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4.1/5 • Glassdoor rating


1Click Contact Center is Tijuana’s most reliable BPO contact center! Our INCREDIBLE agents, management team, pricing, and state-of-the-art facilities located downtown Tijuana, Mexico has made 1Click the go-to nearshore call center for outsourcing services.

Our Mission: Is to constantly run a highly-efficient and, yet cost-effective “nearshore” contact center for all of our clients.

At 1Click, our outsourcing services are offered in both English and Spanish. Our INCREDIBLE agents are fully bilingual, bi-cultural, and well-educated with knowledge in a wide array of call center functions such as Customer Service/Support, Order Processing, Tech Support (Level I and II), Debt Collection, Auto Warranty, and Student Loans. Outbound/Inbound campaigns in Lead Generation, Sales, Survey’s/Market Research and Appointment Setting.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Luis Esparza, CEO and Founder

Year Founded


Countries of fulfillment




Contact information

52 1 (664) 753 2373

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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