Platintel

Platintel (formerly Platinum Outsourcing) is an Australian-owned offshoring and artificial intelligence (AI) consulting firm. The company builds dedicated offshore teams and helps clients put AI to work alongside them.

Founded in 2019, Platintel began in Indonesia and now runs a three-hub delivery operation across the Philippines, India, and Indonesia. Leadership remains Australian-based.

The firm serves small and medium enterprises, midmarket businesses, and enterprise clients. It frames its purpose as measurable productivity gains rather than headcount alone.

Clients typically save up to 70% per team member against hiring locally. Onboarding generally runs 2 to 6 weeks from brief to first day on the job.

Platintel is ISO 9001-2015 certified, holds APBC membership and BOI recognition, and was named an AFR Fast Starter in 2024 alongside a Smart50 listing.

Four values underpin the business: integrity, people first, social responsibility, and continuous improvement.

Platintel operates delivery centers across three countries. Its flagship site sits in Metro Manila, Philippines, supported by a second center in Jakarta, Indonesia, and a third in Pune, India. A United States location is flagged as coming soon.

Every site runs enterprise-grade security, including ISO 9001-certified processes, biometric access control, and CCTV throughout. Facilities are built for offshore teams to work at standard, with Grade A buildings, private training rooms, and lifestyle amenities on site.

Platintel’s model is full-service offshoring rather than candidate supply. Instead of handing over a shortlist and stepping back, the company manages the entire engagement, handling recruitment, onboarding, company induction, cultural integration, and ongoing performance management. 

Local team leads monitor performance, track attendance, and run regular reviews so each offshore team stays on standard.

Artificial intelligence (AI) consulting runs as a second vertical, delivered in three phases:

1. Identify, assessing operations, data, systems, and team capability
2. Enable, deploying practical AI solutions with a supporting business case
3. Scale, building internal capability and a measurement framework

Implementation work builds on named platforms including Microsoft Copilot, Google Workspace AI, Salesforce Einstein, and HubSpot AI, with Make, n8n, and Zapier used for automation.

Client work concentrates in eight sectors: banking, financial services and insurance; construction and engineering; consumer services; IT and tech; professional services; real estate; retail and eCommerce; and SaaS and technology.

Platintel offers a broad range of business process outsourcing (BPO) roles organised by function:

• Administration
  • Offshore Virtual Assistant
  • Offshore Contract Administrator
• Business Development
  • Offshore Virtual Assistant
  • Offshore Customer Support Representative
• Creative
  • Offshore Customer Support Representative
  • Offshore Live Chat Operator
• Customer Experience
  • Customer Support Representative
  • Live Chat Operator
• Data & Research
  • Offshore Data Analyst
  • Offshore Power BI Developer
• Finance
  • Offshore Accountant
  • Offshore Bookkeeper
  • Offshore Payroll Officer
  • Offshore Accounts Payable Officer
  • Offshore Accounts Receivable Officer
• IT & Tech
  • AI Architect / Engineer
  • Full Stack Software Developer
  • iOS / Android Developer
  • IT Support Specialist
  • Quality Engineer
  • Technical Support Specialist
• Marketing
  • Offshore Social Media Manager
  • Offshore Performance Marketer
  • Offshore SEO Specialist
  • Offshore Graphic Designer
  • Offshore Digital Designer
• Operations
  • Offshore Admin Assistant
• People & Culture
  • Offshore HR Generalist

Platintel’s pricing

Platintel does not publish standardised rates or a rate card for offshore teams. Cost is scoped per role, framed against a saving of up to 70% on an equivalent local hire.

Artificial intelligence (AI) consulting runs on a fixed-fee engagement model, with hourly and day-rate options also available. Pricing is quoted on request.

An AI Readiness Assessment typically takes 2 to 3 weeks. An AI Strategy and Roadmap runs 4 to 6 weeks.

Engagements open with a discovery call of 30 to 60 minutes. For a tailored quote, prospective clients can reach the team through Platintel’s contact page.

Platintel differentiates itself by pairing offshore delivery with artificial intelligence (AI) advisory under one provider. Its positioning rests on measurable productivity rather than headcount arbitrage alone.

Two verticals under one provider

Clients can build an offshore team and run an AI programme through the same firm, rather than splitting the work between a staffing provider and a separate consultancy.

Three-hub delivery footprint

Delivery runs from the Philippines, India, and Indonesia rather than a single country, spreading capability and continuity risk across three markets.

Australian-owned with Australian-based leadership

Ownership and senior leadership sit in Australia while delivery runs offshore, giving clients an onshore point of accountability.

ISO 9001-2015 certification

Quality management is documented to ISO 9001-2015. The firm also holds APBC membership and BOI recognition.

Cost saving of up to 70%

Offshore placements are positioned to deliver savings of up to 70% per team member against an equivalent local hire.

Onboarding in 2 to 6 weeks

The stated timeline from brief to a new team member’s first day is 2 to 6 weeks, covering recruitment and onboarding.

Full-service employment management

Recruitment, onboarding, cultural integration, and performance management are handled by Platintel rather than left with the client.

Documented client outcomes

Published case studies carry specific figures, including roughly $576,000 in annual salary savings for one client and offshore support through an ASX listing for another.

Enterprise-grade site security

Delivery centres run biometric access control and CCTV, supporting clients in regulated sectors such as banking and financial services.

Tim Webb (Founder and Managing Director)

Tim Webb founded Platintel in 2019 and leads the business from Australia. He oversees the company’s growth across its Philippines, India, and Indonesia delivery hubs.

Dale Pearce (Chief Operating Officer)

Dale Pearce leads day-to-day operations across the onshore Australian business and the offshore delivery centres. He also acts as the interface between clients and their offshore teams.

Platintel’s client testimonials come predominantly from founders and senior operations, technology, and people leaders across Australian and New Zealand businesses. Selected client comments:

“As first-time outsourcers, we were initially cautious about building an offshore team. Platintel made the process straightforward, helped us find exceptional people and has become a genuine partner in our growth.” — Lexi Touch, Chief Operating Officer of Mastering the Markets

“We have partnered with Platintel for more than three years, their team has always been responsive, professional, and easy to work with.” — Clint Hewish, Founder of Concept Estimating

“Platintel has become a trusted extension of our team at Safety Champion. Their professionalism, responsiveness and genuine care have helped us build a high-performing offshore team.” — Megan Drysdale, Head of People of Safety Champion Software

Published case studies add measurable detail. A 10-role offshore team built for Mastering the Markets from October 2025 delivered roughly $576,000 in annual salary savings against onshore hiring.

A 9-role team supported retailer SkinKandy from early 2024 through its ASX listing in May 2026 and an expansion beyond 100 stores, covering finance, IT, and creative functions.

Platintel’s main headquarters is located in:

Level 14, Asian Star Building, ASEAN Dr, Alabang, Muntinlupa, 1781 Metro Manila

Further, you may virtually reach out the company through the following contact information:

Website https://www.platintel.com

LinkedIn https://www.linkedin.com/company/platinel

Facebook N/A

In addition, you may email them at info@platintel.com or call +613 4109 7730.

https://www.apollo.io/companies/Platinum-Outsourcing/5a9d2e14a6da98d93bde3dc1?chart=count