answering Services
  • Medical Solutions
  • Medical Office Answering Services
  • Pharmaceutical & Biotech Solutions
  • Daytime Call Management
  • Emergency Dispatch
  • Disaster Recovery & Backup Center
  • Switchboard Services
  • Emergency Notifications
  • Business Solutions
  • Main Number Answering
  • Special Campaigns

MASCO Services Call Center’s pricing

The qualified team of service reps at this firm will customize a quote based on your company’s specific requirements. Contact a representative today to learn more about how this firm can help your business manage its task load without sacrificing patient care. 

How MASCO outshines its competition

According to this firm’s official website, all of their service reps are empathetic, trained in emergency responses, and in HIPAA (Health Insurance Portability and Accountability Act) procedures. The team at this firm has long-standing relationships with internationally renowned hospitals. It has more than 200 physician practices and acclaimed colleges as trusted partners. 

Some of the other ways this firm outshines its competition include: 

  • Nine-time winner of the Award of Excellence from the Association of TeleServices International
  • Winner of the ICMI Global Call Center of the Year Award

Key executives

Gary DuPont (Director of Telecommunications) 

Gary DuPont has worked with MASCO and its subsidiary for nearly thirty years as the Director of Telecommunications. Before working with this firm he was a Senior Communications Specialist with US Army. 


Theodore Fried (Sr. Call Center Operator) 

Theodore Fried has worked for this firm since 2017 as a Senior Call Center Operator and Hospital Code Operator. 

MASCO reviews and comparisons

This firm has a Google Review rating of 4.1. For more client reviews, read testimonials from satisfied customers on this firm’s official website. We recommend getting in touch and speaking with a representative for detailed pricing and service information to determine if they are the right fit for your practice. 

MASCO’s contact information

MASCO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call 800-690-7243.

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