2201 Broadway, Suite M3, 94612, Oakland, CA
About Telecom, Inc.: Review and comparison
Telecom, Inc., a privately held company, is a mid-size, full-service omnichannel BPO contact center providing inbound and outbound solutions for businesses ranging from start-ups to Fortune 500.
It was established in 1993, the company has a long history of providing quality customer service to its clients. The company offers a full range of services, including inbound support, outbound online services, and self-service solutions.
Telecom, Inc combines extensive experience, exceptional personnel, and the latest technology when custom, unique solutions are built to generate results that exceed the client’s expectations.
Telecom, Inc. Outsourcing
Telecom, Inc. is headquartered in Oakland, California. The firm has been around for three decades, and it has been growing steadily over the years.
Telecom’s main focus is on providing standard and customized customer service solutions to a variety of clients in various industries. They pride themselves on the ability to deliver high-quality customer service at competitive rates.
Telecom, Inc. has extensive omnichannel expertise in numerous verticals, including high technology, eCommerce/retail, insurance, government, publishing, professional certification, professional services, hospitality, membership/continuity, and direct response.
Telecom, Inc.’s BPO services and pricings
Telecom, Inc. custom-tailored services can help businesses reach their full marketing potential. The service offered to include:
- Order processing/sales
- Customer service
- Lead qualification/appointment setting
- Member support services
- Simple call types
- Technical support/help desk
- Reservations and ticket sales support
- Lead generation
- Lead qualification
- Appointment setting
- Market research/surveys
- Win-back campaigns
- Database cleansing
- Web chat
- Web callback
- Web collaboration
- Email management
- Text messaging (SMS)
- Social messengers
- Video calling
- Interactive Voice Response (IVR)
- Conversational IVR
Telecom, Inc. pricing
Pricing for Telecom, Inc. services is not openly available as it is based on specific services requested. Interested clients can get in touch with the company and fill out the form to have an accurate pricing estimate.
How Telecom, Inc. outshines its competition
Telecom, Inc. has laser-focused on providing quality service and satisfaction by taking care of customers’ needs.
Since it was established, Telecom, Inc. has taken pride in its superior levels of service by leveraging advanced technology systems, professional training, industry best practices, and continuous improvement initiatives.
Jonathan G. Martin (Chief Executive Officer and Owner)
Jonathan Martin is the President and Owner of Telecom, Inc., He has over 30 years of experience in the communication and call center industries. Jonathan’s strategic vision, deep understanding, and experience of industry technology and best practices have helped build Telecom, Inc. into a leading multi-channel contact center.
Greg Haggerty (Chief Technology Officer)
Greg is the Chief Technology Officer at Telecom, Inc. He has years of experience in managing the IT division of a leading company of retail ATMs and self-service terminals.
At Telecom, Greg is responsible for designing, developing, and managing the company’s technology decisions and architecture.
Roffel S. Ferraz (Chief Operations Officer)
Roffel is the Chief Operations Officer at Telecom, Inc. She has an industry experience in customer support. Roffel oversees customer service and sales operations in the company.
Telecom, Inc. reviews and comparisons
Telecom, Inc. is an innovative BPO contact center in Oakland, CA specializing in omnichannel customer support. Although we currently don’t have in-depth reviews about this firm and its services, we recommend comparing it with other businesses specializing in omnichannel solutions.
The firm’s website offers plenty of client testimonials highlighting how other businesses use their services to help their businesses grow.
Telecom, Inc.’s contact information
Telecom, Inc.’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 5108738283.