RFC Staffing & Virtual Solution

RFC Staffing & Virtual Solution caters to small businesses and is based in Fort Worth, Texas. As a business process outsourcing (BPO) company, RFC Staffing & Virtual Solutions specializes in call center agents, office staff, event staff, and field staff. 

The company works with clients on an “as-need” basis, meaning clients can request supplemental workers when they need them.

RFC Staffing & Virtual Solution is proud to be a female-owned business. The BPO solution provider was established in November of 2014. RFC Staffing & Virtual Solution is the IBO & CSP Hub developer, which serves as a resource network and directory for Arise.

RFC Staffing & Virtual Solution is at the center of driving change for the industry regarding how BPO organizations meet client needs. 

Even though RFC Staffing & Virtual Solution is small, it uses a combination of cutting-edge technology and old-school customer service standards. The company has between 11 and 50 employees, with 10 of them registered on LinkedIn. 

RFC Staffing & Virtual Solutions support minority-owned businesses and causes, celebrating Juneteenth on the organization’s Facebook page. 

The company also indicates it is expanding with an online advertisement for more virtual agents. RFC takes care of clients in various industries, including healthcare, hospitality, restaurants, retail, and e-commerce.

This BPO organization mainly focuses on virtual agent or call center agent services. However, they also have on-demand staff field events and office needs. Some of the call center agent services include:

• Inbound services
• Shared agents, meaning companies share them with others
• Dedicated agents that only answer one client’s customer service or inbound sales calls
• Telephone answering services
• Bilingual agents 
• Live chat

In addition to agent services, RFC Staffing & Virtual Solution can support omnichannel retail and sales operations. Cloud-based integrations with a client’s existing Software as a Service platform are possible.

RFC Staffing & Virtual Solution pricing

The company provides individualized quotes for services but a one-time $50 setup fee for telephone answering services applies. Cancellation fees may vary for live agent solutions. For some services, there are different tiers of plans that offer a range of included minutes.

The company’s owner states RFC has won many awards for excellent service. This helps establish credibility and authority in the BPO industry. 

The company’s business model allows for flexibility, and clients do not always have to sign long-term contracts. Many of the arrangements for live agent services are in 90-day increments.

Judy Wood (CEO and Owner)

Judy Wood is the CEO and owner of RFC Staffing & Virtual Solution. Several colleagues have endorsed her on LinkedIn for her management and customer service skills.

We were unable to find any reviews for RFC Staffing & Virtual Solution. We recommend comparing the company with other small organizations that provide temporary staffing for call centers, event staff, and customer service.

RFC Staffing & Virtual Solution’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://theibohub.onecallcrew.com/

LinkedIn https://www.linkedin.com/company/rfcstaffing/

Facebook https://www.facebook.com/rfcstaffing/