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Etech Global Services

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About

Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a variety of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back-office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 19 years, we have expanded our range of services and have grown to include more than 3,600 employees and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.

Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.

What Etech Global Services offers its clients

Etech provides contact center solutions with a difference. With our in-house quality monitoring and analytics division Etech Insights, we have capabilities of monitoring up to 100% of customer interactions across multiple customer touchpoints. These insights can be further utilized to drive transformation throughout an organization, from agent coaching to product improvement to marketing opportunities. This combination is a powerful approach to overall performance enhancement of your organization.

How Etech Global Services outshines the competition

Etech goes beyond traditional contact centers and takes more of a consultative approach to dealing with customers. We don’t just simplify engaging with customers, but our team recommends best practices and optimized customer engagement models to ensure customer delight in everything we do.

Etech's conversational analytics are built on our foundation as a CX leader. With decades of expertise in Integration & System Engineering, our technology can be seamlessly integrated with any technology solution providing open APIs.

Our team of Data Engineers excels at generating meaningful features out of human interactions, helping in generating actionable insights, and predicting future outcomes.

Headquarters

1903 Berry Dr, Nacogdoches, 75964, Nacogdoches, Texas

Public or Private

Private

Seats or staff

5000

Revenue

$100 to $500 million (USD)

Industries
  • Construction Renovation
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Government
  • Healthcare
  • Hospitality
  • Legal
  • Manufacturing
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities

Highlights

Domain Authority

41

Site traffic

3,433

OA ranking

-

Glassdoor rating

3.8

CrunchBase ranking

-

Details

Executive

Matt Rocco, President

Year Founded

06/17/2003

Countries of fulfillment
  • India
  • Jamaica
  • United States
Sectors
  • Agency Contract Partner
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

1-936-559-2258

https://www.etechgs.com/

Social media

About Etech Global Services: Review and comparison

Etech is a servant leader organization whose goal has always been to provide quality services in the BPO sector. This commitment has earned them the trust of more than 40 reputable companies around the globe and traffic statistics that cannot be easily garnered by any of its peers.

Etech does not just steer the traffic; it manages it with ease. This is proven by the numerous accolades Etech has garnered since its inception in 1997. This reputation is upheld by capable, experienced leaders and an impressive workforce of 3000 driven, tech-savvy, and professional employees. This customer-centered culture is the backbone of Etech’s success.

Etech’s commitment to service and technical proficiency is not only the source of its reputation and awards but also of impressive profits. Etech’s revenue is estimated to be $480M, with the annual growth rate projected to keep increasing.

Etech Global Services Outsourcing

Etech believes in the ‘power’ of their ‘people and community. The Etech team is formidable, and they invest in it fully. This is crucial to any outsourcing company that hopes to form meaningful connections with each interaction. The human touch is continuously nurtured within a company’s culture, and Etech has excelled in doing so.

Etech Global Services’s BPO services and pricings

Etech is a dynamic outsourcing provider that offers the following services:

  • Contact center services 
  • Quality assurance
  • Development services 
  • Live chat services
  • Speech analytics 
  • Quality monitoring 
  • Omnichannel approach 
  • Performance management 
  • Workforce management
  • Call center services
  • Call center solutions 
  • Contact Centre Solutions

The firm also offers quality monitoring, software development, back-office support, and technical support to prominent and small businesses alike.

Etech’s pricing

Etech has midrange pricing when compared to its competitors. The pricing is fair considering the quality being offered.

How Etech Global Services outshines its competition

Etech sets itself apart in the following ways:

  • Servant leadership
  • Customer-focused approach to work
  • Innovative use of all the latest technology
  • State of the art contact centers throughout the USA 
  • Fair pricing and above-average quality assurance

In addition, Etech has been praised for its innovative and fresh servant leadership approach.

Key executives

Dilip Barot (Founder and Chairman)

Dilip Barot is an innovative entrepreneur who uses his vast experience to steer Etech in the most strategic direction for business growth. He has experience working with the investment and management of an astonishing 7000 residences in a short span of 17 years. He is ambitious, experienced and this makes him the best person for the job.

Matt Rocco (President and CEO)

Matt Rocco is a 34-year veteran of the BPO industry who studied, worked in, and eventually managed numerous outsourcing processes. This wealth of knowledge and hands-on experience makes him a formidable force in the industry.

 

Etech Global Services reviews and comparisons

Etech’s strengths lie in its ability to harness the power of experience and innovative mindsets from its top-most leaders and teamwork in its employees. The balance is exemplary. This, together with a commitment to servant leadership and community service, makes Etech an authority in the BPO industry.

Etech Global Services’s contact information

Etech Global Services’s main headquarters is located in:

1903 Berry Dr, Nacogdoches, 75964, Nacogdoches, Texas

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-936-559-2258.

References

https://www.glassdoor.com/Overview/Working-at-Etech-EI_IE409955.11,16.htm

https://www.crunchbase.com/organization/etceh-global-services

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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