View all BPO Companies

The CMI Group

About

The CMI Group is a 100% employee-owned solutions provider to clients nationwide. Through its subsidiaries, CMI delivers innovative revenue cycle, accounts receivable, and contact center solutions resulting in enhanced operational efficiency and increased revenue for its clients.

We believe there is power in relationships and success occurs when individuals collaborate on a common objective. CMI is dedicated to building the trust and bonds that deliver positive results for both our clients and their consumers.

As a 100% employee-owned company, we are highly motivated to build productive relationships that deliver optimum results for our clients. Each employee takes personal responsibility for resolving the consumer, compliance and profitability issues our clients face. We are dedicated owners determined to exceed the expectations of our customers.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

$10 to $25 million (USD)

Industries

-

Highlights

Alexa ranking

13,548,861

Domain Authority

14

Site traffic

1,365

OA ranking

-

Glassdoor rating

3.3

CrunchBase ranking

-

Details

Executive

Carrie Finney, CEO

Year Founded

1985

Countries of Fulfillment

-

Sectors

-

Contact information

1-800-377-7713

https://www.thecmigroup.com/

Social media

About The CMI Group: Review and comparison

The CMI Group is a company structured such that the employees own the total shares of its stocks. CMI Group is a solutions provider that is accessible to clients in various nations. 

Through its divisions and satellites, CMI Group delivers several premium services, including providing a creative revenue cycle for clients. They also offer accounts receivable and contact center services giving birth to excellent operational efficiency and an increased bottom line. The company not only excels in solutions but industry expertise.

The driving force and motto of this company is “Relationships Matter”, which they have proven in their several years of relating with clients from all walks of life. 

The owners-employees founded the CMI Group in 1985. It has its headquarters resident in Plano, Texas, and two centers situated in two Texas cities, namely Coppell and Dallas.

The CMI Group Outsourcing

The CMI Group prides itself in its vision. It upholds its philosophy which, as displayed on their website, is:

  1. There is power in relationships.
  2. Success happens when people collaborate on a common goal
  3. The trust and bonds that flows between our clients and us yield positive results for customers
  4. Successful outcomes are essential.

The CMI Group’s BPO services and pricings

The CMI Group offers a host of eccentric services. These solutions include:

  • Customer Care Solutions
  • Revenue Cycle Management
  • Debt Recovery (Accounts Receivable)
  • Omni-Channel Communication

The Industry Expertise

  • Telecommunication/Cable/Satellite
  • Healthcare
  • Utilities including gas, power, and water
  • Toll Authority
  • Financial expertise (clients in retail, banking, and credit cards)

The CMI Group’s pricing

The CMI Group’s prices are best gotten live. This means that there is no kept record or list of fixed rates. Clients and customers interested in engaging their services have to contact them directly and get the best rates based on the transaction type.

How The CMI Group outshines its competition

The firm is one of the few companies that can boast of being 100% employee-owned. As such, CMI Group works diligently to fashion out fruitful ties and bonds that deliver the best results for clients.

As part of the company and a co-owner of CMI Group, each employee takes personal responsibility for resolving clients’ consumer, compliance, and profitability issues. They are dedicated owners set on to exceed the expectations of customers.

They have career opportunities that open from time to time, with mouth-watering benefits. As an equal opportunity employer, CMI Group makes available public notice of roles on their website. 

Key executives

Tom Stockton (Chairman and CEO) 

He is recognized throughout the receivables industry for his numerous contributions.

Carrie Finney (President and Chief Financial Officer) 

Carrie started her career with The CMI Group in 1998 and, in January 2012, was named President.

Linda Wright (Chief Human Resources Officer)

She has been with The CMI Group since 1995, kicking off as a collector and supervisor for the call center. She most recently rose to the position of Vice President.

The CMI Group reviews and comparisons

With expertise in so many industries, The CMI Group proffers solutions to help out clients that reach out. They ultimately work at increasing the revenue of such clients. 

This company has a reputation for being the best at what they do and offering premium quality services. We, at the moment, do not have any reviews or comparisons for The CMI Group.

The CMI Group’s contact information

The CMI Group’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-800-377-7713.

References

https://www.glassdoor.com/Overview/Working-at-The-CMI-Group-EI_IE503182.11,24.htm

https://www.crunchbase.com/organization/the-cmi-group

The CMI Group news, podcast & articles

No news, podcast & articles available for this BPO

The CMI Group videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.