View all outsourcing firms


3.6/5 • Glassdoor rating


Telecom, Inc. is a mid-size domestic BPO contact center offering a robust suite of services to businesses ranging in size from start-up models to Fortune 500 companies. We combine our extensive experience, exceptional personnel, and leading technology when custom developing unique solutions built to generate results that exceed your expectations. We provide solutions for B2B and B2C campaigns and Telecom support services can be accessed 24/7/365.

What TELECOMINC offers its clients

Telecom, Inc.’s approach to providing exceptional results is built on a foundation of quality, transparency, integrity, and a commitment to a true partnership experience for each business. As a mid-size, domestic BPO, Telecom offers a robust array of omnichannel customer service options, with both inbound and outbound solutions.

Our custom-designed solutions are tailored to your specification, understanding that every program and partner we serve is unique. Telecom has been in business since 1993 and our history of experience is evident from the first point of contact when our executive team meets with yours to determine how to most effectively serve as your partner.

Our omnichannel customer service suite is applied to programs targeting businesses and consumers and our cutting-edge technology allows us to fulfill your technical wish list associated with your program and objectives. We service brands ranging in size from start-up models to Fortune 500 businesses, offering different solutions engineered for the needs of various sized programs. Our owner personally provides each partner with his commitment to quality and directly contributes to the success of each program we’re entrusted to provide service on

How TELECOMINC outshines the competition

At the end of the day, our partners pay us for results. Our clients task us with various responsibilities, but central to all of what we do is whether or not we achieve the operational goals assigned to us. Results are measured against many variables and contact center metrics, including production goals, ability to staff properly, quality of customer interactions, responsiveness to changes in client needs, legal considerations, servicing of the account, and more.

All of us at Telecom, Inc., from our CEO to each representative, is engaged in a culture where excellence is the goal in everything we do. The ownership of tasks and the degree of engagement in striving to reach such lofty heights are key ingredients to our success.

TELECOMINC company structure

Telecom, Inc. is privately owned mid-size domestic BPO.


2201 Broadway, Suite M3, 94612, Oakland, CA

Public or Private


Seats or staff



$10 mil. - $25 mil.

  • Consumer Services
  • Digital Marketing
  • Energy
  • Financial Services
  • Government
  • Healthcare
  • Media Publishing
  • SaaS
  • Software Tech/IT


Year Founded


Countries of fulfillment
  • United States
  • Customer Service
  • Full service BPO
Contact information


About TELECOMINC: Review and comparison

Telecom, Inc., a privately held company, is a mid-size, full-service omnichannel BPO contact center providing inbound and outbound solutions for businesses ranging from start-ups to Fortune 500. 

It was established in 1993, the company has a long history of providing quality customer service to its clients. The company offers a full range of services, including inbound support, outbound online services, and self-service solutions. 

Telecom, Inc combines extensive experience, exceptional personnel, and the latest technology when custom, unique solutions are built to generate results that exceed the client’s expectations. 

TELECOMINC Outsourcing

Telecom, Inc. is headquartered in Oakland, California. The firm has been around for three decades, and it has been growing steadily over the years. 

Telecom’s main focus is on providing standard and customized customer service solutions to a variety of clients in various industries. They pride themselves on the ability to deliver high-quality customer service at competitive rates.

Telecom, Inc. has extensive omnichannel expertise in numerous verticals, including high technology, eCommerce/retail, insurance, government, publishing, professional certification, professional services, hospitality, membership/continuity, and direct response. 

TELECOMINC’s BPO services and pricings

Telecom, Inc. custom-tailored services can help businesses reach their full marketing potential. The service offered to include:

Inbound solutions

  • Order processing/sales
  • Customer service
  • Lead qualification/appointment setting
  • Member support services
  • Simple call types
  • Technical support/help desk
  • Reservations and ticket sales support
  • Surveys

Outbound solutions

  • Lead generation
  • Lead qualification
  • Appointment setting
  • Sales
  • Market research/surveys
  • Win-back campaigns
  • Database cleansing

Online Services 

  • Web chat
  • Web callback
  • Web collaboration
  • Email management
  • Text messaging (SMS)
  • Social messengers
  • Video calling
  • Bots

Self-service solution

  • Interactive Voice Response (IVR)
  • Conversational IVR

Telecom, Inc. pricing

Pricing for Telecom, Inc. services is not openly available as it is based on specific services requested. Interested clients can get in touch with the company and fill out the form to have an accurate pricing estimate.

How TELECOMINC outshines its competition

Telecom, Inc. has laser-focused on providing quality service and satisfaction by taking care of customers’ needs.

Since it was established, Telecom, Inc. has taken pride in its superior levels of service by leveraging advanced technology systems, professional training, industry best practices, and continuous improvement initiatives.

Key executives

Jonathan G. Martin (Chief Executive Officer and Owner)

Jonathan Martin is the President and Owner of Telecom, Inc., He has over 30 years of experience in the communication and call center industries. Jonathan’s strategic vision, deep understanding, and experience of industry technology and best practices have helped build Telecom, Inc. into a leading multi-channel contact center.

Greg Haggerty (Chief Technology Officer) 

Greg is the Chief Technology Officer at Telecom, Inc. He has years of experience in managing the IT division of a leading company of retail ATMs and self-service terminals.

At Telecom, Greg is responsible for designing, developing, and managing the company’s technology decisions and architecture. 

Roffel S. Ferraz (Chief Operations Officer)

Roffel is the Chief Operations Officer at Telecom, Inc. She has an industry experience in customer support. Roffel oversees customer service and sales operations in the company. 

TELECOMINC reviews and comparisons

Telecom, Inc. is an innovative BPO contact center in Oakland, CA specializing in omnichannel customer support. Although we currently don’t have in-depth reviews about this firm and its services, we recommend comparing it with other businesses specializing in omnichannel solutions.

The firm’s website offers plenty of client testimonials highlighting how other businesses use their services to help their businesses grow.


TELECOMINC’s contact information

TELECOMINC’s main headquarters is located in:

2201 Broadway, Suite M3, 94612, Oakland, CA

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 5108738283.

TELECOMINC news, podcast & articles

No news, podcast & articles available for this BPO

TELECOMINC videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.