avialba

Avialba is a remote professional services company that provides bilingual virtual assistants to businesses in the United States. Founded in 2021, it recruits its team members in Colombia and places them with clients to handle sales and intake, call handling, customer service and repetitive back-office tasks. The company lists a US address in Atlanta, Georgia.

Avialba focuses on professional services firms. It says it mainly serves law and accounting firms, construction companies and insurance firms, combining remote talent with simple sales and service software for these sectors. Roles shown on its website include legal assistants, intake specialists and executive assistants.

All associates are bilingual in Spanish and English, and the company says they have years of experience working with multinational companies. Avialba trains its team with an emphasis on client experience, critical thinking and problem-solving, and states that assistants adapt to each client’s own working methods.

The engagement process runs in six steps. Avialba recruits candidates who match the client’s profile, then shares CVs and videos or arranges interviews. It handles onboarding and credentials, delivers initial role training, and arranges specialised training with the client’s own team. After placement it follows a continuous improvement plan, with optional weekly meetings to review performance and give feedback.

The company says it supports its team members with ongoing training, technology, team-building activities and benefits, taking what it calls a holistic approach to staff care. According to its website, clients have seen 45% savings in labour costs, a 30% increase in efficiency and productivity and a 40% improvement in customer service. The founders are Adam Quevedo, CEO, and Maria Monica de la Espriella, CFO.

Avialba suits small and mid-sized US law firms, accounting practices, insurance agencies and construction businesses that need bilingual intake, reception, sales or administrative support at lower cost than local hiring.

avialba’s main headquarters is located in:

40 peachtree valley rd ne, 30309, Atlanta, GA

Further, you may virtually reach out the company through the following contact information:

Website https://www.avialba.com

LinkedIn https://www.linkedin.com/company/albacolombia/

Facebook N/A

In addition, you may email them at [email protected] or call 602-327-6839.