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eClerx

3.6/5 • Glassdoor rating

Overview

eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.

Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India today.

The firm employs 16,800+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

What eClerx offers its clients

Optimizing the way companies conduct business by streamlining processes and improving business performance - while helping them keep costs in line.

How eClerx outshines the competition

We help leading organizations realize their customer experience, driving the next wave of digital growth goals through the innovative use of people, processes, technology, and industry-leading platforms

eClerx company structure

Incorporated in 2000, eClerx is traded on India's Bombay and National Stock Exchanges.

Headquarters

4th Floor, Express Tower, 400 021, Nariman Point, India

Public or Private

public

Seats or staff

10000

Revenue

$250 mil. - $500 mil.

Industries
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Manufacturing
  • Media Publishing
  • Payroll
  • Pharmaceutical
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel

Details

Executive

Kapil Jain, Co-founder and Director

Year Founded

01/01/2000

Countries of fulfillment
  • India
  • Italy
  • Netherlands
  • Philippines
  • Singapore
  • United Kingdom
  • United States
Sectors
  • Agency Contract Partner
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

1 212 551 4150

https://www.eclerx.com


About eClerx: Review and comparison

eClerx is a business process management, automation, and analytics service based in India. It has been providing efficient and scalable services to many Fortune 2000 enterprises since 2000. These industries range from financial, communications, retail, fashion, entertainment, manufacturing, travel, and technology. 

With work that includes supporting over 30 Fortune 500 businesses, eClerx shapes middle and back-office operations that allow its clients more time on strategy and other primary operations. 

Clients are businesses based in the United States, United Kingdom, Australia, Canada, the Netherlands, Germany, Italy, the Philippines, Singapore, Thailand, and India. The company currently has over 13,000 team members and makes between $100 million and $500 million annually.

eClerx Outsourcing

The company values efficient, productive, and quality operations across various industries and keeps up with those industries as they develop. eClerx refines knowledge processes outsourcing with advisory support, project-based work, and business-as-usual (BAU) strategic outsourcing support. 

eClerx helps by using analytics to identify operational inefficiencies in existing business processes. They then find solutions to transition into more efficient operations according to their client’s needs. Streamlined efforts keep costs within budget.

eClerx’s BPO services and pricings

eClerx specializes in knowledge process management and analytics  and offers the following services:

  • Knowledge process outsourcing
  • Business process outsourcing
  • Financial services
  • Digital services and analytics
  • Cable and telecommunications
  • Back office outsourcing 
  • Social media
  • eCommerce operations
  • Client relationship management
  • Master data management

The company provides process management, digital analytics, and data management services to large global corporations.

eClerx’s pricing

eClerx’s scalability means it collaborates with your existing middle and back-office teams and outputs consistently. This efficiency fixes pricing to a time frame and resource and so remains within your budget.

How eClerx outshines its competition

The company considers itself the “leader in innovative business process management, change management, data-driven insights, and advanced analytics powered by subject matter experts and smart automation,” as it states on its website.

It accomplishes this mission by bringing together customer operations, digital analytics, and financial markets for global enterprises that need knowledge process outsourcing. In these areas, eClerx further provides:

  • Frontline customer experience
  • Field technical operations services
  • Omnichannel customer support
  • Marketing and eCommerce
  • Business intelligence and analytics
  • Operations and finance
  • Creative services
  • Financial consulting
  • Cash securities operations
  • Automation and robotics

eClerx also hires diverse specialties that support its mission. These specialties include risk management, product control, predictive analytics, and digital asset management.

Key executives

Anjan Malik (Co-Founder and Director)

Anjan Malik had graduated from the Imperial College London with a degree in physics before joining the Wharton School for a master’s in business administration with a concentration in finance. 

Before his career as a co-founder and director of eClerx, Malik served as a consultant at Accenture and senior vice president at Lehman Brothers.

eClerx reviews and comparisons

eClerx is a business process and digital analytics outsourcing company based in India. It has a 3.5 out of 5.0 rating on Glassdoor. For more reviews, you can compare the company to other large business process outsourcing providers in India.

eClerx’s contact information

eClerx’s main headquarters is located in:

4th Floor, Express Tower, 400 021, Nariman Point, India

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 212 551 4150.

References

https://www.glassdoor.com/Overview/Working-at-eClerx-EI_IE230253.11,17.htm

https://www.crunchbase.com/organization/eclerx

eClerx news, podcast & articles

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