4th Floor, Express Tower, 400 021, Nariman Point, India
$250 mil. - $500 mil.
Kapil Jain, Co-founder and Director
About eClerx: Review and comparison
eClerx is a business process management, automation, and analytics service based in India. It has been providing efficient and scalable services to many Fortune 2000 enterprises since 2000. These industries range from financial, communications, retail, fashion, entertainment, manufacturing, travel, and technology.
With work that includes supporting over 30 Fortune 500 businesses, eClerx shapes middle and back-office operations that allow its clients more time on strategy and other primary operations.
Clients are businesses based in the United States, United Kingdom, Australia, Canada, the Netherlands, Germany, Italy, the Philippines, Singapore, Thailand, and India. The company currently has over 13,000 team members and makes between $100 million and $500 million annually.
The company values efficient, productive, and quality operations across various industries and keeps up with those industries as they develop. eClerx refines knowledge processes outsourcing with advisory support, project-based work, and business-as-usual (BAU) strategic outsourcing support.
eClerx helps by using analytics to identify operational inefficiencies in existing business processes. They then find solutions to transition into more efficient operations according to their client’s needs. Streamlined efforts keep costs within budget.
eClerx’s BPO services and pricings
eClerx specializes in knowledge process management and analytics and offers the following services:
- Knowledge process outsourcing
- Business process outsourcing
- Financial services
- Digital services and analytics
- Cable and telecommunications
- Back office outsourcing
- Social media
- eCommerce operations
- Client relationship management
- Master data management
The company provides process management, digital analytics, and data management services to large global corporations.
eClerx’s scalability means it collaborates with your existing middle and back-office teams and outputs consistently. This efficiency fixes pricing to a time frame and resource and so remains within your budget.
How eClerx outshines its competition
The company considers itself the “leader in innovative business process management, change management, data-driven insights, and advanced analytics powered by subject matter experts and smart automation,” as it states on its website.
It accomplishes this mission by bringing together customer operations, digital analytics, and financial markets for global enterprises that need knowledge process outsourcing. In these areas, eClerx further provides:
- Frontline customer experience
- Field technical operations services
- Omnichannel customer support
- Marketing and eCommerce
- Business intelligence and analytics
- Operations and finance
- Creative services
- Financial consulting
- Cash securities operations
- Automation and robotics
eClerx also hires diverse specialties that support its mission. These specialties include risk management, product control, predictive analytics, and digital asset management.
Anjan Malik (Co-Founder and Director)
Anjan Malik had graduated from the Imperial College London with a degree in physics before joining the Wharton School for a master’s in business administration with a concentration in finance.
Before his career as a co-founder and director of eClerx, Malik served as a consultant at Accenture and senior vice president at Lehman Brothers.
eClerx reviews and comparisons
eClerx is a business process and digital analytics outsourcing company based in India. It has a 3.5 out of 5.0 rating on Glassdoor. For more reviews, you can compare the company to other large business process outsourcing providers in India.
eClerx’s contact information
eClerx’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1 212 551 4150.