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One World Direct

3.8/5 • Glassdoor rating


One World Direct helps you grow by providing all the back end services you need. Because we combine fulfillment, logistics, call center and e-commerce, you get simplicity, effectiveness, and a partner for the long term. We call it Complete-Commerce.

OWD was founded in Mobridge, South Dakota. Our midwestern roots have shaped our company culture, but we work in an ever-evolving field that requires technical expertise and constant innovation. We balance small town values with a global mindset



Public or Private


Seats or staff



$50 mil. - $100 mil.





Thomas Unterseher, CEO

Year Founded


Countries of fulfillment




Contact information


About One World Direct: Review and comparison

One World Direct is a Business Process Outsourcing (BPO) provider that will take care of all of your company’s back-end processes. From country-wide and international shipping services to virtual assistants and call center services, this firm will help your business manage workflow with efficiency. 

Headquartered in South Dakota in the United States, this firm balances small-town values with large-scale know-how and a global mindset. This firm was founded in 1994 and employs a staff of approximately 300 talented individuals. 

This firm has reported revenues of USD 65-million

One World Direct Outsourcing

One World Direct is headquartered in Mobridge, South Dakota. This firm has office buildings throughout the United States, Canada, and Amsterdam. 

This firm’s European location in the Netherlands ensures know-how for smooth overseas shipping services. They also boast an office in Canada for a wider reach on the North American market. 

One World Direct’s BPO services and pricings

The team at One World Direct offers contact center services, returns processing, and aids with international shipping. This firm customizes its service to support your business operations, no matter the assistance you need. 

Some of the services offered by this firm include: 

  • EDI and Vendor Compliance
  • E-com platform integrations
  • National and International shipping
  • USPS and FedEx claims
  • Shopping Carts & Marketplaces
  • Dedicated account management
  • ERPs & OMSes
  • Virtual Assistants 
  • Comprehensive Returns Services
  • One-off projects

One World Direct’s pricing

For the team at One World Direct to learn the ins and outs of your business, a $200 start-up fee applies. After that, this firm bills on a per-use tier-based structure. 

For correspondence via email, phone call, or chats, you will be charged as follows: 

  • $99 per week for 0-200 correspondences 
  • $200 per week for 201 to 400 correspondences
  • $300/week for 401 to 600 correspondences
  • $400 per week for 601 to 800 correspondences
  • $500 per week for 801 to 1,000 correspondences

Virtual Assistants are 22-USD per hour. 

Contact a customer service representative for more information regarding this firm’s pricing. 

How One World Direct outshines its competition

Founded in 1994, One World Direct has nearly three decades of longevity and industry experience working with well-known brands. 

Some of the famous brands that collaborate with this firm include: 

  • Walmart 
  • Sony
  • FIJI water 
  • The Wall St. Journal

Key executives

Manning Hughson (VP of Information Technology)

Manning Hughson is the Vice President of information technology at this firm. Mr. Hughson has ample experience working in executive and management positions in various firms. He started with One World Direct in 2018 and became the VP of IT in 2019. 

Jessica Houck (Warehouse Manager)

Jessica Houck is responsible for overseeing all processes in this firm’s warehouse. From international shipping to returns processing, Jessica Houck has overseen operations for this firm as a warehouse manager since 2002. 

One World Direct reviews and comparisons

One World Direct has been accredited by the Better Business Bureau since 2008 and boasts an A+ rating

This firm has a 3.7 out of 5-star rating on Google Reviews and a 5 out of 5 on Facebook Reviews and WebRetailer.

Contact a helpful representative today for more information about the customer experience. 


One World Direct’s contact information

One World Direct’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call .


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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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