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2.9/5 • Glassdoor rating


The CMI Group is a 100% employee-owned solutions provider to clients nationwide. Through its subsidiaries, CMI delivers innovative revenue cycle, accounts receivable, and contact center solutions resulting in enhanced operational efficiency and increased revenue for its clients.

We believe there is power in relationships and success occurs when individuals collaborate on a common objective. CMI is dedicated to building the trust and bonds that deliver positive results for both our clients and their consumers.

As a 100% employee-owned company, we are highly motivated to build productive relationships that deliver optimum results for our clients. Each employee takes personal responsibility for resolving the consumer, compliance and profitability issues our clients face. We are dedicated owners determined to exceed the expectations of our customers.



Public or Private


Seats or staff



$250 mil. - $500 mil.





Carrie Finney, CEO

Year Founded


Countries of fulfillment




Contact information


About CMI: Review and comparison

The CMI Group is a company structured such that the employees own the total shares of its stocks. CMI Group is a solutions provider that is accessible to clients in various nations. 

Through its divisions and satellites, CMI Group delivers several premium services, including providing a creative revenue cycle for clients. They also offer accounts receivable and contact center services giving birth to excellent operational efficiency and an increased bottom line. The company not only excels in solutions but industry expertise.

The driving force and motto of this company is “Relationships Matter”, which they have proven in their several years of relating with clients from all walks of life. 

The owners-employees founded the CMI Group in 1985. It has its headquarters resident in Plano, Texas, and two centers situated in two Texas cities, namely Coppell and Dallas.

CMI Outsourcing

The CMI Group prides itself in its vision. It upholds its philosophy which, as displayed on their website, is:

  1. There is power in relationships.
  2. Success happens when people collaborate on a common goal
  3. The trust and bonds that flows between our clients and us yield positive results for customers
  4. Successful outcomes are essential.

CMI’s BPO services and pricings

The CMI Group offers a host of eccentric services. These solutions include:

  • Customer Care Solutions
  • Revenue Cycle Management
  • Debt Recovery (Accounts Receivable)
  • Omni-Channel Communication

The Industry Expertise

  • Telecommunication/Cable/Satellite
  • Healthcare
  • Utilities including gas, power, and water
  • Toll Authority
  • Financial expertise (clients in retail, banking, and credit cards)

The CMI Group’s pricing

The CMI Group’s prices are best gotten live. This means that there is no kept record or list of fixed rates. Clients and customers interested in engaging their services have to contact them directly and get the best rates based on the transaction type.

How CMI outshines its competition

The firm is one of the few companies that can boast of being 100% employee-owned. As such, CMI Group works diligently to fashion out fruitful ties and bonds that deliver the best results for clients.

As part of the company and a co-owner of CMI Group, each employee takes personal responsibility for resolving clients’ consumer, compliance, and profitability issues. They are dedicated owners set on to exceed the expectations of customers.

They have career opportunities that open from time to time, with mouth-watering benefits. As an equal opportunity employer, CMI Group makes available public notice of roles on their website. 

Key executives

Tom Stockton (Chairman and CEO) 

He is recognized throughout the receivables industry for his numerous contributions.

Carrie Finney (President and Chief Financial Officer) 

Carrie started her career with The CMI Group in 1998 and, in January 2012, was named President.

Linda Wright (Chief Human Resources Officer)

She has been with The CMI Group since 1995, kicking off as a collector and supervisor for the call center. She most recently rose to the position of Vice President.

CMI reviews and comparisons

With expertise in so many industries, The CMI Group proffers solutions to help out clients that reach out. They ultimately work at increasing the revenue of such clients. 

This company has a reputation for being the best at what they do and offering premium quality services. We, at the moment, do not have any reviews or comparisons for The CMI Group.

CMI’s contact information

CMI’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-800-377-7713.


CMI news, podcast & articles

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